Empower innovation with solutions built for your business.
Get individualized, cloud-based solutions designed to meet your unique requirements and built to SAP standards.
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Solve unique business challenges with innovations aligned to a suite-first and AI-first strategy. Customer-specific development services offer:
- Tailored extensions and standalone apps.
- Co-development of innovative industry solutions.
- Customer-specific AI use cases with measurable outcomes.
Key benefits
Simplify complexity and accelerate results by turning business disruption and opportunities into measurable outcomes.
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Customer-centric innovation
Extend and differentiate SAP systems with a clean core, enabling tailored process innovation and competitive advantage.
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Adherence to standards
Solutions developed with SAP security standards, data privacy, and quality controls help ensure reliable and compliant solutions.
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End-to-end operations and support
Get extensive support options through the same familiar channels that you already use for standard SAP solutions.
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Integration with the SAP ecosystem
Experience smooth interoperation with SAP BTP solutions and intelligent technologies.
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Accelerated time to value
Fast-track development and deployment to realize benefits sooner and stay ahead of market demands.
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Reduced risk and costs
Align with SAP’s clean core approach and development standards to minimize risks and avoid costly rework.
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Global expertise
Tap into SAP experience and access to world-class data architects, data scientists, and industry experts.
Our offerings
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Customer-specific AI adoption experience
Unlock the full potential of SAP Business AI through tailored, scalable solutions built directly into SAP Business Suite. Combining SAP’s enterprise expertise with cutting edge AI, our custom AI adoption experience offering delivers industry-specific AI use cases co-developed by customers and SAP and drives innovation, efficiency, and measurable outcomes.
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Custom intelligent applications
Tailored, adaptive, AI-enhanced applications in SAP Business Data Cloud learn from your data, understand business context, and act on your behalf to help you achieve unique business outcomes.
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Innovate with Business Suite Extensions
Tailored extensions and innovations that enhance products, meet unique business needs, and accelerate transformation with measurable outcomes. Unlock the full potential of SAP Business Suite with tailored extensions and stand-alone innovations. Co-developed with SAP, these solutions enhance products, address unique needs, leverage SAP AI, and drive measurable transformation outcomes.
See how customers are succeeding with SAP
Customer-specific development services work hand-in-hand with customers to achieve tangible results.
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Streamlining the dispute management process
Henkel co-developed a custom-built solution using SAP AI Services to streamline and enhance the returns and exchanges process.
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Automating aircraft-part handling and transportation
Lufthansa Technik Services India partnered with SAP to digitize the maintenance, repair, and overhaul process, boost reconciliation efficiency, and strengthen customer trust.
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Simplifying invoice calculation with generative AI
Through its partnership with SAP, Accenture built a customer-specific AI application to automate invoices, reduce manual inputs, and improve billing accuracy.
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Reducing costs and improving processes
Hindustan Zinc built a customer-specific AI solution with SAP that improves efficiency and supports innovation across operations.
Explore use cases by industry
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Consumer products
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Automotive
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Oil and gas
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Public sector
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Professional services
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Media, sports, and entertainment
Recent innovations
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https://www.sap.com/videos/business-ai-customer-maintenance-system-1242590?type=video&doi=SAP1242590
Customer maintenance system
Agentic AI and Joule simplify maintenance with natural prompts, instant checks, gap filling, and guided troubleshooting for faster fixes.
Generative AI assisted maintenance for industrial assets
AI for maintenance helps engineers service heavy machinery with easy access to information, language support, and faster repair insights.
SAP Business AI evaluation tool
Business AI automates vendor comparisons, scoring, and reporting, while Joule enables fast, transparent, audit-ready procurement decisions.
Let’s connect
Want to explore what customer-specific development services can do for your business?
Frequently asked questions
Customer-specific development services provide three core offerings:
- Custom AI: Industry-specific AI innovations designed for unique customer requirements.
- Custom intelligent applications: AI-powered applications in SAP Business Data Cloud that adapt to customer data and context.
- SAP Business Suite extensions: Tailored capabilities built on SAP BTP, infused with AI, and aligned with clean core principles to extend SAP Business Suite.