Automated, integrated, and collaborative receivables management processes
SAP software enables automated, integrated, and collaborative processes for receivables management. Accounting departments can then better manage collections and disputes, streamline billing, and lower customer credit risk. As a result, accounting decreases the amount of cash and effort tied up in disputes and collections, days sales outstanding, and bad debt write-offs, helping to ensure that cash is on hand to fund business operations and new growth opportunities.
Embedded proactive credit management in transactional processes and portfolio analysis
SAP software extends accounts receivable to set credit limits and monitor the risk of losses. Integrated credit management helps ensure credit policies are always followed. Automated application and approval processes accelerate processing time with less effort. And credit exposure can be reduced through real-time credit allocation and better monitoring. This lets you evaluate credit before prices and sales are confirmed and provides a full view of your organization’s credit risk.
With SAP software, you can record and manage accounts receivables data for all customers. Postings are triggered by sales and logistics activities, recorded in the general ledger, and cleared upon payment. Data can be used in dispute, collections, and credit management applications. This increased automation reduces manual effort and lowers costs. A mobile app lets you extend receivables processes beyond the finance team to other business partners to accelerate exception handling.
Deployment of a customer bill payment portal or e-billing process
SAP software integrates accounts receivable, cash management, and dispute resolution into the billing and invoicing process. Invoices can be generated based on sales orders for each delivery or collectively. You can create and process invoices, credit memos, debit memos, and more. You can also send bills and invoices electronically, enable online inquiries, and receive electronic payments. These automated processes mean fewer errors, faster processing, and better customer service.
Clarification and resolution of customer payment disputes
SAP software automates the creation of dispute cases related to invoice and payment discrepancies. You can synchronize accounts receivable data with dispute cases, including automated closing of cases based on receipts. You can also use collaboration and workflow tools to increase productivity and resolve disputes faster. This means less cash and time tied up in disputes and fewer days sales outstanding. For the customer, it means better service and a reason to keep coming back.
Proactively manage customer collections and customer service
SAP software enables a process to evaluate, identify, and prioritize accounts. You can prioritize collections calls, document promises to pay, and open invoice disputes. You can provide customers with copies of bills and statements and analyze agent performance to better distribute workload. Collection data can be combined with receivables information in prioritized work lists. This helps reduce days sales outstanding, improve collections rates, and enhance customer relationships.
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Reimagine the way you do business with SAP Digital Business Services
The digital economy is having a profound impact on SAP customers and requires a new level of orchestration to evolve your business, unleash full business value, and ensure business continuity. SAP Digital Business Services brings business and IT together to help you reimagine your business using our digital business framework.
Based on over 40 years of experience working with the world’s most progressive organizations and a robust partner ecosystem, SAP Digital Business Services can guide you on the path to innovation and digital transformation, while securing critical business processes.
HANA Cloud Platform Apps for Receivables Management
Bring your Receivables into the era of digital business with new innovations while keeping your core strong and stable. SAP S/4HANA Finance Cloud for customer payments lets your customers view invoices and make payments, 24x7. SAP S/4HANA Finance Cloud for credit integration helps you access external credit bureau reports directly in your business process.
With the SAP Fiori apps for Receivables Management, you can review and respond quickly to changes in customer payment behavior anytime, anywhere. Identify trends and exceptions in your accounts receivables, drill down to customer lists, and collaborate with your team.
Enable efficiency, robust cash flow, and real-time exceptions reporting with automated processing of receivables. With real-time insights, anywhere access, and low-cost, low-risk deployment, managers can act quickly reducing days sales outstanding.