The SAP Sales Cloud and SAP Service Cloud version 2 is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering. It is a cloud native product built on the Amazon Web Services (AWS) hyperscaler. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. SAP Sales Cloud and SAP Service Cloud version 2 is a multi-tenant cloud offering that brings sales, customer service and social CRM together.

The SOC 2 reports fulfill various information and assurance needs of customers and aim to place trust in SAP’s service organization systems, processes, and controls.  These reports are intended to meet the needs of a broad range of users that need detailed information and assurance about the controls at a service organization relevant to security, availability, and processing integrity of the systems that are used to process users’ data and the confidentiality and privacy of the information processed by these systems.  Additionally, they can play an important role in the oversight of the organization, vendor management programs, and regulatory oversight.  SOC 2 Type 1 covers management’s description of a service organization’s system and the suitability of the design of controls at a specific point in time, whereas a SOC 2 Type 2 also includes the operating effectiveness of controls for a dedicated period of time.

SAP Sales Cloud and SAP Service Cloud Version 2 has regularly prepared SOC 2 Type 1 audit reports by an independent 3rd party accountant. This version of the report covers as of 31. March 2023, in the data center locations, Frankfurt (Germany), Sydney (Australia), Virginia (USA), and the trust principles Security, Availability, and Confidentiality.

The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with non-disclosure agreement in place.