WalkMe Premium for SAP CX solutions
What is WalkMe Premium for SAP CX solutions?
WalkMe Premium for SAP CX solutions is a digital adoption solution that accelerates time to value by enhancing user experience, eliminating workflow friction, and maximising workforce productivity.
Unlock software value with real-time visibility, embedded guidance, and intelligent automation that drives measurable outcomes to:
Increase productivity across sales, service, and commerce.
Speed time-to-value with simplified, guided experiences.
Improve compliance and reduce operational risk.
Boost agility by automating user actions and improving digital adoption.
The State of Digital Adoption 2025
Learn how global enterprise leaders who follow digital adoption best practices achieve 85% higher technology ROI than their peers.
Key benefits
Reduce time to value
Eliminate onboarding delays and accelerate productivity by guiding users through SAP CX workflows with personalised, in-app support.
Increase workforce productivity
Empower every user to complete tasks—from quoting to merchandizing—with fewer errors and less friction by using automation and contextual assistance.
Surface real adoption insights
Gain visibility into how users engage with SAP CX solutions, identify friction points, and make smarter decisions to optimise software usage and performance.
Key features
Optimise every workflow with intelligent guidance
Embed guided workflows directly in SAP UIs to reduce user confusion and task abandonment.
Deliver just-in-time support for tasks such as case handling, quote creation, and product approvals.
Personalise assistance by role, task, and interaction history using AI-driven logic.
Eliminate inefficiencies with automation and insight
Automate common actions such as data entry, SLA routing, and opportunity progression.
Use click-by-click behavioural insights to identify where users struggle and workflows break down.
Continuously improve experiences with dashboards and AI-driven optimisation recommendations.
Realise business agility and ROI
Strengthen self-service and reduce support costs with embedded training and contextual help.
Improve data quality and ensure compliance across markets and workflows.
Increase CSAT and NPS by making systems easier, faster, and more intuitive to use.
Technical information
SAP Help Portal
Visit SAP Help Portal to find detailed documentation, guides, and articles to help you implement, configure, and optimise SAP products.