Automate and streamline supplier support with AI-powered assistance.
Optimize supplier inquiries and interactions within SAP Business Network using AI. Reduce manual effort, provide instant guidance through natural language, and centralize support in a single conversational interface to accelerate issue resolution. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Instant and personalized assistance
Provide instant answers in natural language, adapting to each supplier’s level of knowledge. Continuously expand the knowledge base to deliver accurate and up-to-date responses.
Proactive recommendations
Based on frequently asked questions and usage patterns, the assistant proactively provides suggestions and tips to help suppliers prevent issues and optimize their processes.
Efficient escalation
If the assistant is unable to resolve a query, it automatically generates a ticket with a summary of the conversation, giving the purchasing team the context needed to resolve the issue quickly.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry, Retail, Consumer Products, Industrial Manufacturing
Compatibility
Works with
Features
Assistant available 24/7
Available 24/7, the Smart AI Assistant provides step-by-step guidance in multiple languages, empowering suppliers to navigate SAP Business Network with confidence.
Step-by-step navigation with Smart AI Assistant
Guide users step by step through tasks in the SAP Business Network via intuitive, conversational interactions. Clearly explain each action to reduce errors and ensure users can navigate confidently—even without prior training.
Assistant escalation: Email your question
When the assistant can’t help, it automatically forwards the chat history to support for quick, accurate follow-up. This seamless escalation gives users the help they need without repeating themselves.
Plans and pricing
All plans include:
- All authorized users are entitled to ask questions directly to the assistant, which automatically responds using AI within SAP Business Network.
- The solution is fully integrated with SAP Business Network and leverages standard platform functionalities. No specific installation, training, support, or maintenance is required.
- Contact us for other custom features or changes in project scope.
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- Review of the customer landscape identifying additional requeriments and/or adquisitions
- Deploy SAP Business Technology Platform components (SAP BTP services not included)
- Unit test and support during UAT
- Support post Go-Live (2 weeks). Includes: One Enablement Session ,Hypercare support, end of Support report with recomendations
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Technical Information
Technical details
| Solution type | APIs and Technical Components |
| Category | Artificial Intelligence |
| Industry | Cross-Industry, Retail, Consumer Products, Industrial Manufacturing |
| Works with |
|
Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
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Security and compliance
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Smart AI Assistant Brochure (English)
Smart AI Assistant Brochure (Spanish)
AI-Powered Support for Suppliers
Publisher
Indra Soluciones Tecnologías
Minsait, an Indra company, supports customers in their way to digitally transform business with SAP. Our presence in Europe and Latin America provides end-to-send quality services that include assessment, implementation, rollout and application management.
More solutions provided by Indra Soluciones Tecnologías
products
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