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SAP Preferred Success

Support Services

Rely on proactive, predictive, and preventive support across all deployment options and use new technologies to realise your business goals quickly.

Get the resources you need to be successful in the cloud

Speed cloud adoption and business outcomes with insight-driven, prescriptive, and personalised recommendations for consuming and optimising solutions.

Shorten time to value with SAP Preferred Success

Achieve better adoption of cloud solutions with faster results by using success resources that help you optimise the user experience and take advantage of the latest technology innovations. With SAP Preferred Success, you get:

  • Targeted checks that analyse solution usage and provide actionable insight on enhancements
  • In-depth release guidance that helps you plan for relevant feature
    adoption to reach desired business outcomes
  • A designated customer success manager who converts metrics and
    milestones into insight-driven success plans
  • Faster issue resolution through advanced support and enhanced,
    targeted service-level agreements

Key Benefits

Get empowerment throughout your subscription lifecycle and improve the user experience across your cloud solutions.

People accessing learning resources in a cloud

Increased investment value

Benefit from the greatest impact of your cloud subscription and partnership with SAP to constantly drive innovation and adoption, aligned to your outcomes.

A heart on a cloud

Cloud adoption

Drive continuous cloud solution adoption and use to build a resilient cloud culture for your business with SAP Preferred Success services.

A puzzle depicting portfolio support from SAP Preferred Success

Portfolio support

Get proactive, prescriptive guidance across the SAP solution portfolio, including SAP SuccessFactors solutions, SAP S/4HANA Cloud, and SAP Cloud Platform.

See how customers are succeeding with SAP Preferred Success

Learn how real customers achieved cost savings and business benefits.

Transforming into an intelligent enterprise with cloud solutions from SAP

Find out how American Air Filter serves its customers better by modernizing and standardising its business processes and systems by becoming an intelligent enterprise.

Fast adoption of cloud-based HR with SAP Preferred Success

Learn how Laureate Education Inc. updated its HR processes and systems, empowering educators to focus on helping students succeed.

Harnessing the cloud to efficiently deliver services

See how AKKA Technologies is using high performing solutions to meet the needs of both clients and consultants.

Get the latest news and trends from experts

Kelly Rapolas
Product Manager and Global Practice Lead for SAP Preferred Success for SAP IBP for Supply Chain
SAP

Get on the fast track to integrated business planning expertise

Find out how SAP Preferred Success provides the training and resources you need to accelerate your knowledge about SAP Integrated Business Planning for Supply Chain.

Miguel Alfaro
Miguel Alfaro
Global Director and Product Manager of SAP Preferred Success for Customer Engagement and Experience at SAP
SAP

HR redefines the nature of work with guidance from SAP Preferred Success

Learn how HR leaders can align HR information systems (HRIS) and the employee experience with strategic business outcomes.

Alex Orosz
Business Development and Go-to-Market Lead for SAP Preferred Success
SAP

From crisis to opportunity: Procurement agility with SAP Preferred Success

Develop faster, leaner, and more flexible procurement processes, even in times of disruption, with help from SAP Preferred Success.

Questions? Get in touch!

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