Get expert advice for SAP CX
Resolve issues quickly with assistance from SAP CX experts with one-time functional or technical expertise in areas, such as advisory, configuration, or feature activation.
Service overview
Get practical help with your SAP CX solution
Allow SAP CX experts to provide advice or assistance as your business evolves. Empower your team with SAP expertise for topics such as architecture, design, integrations, identification of AI business journeys, and release guidance.
Receive expertise about implementation and configuration
Get guidance from SAP experts on the configuration of one of your SAP Customer Experience solutions, helping you address any potential challenges.
Optimize your SAP CX solution
Get the most out of your solution by having an expert to help you activate an unused feature or fine-tune the performance of an area where your solution is experiencing issues.
Details
Solution type
Professional Services
Compatibility
Works with
- SAP Cloud for Customer core applications
- SAP Commerce Cloud
- SAP Commerce Marketplace Management by Mirakl
Pricing and service scope
Choose a base plan
Functional and technical assistance service for SAP Customer Experience solutions
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Included:
- Up to 16 hours of consulting support that focuses on either advisory or configuration for one of the SAP CX solutions.
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Metric:
- One-time.
- In blocks of 1 Flat Fee
- Contract duration 1 year
- Renewal not available
-
Included:
- Up to 16 hours of consulting support that focuses on either advisory or configuration for one of the SAP CX solutions.
-
Metric:
- One-time.
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Resources
Scope Document
One-Pager
Welcome to the World of Intelligent CX
Frequently asked questions
Can the scope of this service be customized for a special request?
If you’re purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.
Are any discounts available in the SAP Store?
No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.
What is the delivery process for services that I purchase through the SAP Store?
After purchasing a service via the SAP Store, the delivery process is:
- Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
- Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
- Execution: The service will be delivered according to the scope and terms specified in your purchase.
- Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.
Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.
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