SAP Enterprise Service Management, backend entity extraction
Extract information and create entities in backends of SAP solutions.
Overview
The feature automatically identifies and extracts relevant ID patterns (e.g. Invoice ID, Contract Account etc.) from documents like emails, converting unstructured text into structured data for support processes. It allows easy entity creation in backends of SAP solutions, such as SAP S/4HANA Cloud.
Benefits
- Reduce the time spent on manually finding, identifying and linking entity references
- Process cases faster
- Improve efficiency without manual intervention
Business Value
- 50% increase in shared service staff productivity through entity extraction
- 30% reduction in repeat cases
Details
Solution type
AI Feature
Plans and pricing
SAP Enterprise Service Management, backend entity extraction
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
Use the
In order to use this AI Agent/AI Feature, you will need to purchase the base product.
- Contract duration available upon request
Details:
AI Units are currently required to use this AI offering in the underlying Cloud Service. Click
Use the
In order to use this AI Agent/AI Feature, you will need to purchase the base product.
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
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Data security
Help protect confidentiality and data integrity.
Business process security
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Risk and threat mitigation
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Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
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Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Business Value 3-Pager
SAP Enterprise Service Management, backend entity extraction
