Create custom AI tools for business users grounded in SAP data.
As an administrator, you can use the AI Tools Builder to validate prompts that are grounded in SAP Customer Experience data and create custom AI tools that are best suited for your business needs.
Overview
CRM Data-Grounded AI
Ground your AI tools with CRM data via merge fields to meet your complex business needs
Trusted Custom AI Development
Develop custom AI tools using SAP’s trust layer, obfuscating PII, ensuring zero data retention by LLMs, and preventing bias
Universal Custom AI Access
Access your custom AI tools from anywhere through SAP CX AI Toolkit extension
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP CX AI Toolkit, Custom AI Tool Builder
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
Technical Information
Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.
Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
AI Feature - SAP Help Portal
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Business Value 3-Pager
Interactive Value Journey
Product - SAP Community