SAP Workforce Scheduling and Optimization by ClickSoftware

Deliver 5-star customer service and cut costs – with our workforce scheduling software

Enhance your customer service operations in the field – and boost employee productivity by an average of 17% – with SAP Workforce Scheduling and Optimization by ClickSoftware.* Run at peak efficiency with smarter service forecasting, planning, execution, and analysis. Maximize resource utilization and effectiveness. And cut costs on everything from overtime to fuel.

  • Leverage demand forecasting to determine how much work is set to arrive – and when and where
  • Consider skills, service commitments, location, and customer preferences when deploying resources
  • Meet anticipated workloads in a specific timeframe with better capacity planning and resource allocation
  • Respond in real time to field issues such as traffic and cancellations
  • Analyze service performance by identifying problem areas and methods for improvement
Engineers in a turbine hall, representing workforce scheduling and optimization
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*All implementation results are for informational purposes only and the examples provided while based on actual SAP customers’ experiences do not represent commitments or guarantees by SAP and/or its partners. Actual pricing, costs, and implementation results may vary, based on customer-specific requirements and needs. The only warranties for SAP products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.