Provide service agents instant access to customer information.

Name: Joule with SAP Service Cloud Version 2
Brand: SAP SE

Joule in SAP Service Cloud Version 2 enables service agents to have customer information at their fingertips. Leveraging its generative AI capabilities, Joule in SAP Service Cloud Version 2 aims to understand your requests, retrieve information and complete your tasks in a conversational way, thus service representatives can easily interact with the system and improve productivity.

Subscribe with Joule Base

Overview

Direct Information Access

Increase productivity by accessing and navigating directly to needed information

Faster Query Response

Improve the overall customer experience by responding faster to queries

Details

Solution type

AI Feature

Compatibility

Works with

SAP Service Cloud

Plans and pricing

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titleSAP Service Cloud Version 2, Joule

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