SAP Cloud for Service

Deliver exceptional customer service with cloud-based software from SAP

Take customer service to a whole new level – leveraging the cloud for unprecedented speed and flexibility – with SAP Cloud for Service. This state-of-the-art software gives your customers options with multiple service channels, provides agents with easy access to complete, contextual information – and equips service managers with real-time insight into call center performance.  

  • Deliver a consistent experience across all channels – including e-mail, web, chat and phone
  • Give your customers full control from a branded self-service support portal   
  • Provide agents with complete, up-to-the-minute customer information  
  • Improve agent productivity with intuitive design and easy integration to your existing knowledge base - or available knowledge base from SAP   
  • Harness collective service expertise and share relevant information across your enterprise  
  • Get real-time insight into service performance with powerful analytics and dashboards

Customer service agents using cloud-based software in a call center
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Businessman communicating with contact center on a mobile device

Aberdeen Report: Omni-Channel Program Strategy

Businesses that integrate their contact center as a key component of omni-channel programs enjoy stronger performance. This Aberdeen report explains the business value and best practices in integrating the contact center with omni-channel programs.

Customer service managers collaborating

Aberdeen: Social Media and Customer Service

Leveraging social media for customer service isn't a new concept, but few service organizations have fully embraced it. Learn why in this report and explore recommendations and best practices for getting started with the social Web.

Executives planning a business transformation

Service Transformation: The Business Case

Consider the changing mindset regarding service in organizations and the increasing importance it plays in supporting business growth. Given the increasing role of post purchase experiences affect revenue, the value of service has more significance, learn more.

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