SAP Enterprise Service Management, e-mail draft recommender

Generate email drafts based on past interactions via AI.

Overview

Generate an e-mail or a response e-mail based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases. No technical prerequisites to run SAP Enterprise Service Management in SAP S/4HANA Cloud Private Edition.

Benefits

Save a significant amount of time and manual effort in answering inquiries and requests, thereby significantly improving the company’s service management and userexperience
Increased business partner satisfaction

Business Value

80% time saved in drafting email responses for Shared Service agents

Details

Solution type

AI Feature

Plans and pricing

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