Achieve sky-high customer satisfaction and retention – with SAP software

Improve customer satisfaction and retention by bringing the right resources, knowledge, and information to any point of interaction – from your customer contact center to the field to social media. Our software can help you improve first-contact resolution and drive customer loyalty.

  • Accelerate complaint resolution with automated suggestions
  • Route service issues to the right staff member in real time
  • Assign resources by skills, availability, and location
  • Get a 360-degree view of your customers and leverage customer feedback
  • Build customer loyalty by improving first-contact resolution rates
  • Reduce your customer call center’s average call handling time
Smiling customer service agent on the phone
  • Tweet this Share on Facebook Share on LinkedIn Share on Google+ Email

Agents at work in a call center

Get the Most from Your Interaction Center

Make every interaction count by providing agents with real-time SAP CRM access to all relevant customer information – customer history, contact details, answers to questions, and more. And get instant telephony with an SAP plug-in.

Customer service reps receiving instruction from a manager

Yaskawa International: Delighting Customers

See how Yaskawa is using our customer satisfaction software to resolve problems faster. With a complete view of each customer, customer service representatives can now track an issue from an initial request through to resolution.

Smiling woman on the phone

Tour IDC's Contact Center of the Future

Take a quick multimedia tour of the customer contact center of the future. IDC CRM analyst Mary Wardley shows you how organizations in various industries will use all their resources to better interact with and serve customers.

We can help.

Want to learn more about SAP for customer service?

Solutions for Service

Find more SAP solution information. Industries › Solutions ›