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Support Requests

Pre-order activities

  • Contract related topics
  • Payment terms

Contact: Please contact your local buyer

Supplier enablement

  • Supplier enablement on Fieldglass
  • Supplier training
  • Support for suppliers with system usage
  • Auto/manual invoicing questions

Contact: SUPPLIER ENABLEMENT TEAM

Ordering

  • 3rd party Services Requests
  • SOWs
  • Nonbillable/Billable Contingent Work Orders
  • Other Procurement related activities

Contact: PROCUREMENT OPERATIONS TEAM

Ordering - External Workforce Center Team

  • Temporary staff ordering process
  • Worker master data maintenance (registration, C-User ID, account creation)
  • Missing timesheets
  • Worker related mandatory documents (CPS, information security training, questionnaire)

Contact: EWFC support

Global toll number +49 6227 7 78894

Invoice posting/payment

  • All invoices - Invoice status, payment status, rejected invoices, invoice correction
  • Timesheet revision issues
  • Incorrect invoice status on FG 

Contact: ACCOUNTS PAYABLE

Quick Reference Guides

Accepting statements of work (SOWs) and adding workers

 (services procurement)

Submitting events and SOW line items for approval

Responding to job postings

(services procurement)

Accepting work orders

(services procurement)

Completing time and expense sheets

(workers)

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