SAP Hybris Digital Documents by OpenText

Simplify communication with our content management solution

Automatically create and deliver consistent, contextual, and personalized business communications – with SAP Hybris Digital Documents by OpenText. This digital content management solution supports e-mail, PDF, Microsoft Word, HTML, and SMS publishing formats – and can help you improve partner and customer communications across all channels.

Why SAP Hybris Digital Documents by OpenText?

Because the document management software makes it easy for business users to create, review, and distribute digital communications across any channel – in real time.

Reduce the cost and effort of producing personalized business correspondence
Enhance loyalty through relevant, real-time customer communications
Speed up campaign execution and boost response rates by customizing offers
Simplify document processes by integrating with other SAP Hybris software solutions
Lower costs by increasing document automation and user productivity

Learn how SAP Hybris Digital Documents by OpenText can help you integrate and personalize omnichannel communications:

Functional Capabilities

SAP Hybris Integration

Tightly integrate with SAP Hybris Commerce, SAP Hybris Billing, and other solutions. Automate batch communication across your solutions with centralized control – and take full advantage of dynamic runtime.

Cross-Functional Workflow

Harness your enterprise data – and integrate document and output-related processes into a single cross-functional workflow.

Robust Document Processing

Empower business users to compose, generate, consolidate, and deliver effective digital documents in real time – using robust document processing with enhanced metadata support.

Multiple Publishing Formats

Formats include e-mail, PDF, Microsoft Word, HTML, and SMS. You can also automatically create contracts and quotations.

Green and Sustainable

Improve sustainability and lower costs by replacing paper-based correspondence with e-mail.

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Technical Capabilities

Document Composition

Business users can define rules for determining which messages and content should be used in a document. These rules are typically based on a characteristic of the recipient – such as loyalty program membership level or customer preference profile. The software dynamically applies these user-defined rules.
The final documents produced can contain advanced markup – like OMR marking for optimized mailing and enveloping, and hyperlinks back to other live information sources (such as customer portals and QR barcodes).
Branding and logos can easily be applied by the sender of the document. The application natively integrates with SAP Hybris Digital Asset Management to dynamically load and apply the right versions and formats of graphical content.
Advanced business graphics are supported – as is the ability to dynamically generate advanced graphics onto documents, e-mails, and pictures.

Document Process Automation

The software automates and simplifies the creation and delivery of customer communications – and increases their effectiveness – by consolidating output from SAP Hybris solutions into a single production environment.
Millions of documents can be produced annually to suit the needs of your organization and size of your customer base. Each document is personalized and individually assembled in the format you want, and for the distribution channel specified by the recipient.
Enterprise data can be integrated with your document processes to extend the value of your SAP solutions.
Native integration with SAP Hybris Billing offers personalized bill presentment.

Document Presentment

Documents can be generated live and in real time with SAP Hybris Digital Documents, which is directly integrated into the UI and processes.
The usage of integrated business correspondence lets you:
- Reduce manual work by leveraging central templates and rules-based creation – while allowing for controlled individual changes of documents
- Eliminate manual processes and use of Microsoft Word templates
- Take advantage of centralized review and approval functionality
- Rely on role-based access and security tied to the SAP authorization concept
- Store documents directly in SAP Archive, SAP Document Access, or SAP Extended Enterprise Content Management (ECM)

Business User Enablement

Line-of-business users can create and manage targeted messages and correspondence via an intuitive interface – on their desktop or mobile device. No IT assistance required.

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Need additional help? Explore SAP Digital Business Services

System requirements for SAP Hybris Digital Documents by OpenText

System and software requirements vary according to specific customer scenarios.

System Requirement

Details

Supported applications

SAP Hybris Digital Documents by OpenText is tied to SAP NetWeaver 7.0 ABAP for SAP Hybris Billing, SAP Hybris Commerce, SAP ERP, and SAP CRM
Included Web applications for Java application server: Apache Tomcat 7.0.0, SAP NetWeaver 7.4, JBoss Enterprise Application Platform 6.2

Supported OS and databases

Platforms for frameworks and StreamServer / StreamServe Web applications

Microsoft Windows Server 2012 R2 Foundation
Microsoft Windows Server 2012 R2 Essentials
Microsoft Windows Server 2012 R2 Standard
Microsoft Windows Server 2012 R2 Data Center
Microsoft Windows Server 2012 – Essentials
Microsoft Windows Server 2012 – Foundation
Microsoft Windows Server 2012 – Standard
Microsoft Windows Server 2012 – Data Center
Microsoft Windows 8.1
Microsoft Windows 8.1 Pro
Microsoft Windows 8.1 Enterprise
Microsoft Windows 7 Professional Edition
Microsoft Windows 7 Ultimate Edition

Platforms and software

Oracle Solaris 11
Oracle Solaris 10
IBM AIX 7.1.x
IBM AIX 6.1.x
SUSE Linux Enterprise Server 11 – with Service Pack 3
Red Hat Enterprise Linux 6.6
Red Hat Enterprise Linux 6.3

Databases

Microsoft SQL Server
Microsoft SQL Server 2014
Microsoft SQL Server 2012
Oracle 12c (12.1) – with latest release and patch set
Oracle Database 11.2 – with latest release and patch set

SAP Product Availability Matrix*

SAP Sizing Guide*

Please contact your SAP account executive for licensing and purchasing options

SAP Hybris Digital Documents by OpenText

7018798- SAP Hybris Digital Documents by OpenText, first 200 units

7018799- SAP Hybris Digital Documents by OpenText, 201 to 600 units

7018800- SAP Hybris Digital Documents by OpenText, more than 600 units

Contact your local SAP account executive for additional licensing and purchasing options

For general licensing information, consult Licensing SAP Software: A Guide for Buyers

Support

Get the support you need to keep SAP Hybris Digital Documents by OpenText running at peak performance. Our experts can help you maximize the value of your software, take advantage of new business models and capabilities, and more.

Troubleshoot and Maintain

SAP Support Portal: Search our knowledge base, log incidents, obtain license keys, download software, and more.

SAP Product Documentation

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Ask the Community

Search for answers, post your questions, and share your knowledge in the SAP community network.

Visit the software support and maintenance community on SCN

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Contact Support

We're here to help. Get in touch with SAP Service and Support using one of these options:

Report an incident via the SAP Support Portal

E-mail us for non-technical assistance