SAP Intelligent Returns Management
Turn the challenges of product returns into opportunities
Improve customer retention and brand connection with a fluid returns experience for consumers, while increasing productivity of store associates and reducing process costs.
Give consumers a flexible return process at no cost while protecting your bottom line. With the SAP Intelligent Returns Management solution, you can deliver on this promise with higher profits and a smoother customer experience.
Give consumers a flexible return process at no cost while protecting your bottom line. With the SAP Intelligent Returns Management solution, you can deliver on this promise with higher profits and a smoother customer experience.
Key Benefits
Guide customers through a smooth and transparent return experience
Improve customer retention and brand connection with a returns experience that is intuitive, fluid and keeps the customer updated throughout the process.
Deliver the best-possible disposition for returned products
Maximise margins on returns, protect your brand, drive carbon-friendly return options, and reduce the amount of goods that end up in landfills.
Understand root causes and take action to reduce the volume of returns
Identify key trends early and mitigate issues to drive corrective actions, optimise assortments, and price points.
Key Features
Customer routing
- Provide a smooth returns process
- Improve customer retention and brand connection
- Reduce costs by aligning channel recommendations with customer preferences
Return-to-store options
- Standardised processes to capture returns
- Confirm and initiate the optimum routing flow
- Drive incentives for store returns to create new opportunities
Returns dispositioning
- Provide fast and simple guidance that enables associates to make the right decisions
- Limit value leakage by optimising dispositioning
- Boost associate productivity and consistency with better real-time insight
Returns analytics
- Give new-found visibility into the returns process by using an analytics engine
- Track and maximise key performance indicators, such as sell-through rates
- Inform your upstream sales funnel by identifying emerging trends in customer returns
Customer routing
- Provide a smooth returns process
- Improve customer retention and brand connection
- Reduce costs by aligning channel recommendations with customer preferences
Return-to-store options
- Standardised processes to capture returns
- Confirm and initiate the optimum routing flow
- Drive incentives for store returns to create new opportunities
Returns dispositioning
- Provide fast and simple guidance that enables associates to make the right decisions
- Limit value leakage by optimising dispositioning
- Boost associate productivity and consistency with better real-time insight
Returns analytics
- Give new-found visibility into the returns process by using an analytics engine
- Track and maximise key performance indicators, such as sell-through rates
- Inform your upstream sales funnel by identifying emerging trends in customer returns
Technical Information
The SAP Intelligent Returns Management solution is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.
Installation and setup
Follow the setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimise configuration of SAP Intelligent Returns Management with our comprehensive configuration guide.
Integration
Follow the setup instructions so you can start running your SAP software on premise quickly and confidently.
Get Started
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Security and compliance
Focus on your business and customer relationships while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data centre.