Skip to Content

Nina Hingerl

User Assistance Developer

Nina's story

At SAP, we build breakthroughs, together.

SAP has a user assistance community and infrastructure that is truly inspiring, making it a fun and easy place to work. It’s not just the fact that technical writing is an integral part of software development (as opposed to being an afterthought), it’s also the team spirit and supportive atmosphere across teams and borders. Tools can be bought, but company culture is shaped over many years, and this is what makes SAP truly outstanding.

Nina Hingerl

Nina Hingerl is a User Assistance Developer based in Munich. Having joined SAP during lockdown, she has not met any colleagues face-to-face yet but that has not stopped her from settling in.

“I feel the working culture on my team is one of mutual support and respect, fuelled by a shared commitment to shape the future of our wedge of the world. It’s fun to work with my colleagues and we support each other to get the work done.”

Nina joined SAP at the start of 2021 but prior to that spent three years providing technical writing services for several SAP projects.

“SAP was an important part of my first real job – I was working in supply chain management for a German computer manufacturer, and we had a fantastically configured order management system. I never understood why other people complained about SAP – this was a great tool, even if the UI looked rather old-school. I’ve been an enthusiastic SAP user ever since, so I am overjoyed to contribute to SAP documentation and do my share to make it easy for others, too. I truly enjoy writing user manuals!”

How do you explain your role to your friends?

“If I want to keep it short, I just say that I write user manuals. Then sometimes people try to give me some appliance they have trouble getting to work because the manual is so bad! To the people who are actually interested, I may or may not get overexcited about how great it is to be at the cutting edge of software development, speaking with the experts and trying to wrap my head around the technology until I understand it well enough to provide assistance that makes the user experience a pleasant one.

I see myself as an advocate for the user’s perspective; but in order to do that well, I also need to understand the developer’s view. Bridging this gap, understanding the differences, and translating from one view to the other is the main challenge and joy of my work. I find it hugely rewarding when everything falls into place. Something that seemed complicated at first will be easy to understand for the user after I thought about it hard enough.

It’s exciting to be part of the development process early on, because sometimes my questions uncover something that can be solved more elegantly in product. If a feature is extremely hard to explain or suspiciously vaguely documented, chances are that there might be some room for improvement.

SAP has a user assistance community and infrastructure that is truly inspiring, making it a fun and easy place to work. It’s not just the fact that technical writing is an integral part of software development (as opposed to being an afterthought), it’s also the team spirit and supportive atmosphere across teams and borders. Tools can be bought, but company culture is shaped over many years, and this is what makes SAP truly outstanding.

I’ve had the pleasure to work with many experienced UA developers in the past, all of whom were happy to help and share their knowledge. But I’ve also learnt so much from colleagues from other areas, who take the time to share their expertise and their enthusiasm for the work that they do.”  

What I love about SAP is that it’s not just a buzzword that we care about each other. The onboarding process was simultaneously the most professional and also the warmest welcome to a company I’ve ever experienced, and it only got better since.

Even though SAP is a huge company, you will always find an open-minded and supportive attitude from those you come into contact with. It’s as if we’ve been sharing coffee breaks together for several years, even though we might be collaborating for the first time.

Tell us more about you!

My first ever job was being a language tutor for Latin – looking back, I see now that it’s always been my passion to find the exciting aspects of seemingly boring, dry topics and share my enthusiasm to make it easier for others to accomplish their goals.

If I could do any other job tomorrow, what would it be? Well, technical writing already is this fabulous other job for me, as I changed career to do exactly that. I don’t see a reason to change in the foreseeable future. 

If money and time were no object, I’d travel. I want to see all capitals of Europe and I have only crossed off half the list so far. I want to eat all the delicious food in East Asia and experience other cultures. I want to visit the Americas and travel across Africa. I want to see the glaciers near the south pole and drink coffee near the ruins of ancient Greece. Basically, everywhere!

You may also be interested in...

Job areas

Act boldly and innovate at SAP – no matter what your career path. Explore job opportunities in sales, development and technology, consulting services and support, corporate operations, marketing and communications, HR, and finance.

Life at SAP

We go to great lengths to ensure you have every opportunity to succeed – in your own way. Flourish in an environment that encourages free expression, collaboration, individuality, and diversity. Learn how we operate, innovate, work, play, and give back – to make sure we’re the right fit for you.

Benefits

People who do great work deserve great support. That’s why we care about building a culture of flexibility, learning, and belonging. At SAP, you can customize your benefits experience to meet your personal and professional needs and support a healthy and sustainable lifestyle.

Experience life at SAP on social media

Instagram

Twitter

Back to top