Elevate Customer and Dealer Experiences with a Self-Service Portal Powered by SAP BTP
Empowerment at your fingertips – Blueprint BServe-SAP BTP-powered self-service portal streamlines issue reporting, progress tracking, and product management for both dealers and customers. Experience a seamless, all-in-one intuitive solution for greater efficiency and control.
Overview
Empower users to resolve issues independently
Easy access to the self-service portal enables the dealers / customers to report issues from anywhere, anytime and anyplace at fingertips avoiding contact with customer support representatives.
Streamline ticket management processes
Self-Service Portal offers faster service delivery and reduces cost of support services for the companies due to automation of processes and streamlined operations.
Enhance customer retention
Provides real-time updates on incidents, complaints, and service requests reduces customer churn and improves customer retention. Customers can access the portal 24/7, reducing wait times and enhancing satisfaction by allowing them to resolve issues at their own pace.
Improve operational efficiency
Enables dealers to streamline customer complaint submissions and proactively follow up for timely issue resolution.This portal allow customers to resolve common issues, find answers to FAQs, track orders, and manage their accounts without contacting support. This reduces the number of inquiries that need to be handled by customer service agents, freeing them up to focus on more complex tasks.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Consumer Products, Industrial Manufacturing, Professional Services
Compatibility
Works with
This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
Features
Real-time ticket tracking
BServe self-service portal is accessible over internet, allowing you to manage your account profile information, track tickets, and manage your services on the go as per your convenience. User-friendly and intuitive screens for easy navigation and information capture.
Self-service made simple
BServe portal offers FAQ section, which helps you find answers to the most asked questions on troubleshooting issues thereby reducing your dependency on the customer support teams.
Engage with customer service bots
BServe offers options to report complaints via chatbots with simple conversations to resolve problems. If chatbot is unable to resolve a customer's issue, it can create a support ticket and escalate the issue to a human agent for further assistance. This ensures that no query goes unresolved.
Seamless integration with SAP Service Cloud or SAP S/4HANA
Easy and seamless connection with SAP S/4HANA or SAP Service Cloud, making it simple to manage everything in one place. Integration with SAP Service Cloud or SAP S/4HANA allows the self-service portal to pull data directly from these systems, providing users with real-time, accurate information.
Improve transparency for dealers
Dealers can handle and report complaints on behalf of their customers or their own business, BServe provides the ability to file complaints on various issues such as product quality, warranty claims, delivery delays, and pricing discrepancies.
Plans and pricing
All plans include:
- BServe Portal built on SAP BTP integrated with SAP Service Cloud
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- Service Cost to deploy the Self-Service Portal *Includes 15 days of customization efforts *Excludes SAP license cost
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Technical Information
Technical details
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, Retail, Consumer Products, Industrial Manufacturing, Professional Services |
| Works with |
|
Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
Security and compliance
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Compliance |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
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Resources
B-Hive Innovation Hub
Marketing Resources
Publisher
Blueprint Technologies Private Limited
Blueprint Technologies Pvt. Ltd. is a niche, boutique SAP Cloud solutions company helping global customers in their digital transformation journeys.
More solutions provided by {{publisher}} Blueprint Technologies Private Limited
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