Interaction Center

Build a strategic delivery channel for customer service, sales, and marketing with a CRM interaction center

Maximize customer loyalty and boost revenue with an interaction center for customer relationship management (CRM). Give agents powerful tools to seamlessly handle inbound or outbound communications. Equip managers with real-time analytic reports. And drive smarter, more efficient customer communications management.

  • Enable key business processes including customer service, sales, and marketing
  • Stay totally connected to deliver the kinds of services your customers need
  • Gain timely insights of your contact center with real-time analytic reports
  • Integrate multi-channel communication tools such as telephony and e-mail response
Customer service agent using a head-set
  • Tweet this Share on Facebook Share on LinkedIn Share on Google+ Email

What's Included

We can help.

Want to learn more about this SAP solution?