What is a success plan?

Success plans are tiered engagements that provide a rich set of services and features such as personalized partnerships and self-guided resources that help ensure your continuous success.

What is the value of the Max Success Plan?

The Max Success Plan helps you drive value creation as SAP’s most comprehensive guidance and advisory services offering. It helps you maximize the return on your cloud investment and accelerate value realization for your transformation journey. The Max Success Plan also provides ongoing strategic, proactive partnership with dedicated expertise and enhanced support performance for the lifetime of your cloud subscription. As a tailored service plan focused on AI-infused business process improvements, this plan empowers continuous transformation, accelerates innovation adoption, activates AI innovation, and enables your center of excellence.

Will there be any change in my SAP MaxAttention, SAP ActiveAttention, or SAP Value Assurance contract?

In line with SAP’s commitment to customer continuity, your organization will continue to receive full support for currently licensed SAP MaxAttention, SAP ActiveAttention, and SAP Value Assurance offerings throughout the duration of your existing contract terms. For customers with cloud solutions: At the upcoming renewal of your SAP MaxAttention, SAP ActiveAttention, or SAP Value Assurance contract, SAP is offering your organization the opportunity to transition to the new success plans. For customers with on-premises solutions: At the upcoming renewal of your SAP MaxAttention, SAP ActiveAttention, or SAP Value Assurance contract, SAP is offering the opportunity to transition to an on-premises-specific version of your premium engagement contract.

I have SAP MaxAttention and want to move to the Max Success Plan. What’s the difference?

What stays the same: Strategic engagement driven by dedicated experts with support from an enterprise architectAccess to a catalog of premium expert services focused on key areas of transformationSpecific governance including SAP sponsorship, access to SAP centers of excellence, and community peer networking opportunities What is enhanced: Accelerated transformation with unlimited access to cloud-based entitlementsActivation of the latest cloud innovationsAbility to share adoption guidanceImproved efficiency with embedded AI-powered toolsFaster initial response times with a premium SLA and designated support

Max Success Plan

Drive value creation with our most comprehensive service offering that enables your strategic business transformation.

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Your catalyst for enterprise-wide transformation

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When you’re evaluating new, important opportunities, innovating to stay competitive, and navigating complex transformations, this plan provides strategic partnership. You can expect end-to-end advisory services and tailored engagement from dedicated experts who know you and your business. This plan is inclusive of the Advanced Success Plan.

Elevate business impact

Push beyond one-time transformation and toward continuous reinvention with expert guidance that helps unlock new capabilities and deliver measurable business impact.

Enable confident progress

Experience a vision-led engagement that brings structure, clarity, and foresight to your journey—strategically, sustainably, and in harmony with business priorities.

Innovate and modernize through change

Fuel strategic growth through innovation and ensure modernization is well-governed and progresses without disrupting your business.

Key elements in this plan

This plan enables complex business transformation through strategic partnership and expert guidance. Its elements are inclusive of the Advanced Success Plan.

Dedicated success plan manager

Strengthen adoption through trusted expertise with an advisor responsible for proactively helping you adopt the entirety of your SAP solution.

Premium guidance and advisory services

Receive expert guidance at the right moments with premium services like transformation advisory services, tailored AI use case adoption, and cross-solution process improvement.

Premium support response SLAs

Experience smoother implementation and go-live with priority support featuring a 15-minute response time for very-high-priority cases.

Support case management assistance

Address challenges faster with support-related enablement, reporting services, and case management for selected high- and very-high-priority application support cases.

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Frequently asked questions

: Success plans are tiered engagements that provide a rich set of services and features such as personalized partnerships and self-guided resources that help ensure your continuous success.
: The Max Success Plan helps you drive value creation as SAP’s most comprehensive guidance and advisory services offering. It helps you maximize the return on your cloud investment and accelerate value realization for your transformation journey.

The Max Success Plan also provides ongoing strategic, proactive partnership with dedicated expertise and enhanced support performance for the lifetime of your cloud subscription.

As a tailored service plan focused on AI-infused business process improvements, this plan empowers continuous transformation, accelerates innovation adoption, activates AI innovation, and enables your center of excellence.
: In line with SAP’s commitment to customer continuity, your organization will continue to receive full support for currently licensed SAP MaxAttention, SAP ActiveAttention, and SAP Value Assurance offerings throughout the duration of your existing contract terms.

For customers with cloud solutions: At the upcoming renewal of your SAP MaxAttention, SAP ActiveAttention, or SAP Value Assurance contract, SAP is offering your organization the opportunity to transition to the new success plans.

For customers with on-premises solutions: At the upcoming renewal of your SAP MaxAttention, SAP ActiveAttention, or SAP Value Assurance contract, SAP is offering the opportunity to transition to an on-premises-specific version of your premium engagement contract.
: What stays the same:

Strategic engagement driven by dedicated experts with support from an enterprise architect
Access to a catalog of premium expert services focused on key areas of transformation
Specific governance including SAP sponsorship, access to SAP centers of excellence, and community peer networking opportunities

What is enhanced:

Accelerated transformation with unlimited access to cloud-based entitlements
Activation of the latest cloud innovations
Ability to share adoption guidance
Improved efficiency with embedded AI-powered tools
Faster initial response times with a premium SLA and designated support

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