Integrate your case management with back-office customer service processes
Empower your well-established customer service module in SAP ERP with the capabilities of Case Management in the cloud. proaxia CS.Connect ensures seamless integration between SAP Service Cloud and the Customer Service module in SAP ERP.
Overview
Accelerate the journey to the cloud
With CSC you can move to the cloud early and benefit from full process integration with your on-prem SAP ERP system - delivered as a standard integration package!
Launch end-to-end service processes immediately
Deploy end-to-end service processes in weeks using our solution's prebuilt SAP Integration Suite package and extensible integration flows, combined with a backend add-on that exposes ready-to-use Customer Service APIs.
Secure legacy investments
Our solution is for customers who made large investments into SAP ERP Customer Service Module or SAP S/4HANA Customer Service compatibility mode. With our standard connector you can start your cloud journey by enabling full process integration.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Automotive, Industrial Manufacturing, High Tech, Life Sciences
Compatibility
Works with
Features
Integrate cases directly with notifications
Seamless, bi-directional integration between SAP Service Cloud and SAP ERP Customer Service module enables real-time synchronization. Cases instantly trigger notifications and vice versa. Unique IDs and status are exchanged automatically, ensuring consistent tracking and a unified service experience
Deploy integration accelerator in cloud projects
Our integration accelerator speeds up SAP Service Cloud deployments with a prebuilt SAP Integration Suite package. It includes iFlows and an add-on for SAP ERP and SAP S/4HANA backends, enabling rapid setup, process integration, and easy extensibility across systems.
Support multiple platforms
The integration supports all SAP Service Cloud versions with SAP ERP Customer Service, Plant Maintenance modules and SAP S/4HANA Customer Service compatibility mode, including private edition and on-premise. Delivered via SAP Integration Suite, it follows SAP’s documented integration scope.
Plans and pricing
Standard Edition
Solution package to connect cloud and ERP
- + CHF 5000.00 Setup Fee
- CHF per Transaction Fee
- Minimum contract 3 years
Solution package to connect cloud and ERP
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, Automotive, Industrial Manufacturing, High Tech, Life Sciences |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Operations |
Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting. |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Encrypted communication channels This product employs encryption to secure all communication channels. |
Publisher
Proaxia Automotive Solutions AG
proaxia automotive solutions ag is the solution company of proaxia. proaxia is an international firm headquartered in Switzerland, with branches in Europe, MENA, USA, and Asia. As an SAP Gold Partner, proaxia specializes in processes for sales and service as well as spare parts logistics.
