Help accelerate the service request execution process

This service helps safeguard critical in-delivery and post-delivery milestone phases of service-solution lifecycles.

Benefits

  • Accelerate service activation

    Empower customers to request and receive eligible services in a significantly shorter time, so they can respond more quickly to business needs.

  • Improve business agility and responsiveness

    Enable customers to adapt to urgent requirements, projects, or operational changes without long delays by reducing planning lead time.

  • Benefit from a focused and reliable offering

    By limiting acceleration to pre-defined services, customers benefit from a stable, well-tested, and dependable fast-track experience.

  • Service request acceleration (SRA) framework

    This is a dedicated service designed to shorten the standard planning window for eligible service requests.

  • Scope-controlled service catalog

    Only services explicitly listed in the approved scope table qualify for acceleration.

  • Mandatory minimum lead time (10 days)

    A fixed minimum planning window of 10 days is required to initiate and book an SRA request.