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End-to-End Service Execution

Synchronise your service processes to deliver an outstanding customer experience from start to finish.


Continuous system communication

Integrate services capabilities with enterprise solutions from SAP, allowing your systems to communicate from start to resolution.

Simplified data access

Optimise service execution with easy access to key backend data, such as parts, orders, warranties, and service contracts.

Unparalleled insight

Use vital resources to gain the insights you need to make real-time decisions and improve productivity, performance, and customer experiences.

Service that Scales

Provide service that’s flexible to meet your customers' needs.


Intelligent scaling

Leverage artificial intelligence (AI), world-class language technology, and preconfigured bots to scale your business quickly.

Optimised services

Utilise the power of machine learning to optimise examination and assignment of incoming service tickets.

Automated fact-finding

Learn from both historical interactions and transactional records to automate answers more intelligently and productively.

Self-service options

Empower customers with self-service options to troubleshoot, schedule service, track requests, or get remote assistance.

Intelligent User Experiences

Optimise the service experience across channels and users with intelligent, intuitive interactions.


One, intelligent platform

Provide end customers with a consistent service experience across channels and support e-commerce on a single, intelligent platform.

Deep learning

Apply deep learning techniques to efficiently route, categorize, and prioritize service tickets through machine learning.

Innovative gamification

Leverage innovative gamification to motivate team members with real-time feedback, recognition, and friendly competition.

Fast problem resolution

Collect accurate customer feedback across the entire journey and use in-depth analytics to solve problems at the root.

Native Integration with Amazon Connect

Supercharge your customer service experience in the cloud.


Highly scalable and reliable platform

Scale up or scale down your contact centre capacity automatically based on your needs – while enjoying  24x7 uptime from Amazon.

World-class capabilities at your fingertips

Gain the power of high-quality voice, call recording, transcription, skill-based routing and Amazon Lex conversational interface at your fingertips.

True cloud deployment

Pay only for customer-connected minutes with flat usage-based pricing, which eliminates the need for contracts and hardware on your site.

Release Highlights

Explore new features, functions, and highlights in the latest release of SAP Service Cloud solutions.

Road Map

View our road map to explore your current options, as well as planned innovations and future features and functions.

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