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Careers with SAP Customer Experience

Connect with purpose.

Trust, value, innovation, growth

There are no limits at SAP Customer Experience

Personal relationships are back at the forefront of business. At SAP Customer Experience, we help build trusted connections between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth.

SAP Customer Experience is our front-end suite for SAP S/4HANA. Covering every step in the customer journey – from the first contact a customer has with a company through to when they choose to buy, and service after the sale – the SAP Customer Experience portfolio integrates various solutions for marketing, sales, and customer relationship management, allowing businesses to offer their customers the best experience and service possible, every time.

We have a valiant mission that is fostered by complete support across SAP: revolutionize the front office and join it with our back-office through SAP S/4HANA. Across SAP Customer Experience, being bold and winning is paramount to our culture, and our people thrive in high-performing teams. We seek talented people who want to innovate, be disruptive, and who support mutually agreed-upon goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP and our industry.

What we are working on

SAP Customer Experience suite of industry-leading solutions are integrated and extensible. Five cloud portfolios work individually and together so that businesses can manage and transform relationships with customers.

SAP Customer Data Cloud

Everything a business needs to manage data protection and privacy, bundled into one powerful and effective solution.

SAP Marketing Cloud

The means to create a complete customer profile that allows businesses to deliver personalized, relevant experiences, in real time, and better understand their customers’ desires.

SAP Commerce Cloud

A single feature-rich platform to help businesses run a differentiated and personalized commerce experience.

SAP Sales Cloud

The complete sales solution that gives sales the skills, tools, knowledge, and data they need to sell more, faster.

SAP Service Cloud

A customer service solution that reduces call center operations, increases the efficiency of field service reps, and improves customer and employee satisfaction.

Our ideas deliver impact

SAP Customer Experience Labs

The mission of SAP Customer Experience Labs is to help organizations become more agile and deliver solutions quickly into the market. We also help enterprises learn how to recognize where fast failures and iterative learning provide value. Experts at SAP Customer Experience Labs thoroughly investigate new and emerging technologies, such as connected retail, machine learning, and augmented and virtual reality (AR/VR). Our research and development team routinely develops and scales interesting ideas into impactful business solutions. Some of our current focus areas are: Blockchain, machine learning and image recognition, AR and gamification, and VR and digital twins.

SAP’s partnership with Google Cloud: Kyma and Knative

Open-source and open standards have always been guiding principles of SAP Business Technology Platform so that we help ensure our customers and partners benefit from the latest developments in cloud technology in a non-disruptive manner. This is why we created Kyma, an open-source project designed natively on Kubernetes. It allows you to extend and customize cloud-based and on-premise enterprise applications in a quick and modern way, using serverless computing or microservice architecture. When Google Cloud created Knative, it was clear that Kyma and Knative shared similar philosophies and were bound to grow together. Our close collaboration with the Google Cloud team has benefitted the wider community, and it’s only just the beginning. Learn more about the partnership here.

Meet the team

Thomas Hertz
Head of C/4 CORE at SAP Customer Experience

Our organization that was once called SAP Hybris is now called SAP Customer Experience. And this is exactly how I would describe our success: creating a fantastic customer experience. Looking back on it all, to be honest, the best moment in my career was when we made the decision to say “yes” to the acquisition offer from SAP. When we said “yes”, we said “yes” to the future that we are able to form now. SAP is a fantastic place to work. We combine steadiness and stability with true innovation. SAP is infinite. The possibilities are huge and there is always more.

Jing Ye
Jing Ye Data Scientist at SAP Service Cloud ML Development team

I still remember when I just stepped out of school, hearing new technical names like cloud computing, microservices, container orchestrations, docker, spark, etc., and I felt excited. Now all of these buzzwords are happening in SAP. We are soaring into the cloud, bracing open sources, and containing mainstream technologies. We are partnering with other giants in the tech world. No one can deny that SAP is innovative. I’m inspired by our team t-shirts that say: “Build Things That Matter!” I believe we will make it happen!

Sebastien Dupre
VP Product, SAP Field Service Management

SAP has a unique vision to disrupt the current business models around service and the way companies deliver service. With a strong ethical and progressive stance, SAP is on a constant search for how to make business run better. In fact, even the mission and vision is to help the world run better and improve people’s lives!

Werner Aigner
Lead Architect for SAP Customer Experience solutions

In my current role, I focus on strategic topics and innovation, especially in the area of applying modern cloud-native approaches like microservices or serverless to complement and modernize our solution portfolio within SAP Customer Experience solutions. I am a topic guy – that’s why I’m an expert, not a manager. For me, success is to learn and to bring new thinking into SAP. It is very satisfying to see if concepts you are developing make it into the product.

Our work in action

Ready for the next step?

Choose a career path that's right for you.  

A presales specialist identifies, understands, and defines customer needs in order to develop and maintain standard product demonstrations and materials to close business and increase revenue. Presales specialists bring a specialized expertise on a given solution (SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud) in the market unit they support and are key members of the virtual account team.

An account executive creates a complete territory business plan for a given account list in order to identify or qualify opportunities to generate pipeline, and develop and drive strategy that will result in achieving or over-achieving yearly quota targets. Account executives are responsible for positioning the entire SAP Customer Experience portfolio (SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud) to prospective customers as they collaborate with other members of the virtual account team within the market unit representing SAP’s full offering of solutions.

A regional industry advisor is an industry and product expert that collaborates closely with the market unit sales leadership developing new business tools and selling strategies for SAP Customer Experience in specific industries such as consumer goods, retail, manufacturing, utilities, and so on. A regional industry advisor will engage with key business stakeholders during pre- and post-sales cycles, and brings specialized knowledge and experience of a particular industry as well as one or more of our specific product areas within SAP Customer Experience (SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud).

A customer engagement executive serves as the primary point of contact for customers who have purchased some or all of SAP Customer Experience (SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud). A customer engagement executive has responsibility for management of assigned customer accounts and aids in the execution of their customer experience strategy. The focus of this position is to maximize the value that customers and SAP receive through adoption and use of the customer experience subscription software. Success is measured by retention and growth of subscription revenue.

A business development specialist generates additional pipeline within a market unit specific to the SAP Customer Experience (SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Customer Data Cloud). The business development specialist closely aligns with field accounts executives, marketing, and inside sales to conduct targeted campaigns through phone calls or email outreach to generate and qualify sales leads. Success is measured by quantity and quality of sales leads that translate into actual sales.

See what the community is saying

Learn more about SAP Customer Experience.

Reimagine customer experience with SAP Customer Experience solutions

Join the course to learn how you can reimagine the customer experience with SAP SAP Customer Experience solutions. Learn about solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected.
If you would like to enroll for this course, there are no formal prerequisites or limitations. The course is free and open to everyone. Just register for an account on openSAP and go for the course!


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