Generate e-mail drafts based on past interactions via AI.

Generate an e-mail or a response e-mail based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases. No technical prerequisites to run SAP Enterprise Service Management in SAP S/4HANA Cloud Private Edition.

Activate with AI Units

Overview

Inquiry Response Automation

Save a significant amount of time and manual effort in answering inquiries and requests, thereby significantly improving the company’s service management and userexperience

Business Partner Satisfaction Boost

Increased business partner satisfaction

Email Drafting Time Savings

80% time saved in drafting email responses for Shared Service agents

Details

Solution type

AI Feature

Plans and pricing

Choose a base plan

SAP Enterprise Service Management, E-mail Draft Recommender

  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

  • Payment methods:

    • Click on “Activate with AI Units” to enable this AI Feature.
Price upon request
  • Contract duration available upon request

  • Details:

    • AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.

  • Payment methods:

    • Click on “Activate with AI Units” to enable this AI Feature.

Žal nam je!

Ta rešitev ni na voljo v vaši državi ali regiji. Poskusite poiskati druge rešitve, ki bi lahko ustrezale vašim potrebam. Če imate kakšna vprašanja, brez pomislekov stopite v stik z nami na {{ContactUs}}.

Technical Information

Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.

  • Two individuals are seated at a table in an office setting. The person on the left is wearing a green jacket and has a laptop in front of them. The person on the right is wearing glasses and a white top, also with a laptop. Both faces are obscured by pixelation. A teal geometric shape is in the background.

    Product documentation

    View information and documentation for implementing and managing your SAP products.

    View SAP Help Portal