Retailers get accurate delivery dates, branded tracking, and proactive exception alerts
After checkout, the delivery experience often goes dark, driving "Where is my order?" (WISMO) contacts and failed deliveries. This solution connects to your commerce and order systems and tracks every parcel across 160+ carriers. Shoppers see reliable delivery dates at checkout plus branded tracking and proactive alerts, while your teams catch exceptions early to protect on-time-in-full (OTIF) delivery and loyalty.
Overview
Reduce delivery status inquiries and build loyalty with branded tracking
Give shoppers a branded page to track every order plus proactive alerts on delivery status, so they self-serve instead of contacting support. That means fewer where is my order inquiries, higher satisfaction, and stronger loyalty from purchase to delivery.
Increase cart conversion with reliable delivery dates at checkout
Show shoppers reliable, machine-learning delivery dates before they buy, so they check out with confidence. Clear expectations reduce cart abandonment from delivery uncertainty and lift conversion.
Protect on-time-in-full delivery by catching exceptions before customers notice
Surface delivery exceptions ahead of carrier-reported issues and route automated workflows to resolve them before they reach customers. That protects on-time-in-full (OTIF) performance, reduces retailer chargebacks, and cuts the cost of reactive service.
Details
Solution type
Extensions and Add-ons
Industry
Retail, Cross-Industry
Compatibility
Works with
Features
Deliver branded post-purchase tracking across carriers with Consumer Visibility
Consumer Visibility gives customers a branded order tracking experience with real-time shipment status, predictive delivery data, and proactive exception alerts across every carrier. It integrates with your commerce and customer-service systems to cut where is my order contacts.
Show machine-learning delivery dates at checkout, more accurate than carriers
Predictive Delivery Dates use machine learning to surface delivery windows at checkout and on product detail pages, more accurate than carrier estimates. They display in your SAP Commerce Cloud storefront through the Last Mile Connect API, with two models to balance conversion and accuracy.
Integrate carrier intelligence through the Last Mile Connect API
Last Mile Connect is the REST API layer that exchanges order and shipment data with your commerce and order systems, then delivers normalized, enriched, predictive delivery data into downstream systems such as CRM, OMS, service, and BI. It is trained on billions of shipment events.
Plans and pricing
Intelligent eCommerce Logistics
Includes solution subscription, onboarding, and standard support.
Price upon requestIncludes solution subscription, onboarding, and standard support.
project44 API Connector for SAP Business Network
Includes the API connector that links project44 and SAP Business Network to exchange delivery data, with standard support.
Per YearEUR 30,000.00- Minimum contract 1 year
Includes the API connector that links project44 and SAP Business Network to exchange delivery data, with standard support.
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Commerce |
| Industry | Retail, Cross-Industry |
| Works with |
|
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
Resources
project44 Intelligent eCommerce Logistics for SAP Commerce Cloud
Customer story: Boll & Branch improves the post-purchase experience and customer satisfaction
Customer story: Indigo elevates the customer delivery experience with data
Publisher
Project44, LLC.
project44 is the world's leading supply chain visibility platform, connecting shippers, carriers, and logistics service providers across every mode of transportation. Trusted by more than 1,300 of the world's leading brands—including Walmart, Google, Whirlpool, and Henkel—project44's Movement platform delivers real-time shipment tracking, predictive analytics, and exception management across ocean, air, rail, and last mile. For eCommerce and retail teams, project44 adds carrier-level, post-purchase delivery intelligence that works alongside SAP Commerce Cloud through the Last Mile Connect API to power accurate delivery dates, branded tracking, and proactive exception management.
