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Nestlé’s approach to chatbots on SAP Cloud Platform

Turn insight into action with conversational AI

Bring processes together to give end users a seamless transition between solutions and tasks, like Nestlé did by creating a chatbot for HR employees. Using SAP Cloud Platform with SAP Conversational AI services, Nestlé provides self-service access to HR headcount information, while visualising the data graphically using smart graphics in SAPUI5.

  • Secure data exchange between SAP Conversational AI and back-end systems
  • Organisational single sign-on for the chatbot app
  • Consistent user requests across different systems
  • SAPUI5-based UX interface for Web pages and mobile devices

Architecture for this use case

Solve the problem with SAP Cloud Platform

What is the challenge?

Provide end users with a seamless transition between solutions, while keeping the context of their task, by bridging complex landscapes. 

What is the solution?

Create a chatbot that gives employees self-service access to information, such as headcount or full-time versus part-time hire ratios, using SAP Conversational AI.

What is the outcome?

A fully-integrated chatbot automates volume inquiries that are securely managed with a mobile, Web-optimised interface.

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Dive deeper into this use case

The SAP Cloud Platform Discovery Center offers comprehensive information about the services needed to run this use case as well as detailed technical information. Look below to see full information regarding this use case.

Bill of materials

Learn more about  the services you will need to run this use case in the Discovery Center.

Full use case details

Gather additional technical details and implementation strategies regarding this use case.

Pricing and Packaging

Estimate your price

Customers can use the SAP Cloud Platform pricing estimator to calculate the required investment for a particular project. Scale up or down on services as required. Consult your SAP Account Executive regarding your specific licensing needs.

Questions? Get in touch!

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