Create competitive advantages with a deeper understanding of the customer
Intelligent Customer Insights uses your enterprise data to help you gain a deeper understanding of your Customers' engagement, reduce Customer Churn & drive more value from the relationship you have with your existing Customers.
Overview
Minimize customer churn
The Intelligent Customer Insights solutions helps identify customers at risk of Churning. It also recommends steps to proactively goodwill customers showing signals of potential lost business with the goal of reducing customer attrition.
Increase customer loyalty
Helps you gain a deeper understanding of customers' engagement. This is done through behavior-based segmentation, categorizing customers by their Recency, Frequency & Monetary values. Also provides you with the true value of the customer relationship in the form of the Customer Lifetimetime Value.
Drive more value from existing relationships
Make effective decisions on how much to invest in acquiring new customers vs retaining existing ones. Add Smart Insights on Sales transactions & compare historical and predicted future customer transactions. Get access to Sales Trends, Product breakdowns & comparisons.
Details
Solution Type
Extensions and Add-ons
Industry
Retail, Consumer Products, Wholesale Distribution, High Tech
Compatibility
Works with
Features
Offers the ability to categorize customers into segments with the help of Statistical & Data Classification methods that yield an RFM Score for each customer. These categories are customer behavior based and are built off of Recency, Frequency & Monetary score values.
Uses Machine Learning on historical data to predict likelihood of a Customer churning along with Customer Lifetime Value. This process is carried out using SAP HANA Application Functional Libraries (AFL). Helps better prioritize finite resources.
Intelligent Customer Insights provides the capability to add SAC Smart Insights on Sales metrics. Sales Trends, Product Breakdowns & Comparisons help businesses narrow down which Customer needs more attention.
Plans and pricing
Standard
Our unique methodology for navigating business uncertainty - Identify, Assess and Mitigate
Calculated Key Metrics like Customer Behavior Segmentation & Customer Lifetime Value
Simulation and forecasting of business scenarios using Machine Learning and Predictive Analytics
Intuitive Visual Story Telling
Contact us for more information
- Minimum contract 1 month
- Has prerequisite
Our unique methodology for navigating business uncertainty - Identify, Assess and Mitigate
Calculated Key Metrics like Customer Behavior Segmentation & Customer Lifetime Value
Simulation and forecasting of business scenarios using Machine Learning and Predictive Analytics
Intuitive Visual Story Telling
Contact us for more information
