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SAP Conversational AI

End-to-end chatbot platform for the enterprise

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SAP Conversational AI software to build chatbots that help improve the customer experience

SAP Conversational AI software viewing the start to building a chatbot

SAP Conversational AI software screenshot of how to start building a chatbot that will help improve the customer experience

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SAP Conversational AI

Build innovative chatbots with a comprehensive bot-building platform provided by SAP Conversational AI, formerly known as Recast.AI. Leverage artificial intelligence (AI), world-class language technology, and preconfigured bots to improve the customer experience.

  • Cloud deployment
  • Powerful multilingual technology
  • End-to-end bot building platform
  • Preconfigured industry-specific bots
  • Integration with external and internal channels
Learn more

Key Benefits

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Image of a head with the brain highlighted, representing accurate interactions enabled by advanced natural language processing and named entity recognition technology

Improve the accuracy of chatbot interactions

Offer a high-quality service experience thanks to accurate interactions enabled by advanced natural language processing and named entity recognition technology.

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Chatbot creation quickly and easily

Use intuitive tools to create a fully-functioning chatbot within weeks instead of months, with minimal training input required.

Image of a play button, representing preconfigured chatbots for specific industry sectors, reducing integration time and speeding up deployment

Get up and running fast with preconfigured bots

Spend less time on bot development with preconfigured chatbots for specific industry sectors, reducing integration time and speeding up deployment.

Key Capabilities

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SAP Conversational AI software used to automate customer relations processes

SAP Conversational AI software showing a list of bot tasks

SAP Conversational AI screenshot of a list of sentences sent to the bot

SAP Conversational AI software highlighting a list of bot connetor settings

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Augmented natural language processing

Leverage proprietary natural language processing (NLP) technology to analyze text inputs and enrich key data – for a rapid and straightforward deployment.

Powerful bot development tools

Draw on a comprehensive suite of chatbot tools to help the development process, from bot building to training.

Preconfigured industry-specific bots

Use preconfigured chatbots that are tailored to specific industry requirements. These bots are ready to use and can be deployed within days.

Support for multiple languages

Interact with customers with the same level of accuracy in multiple languages. A trilingual bot can easily switch between languages during a conversation.

Integration with SAP and non-SAP solutions

Connect you chatbot to any external communication channel, any SAP product, or any back-end system using bot connector functionality.

Voice activation

Deploy voice-activated chatbots for Google Home, Alexa, and Cortana, in addition to text-activated bots.

Technical Information

SAP Conversational AI is deployed in the cloud and is available as software as a service (SaaS), so you can access it from any Web browser.
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Getting started

Follow the easy setup instructions to build your own chatbot, getting conversational AI into your business.

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Tutorials

Watch videos introducing you to chatbots and giving step-by-step instructions on how to build your own bot.

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Performance

Benefit from superior service levels with a 99% service guarantee on all bot channels, 24x7 performance levels of 85%, and smart scaling for high volumes.

Pricing and Packaging

Deployed in the cloud, SAP Conversational AI is available as software as a service (SaaS) through a monthly subscription, based on the number of bots.
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Licensing and purchasing

Contact your SAP representative for details of subscription pricing.

Get maximum value from SAP Conversational AI

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.

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