Semantic and emotional analysis software of customer reviews
Thanks to our integration with SAP Integration Suite your solution can automatically analyze your textual data: customer reviews, tickets, surveys etc. Once you have finished with your analysis you can export these insights to your own dashboard built with SAP Analytics Cloud or access the results on our platform. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Identify your pain points in your customer experience
Thanks to semantic and emotional analysis, identify your pain points and prioritize them. The solution will tell you which irritant has the biggest impact on your customer experience and your Net Promoter Score.
Improve your customer journey, eliminate irritants
The tool will give you a detailed analysis of your customer journey. What are the most or least successful stages for your customers? What actions should you take to eliminate irritants?
Be alerted in case of critical comments
Set up your own alerts to be notified when a customer review matching your criteria is posted. For instance, it can be set up based on the detected emotion, the topics mentioned, etc.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry, Retail, Banking, Travel and Transportation, Insurance
Compatibility
Works with
Features
Analyze large volume of data from various sources
Our technology enables the automatic processing of large volumes of textual data that are difficult to process manually. These data can come from multiple sources such as: survey verbatim, online customer reviews, emails, conversational data, contact and complaint forms, tickets from support, etc.
Export the data to your own dashboard
Thanks to the API, export all the results to your own dashboard and gather all the informations at the same place. It is also integrated with SAP Analytics Cloud.
Have a complete overview of your customer experience
Using comments from the "Voice of the Customer (VOC)", our technology automatically classifies all the topics raised by your customers: products and services, personnel, geographical locations, communication, digital, and so on.
Plans and pricing
Corporate
API: includes setup on topics modeling with standardized industries. Automatic data collection and processing with semantic and emotion classification. Can be connected to SAP Analytics Cloud.
SaaS platform: includes customized thematic setup based on industry sector, ad hoc or automated data collection. Access to all regular customer experience analysis modules as well as more expert ones.
- + EUR 8500.00 Setup Fee
- EUR per Volume based
- Minimum contract 1 year
API: includes setup on topics modeling with standardized industries. Automatic data collection and processing with semantic and emotion classification. Can be connected to SAP Analytics Cloud.
SaaS platform: includes customized thematic setup based on industry sector, ad hoc or automated data collection. Access to all regular customer experience analysis modules as well as more expert ones.
Technical Information
| Solution type | APIs and Technical Components |
| Category | Artificial Intelligence |
| Industry | Cross-Industry, Retail, Banking, Travel and Transportation, Insurance |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Translated user interfaces and documentation User interfaces and documentation for this product have been translated into multiple languages. Please consult product documentation or contact the publisher for more details. |
| Operations |
Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater. |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
EU data privacy This product complies with European Union requirements for data privacy. |
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Use Cases
General presentation of the company
Support Deck
Publisher
Qemotion France SAS
Q°emotion is a multilingual solution for semantic and emotional analysis of customer reviews created in 2015. Our technology is based on a unique worldwide emotional dictionary that indexes 50+ million multilingual words and sentences to qualify the emotions, sensations and engagement of customers. The solution is used in several sectors (Finance, Utilities, Automotive, Tourism, Hospitality, Retail, Luxury, CPG...). Key customers: Floa Bank, BNP Paribas, Crédit Agricole, AXA, Engie, Renault, Heineken Experience, Allianz, Harmonie Mutuelle, Direct Assurance, Agirc-Arrco, Center Parcs, etc.
