SAP Service Cloud Version 2, case summary

Create a case summary using the email communications.

Overview

Generate case summary from all the inbound and outbound interactions between the customer and service agent in a case and display the interaction summary to avoid scrolling through every interaction.

Benefits

Help service agents in quickly reading the entire history of customer cases when it is being handed over from one processor or team to another
Help service agents in appropriately answering customer queries and resolving it

Business Value

25% improvement in service agent productivity
10% increase in first-call resolution rate

Details

Solution type

AI Feature

Compatibility

Works with

SAP Service Cloud

Plans and pricing

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