Powering your business & customer experience with customer-to-cash SaaS software
The ultimate self-service platform for utility and energy providers to streamline services and improve customer engagement. Fully secure platform, compatible with any metering system and CIS/billing solution. Lower costs, improve collections and increase customer satisfaction.
Overview
Reduce cost to serve
Lower the cost to serve by adopting online and mobile self-service features that leads to fewer calls to your customer care, billing, and field service technicians, while enhancing payment processing.
Decrease late and delinquent payments
With 24/7 payments through numerous channels, notifications, and ways to view and pay invoices, you can reduce debt and the need for collections. Provide customers with single sign-on service or simple redirects to allow for efficient online payments.
Improve the customer experience
Increase customer satisfaction and self-service adoption by providing detailed consumption data, financial information, helpful hints, bill forecasting, leak detection, and more.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Personalize your customers' experience with VXsmart
Create positive and efficient customer interactions via our targeted automation and personalization variables. This enhanced layer of VXsmart provides end-users with consumption analytics, behavior-based engagement, and insights is proven to increase customer satisfaction.
Automate messages using omnichannel communication
Quickly target customers through dynamic segmentation during unplanned outages or service-related emergencies. Give your customer service team time to focus on complex issues by automating workflows with a centralized outbound communication hub and utility management console.
Increase online payment adoption through VXpay
Engage customers online with an embedded payment experience integrated with SAP CIS. Increase self-service adoption by incorporating bill explanation, historical usage, fieldwork updates, and two-way communication tools into one single-sign on interface for a streamlined approach to communication.
