Omnichannel Customer Experience

Drive profitability with a single source that delivers a unified view of customer master data.

Gain unprecedented insight with a centralised, real-time, and contextual profile.

Optimise marketing with real-time customer insights and performance measurement and management.

Improve customer experiences by creating target audiences and personalised offers across channels.

Find the best audience for your marketing message with advanced targeting and segmentation.

Get insights into customer sentiment and interests to deliver personalised in-moment experiences.

Achieve a near real-time view on inventory across all sales and communication channels.

Create flexible assignments of demand to supply, supporting order management from anywhere.

Focus on fulfilling customer needs instead of order-fulfilment tasks with automated order promising.

Calculate sales prices and promotional offers for shopping carts in respective sales channels.

Simplify order processing – from quote to cash – with integrated order management and processing.

Streamline the complete sales order lifecycle for faster billing with less administration.

Help your stores run better by connecting with real-time data using SAP S/4HANA.

Build customer loyalty and boost sales using real-time inventory data to fulfill their merchandise needs.

Create exceptional experiences across channels and touch points.

Maximise your revenue potential by delivering an outstanding omnichannel shopping experience.

Improve interactions with your customers and turn the point of decision into the point of sale.

Boost your weighted product sales with scale management that delivers true pricing and weighing.

Market your store products and services through stunning label and poster printing capabilities.

Validate your returns processes to improve margins and customer service and reduce fraudulent returns.

Maximise your revenue potential by running your own branded stored value gift card program.

Empower business users to manage product content across channels and geographies.

Enhance productivity, compliance, and revenues using digital asset management processes.

Strengthen customer loyalty through behaviour-based, real-time personalisation.

Create exceptional experiences across channels and touch points.

Increase profits with real-time personalisation of marketing recommendations across channels.

Turn visitors into buyers through real-time, metrics-driven digital merchandising.

Strengthen customer loyalty through behaviour-based, real-time personalisation.

Improve customer service through shoppers' personal devices with mobile self-scanning and checkout.

Improve the shopping experience by enabling customers to make payments through their mobile devices.

Get closer to your customers by providing them with personalised mobile coupons and offers.

Provide customers with digital support after the sale by offering mobile receipts.

Simplify the customer's shopping experience with mobile shopping lists.

Create flexible assignments of demand to supply, supporting order management from anywhere.

Achieve a near real-time view on inventory with omnichannel inventory visibility. 

Commit to orders accurately to meet business rules in real time and enhance customer satisfaction.

Calculate sales prices and promotional offers for shopping carts in respective sales channels.

Manage the complete sales order lifecycle for faster billing with less administrative effort.

Accelerate complaint and returns processing with optimised claims and refund management.

Manage receivables, payments, and reporting of high volumes of financial transactions.

Tailor credit decisions and collection management processes to customer profiles with SAP S/4HANA.