At SAP, we believe accessibility is more than a compliance standard: Accessibility is a fundamental human right.  SAP’s Global Human Rights Commitment Statement underscores our efforts to build a digital world that is more inclusive, accessible, and equitable for all. As artificial intelligence (AI) continues transforming workplaces and society, our updated Global AI Ethics Policy reaffirms that accessibility is a matter of fairness and respect for human dignity.

Why Accessibility Matters in SAP’s Business AI

AI is part of many business applications that individuals use daily, from customer service and sales to workplace productivity. With thoughtful design and emerging technologies, AI applications have significant potential to enhance accessibility and streamline interactions for all users. When these applications are designed with accessibility in mind from the start, they empower people to:

• Engage confidently with digital services
• Access critical information
• Make independent, informed decisions
• Contribute fully to the workforce
• Participate meaningfully in our digital society

SAP’s Approach to Building Accessibility into Business AI

While we continuously enhance all our AI systems to meet rigorous accessibility standards, this commitment goes beyond corporate compliance; it’s about enabling everyone, particularly people with disabilities, to fully participate in and benefit from our AI solutions.

We offer our developers and designers several resources to bring this commitment to life in our products, including:

• Inclusive Research Handbook – Helps teams understand diverse user needs and incorporate these insights into each step of the product development lifecycle.
• Accessibility Design Tools Handbook – Provides practical steps for meeting accessibility standards and helps teams work more efficiently by considering accessibility throughout product development.
• SAP UI5 – Contains built-in accessibility features that SAP AI Core and SAP AI Launchpad incorporate, giving developers the tools to create experiences that work for everyone.

Want to Learn More About How SAP Creates Business Software That Works for Everyone?

Through intentional design and development that considers diverse needs, SAP strives to create AI solutions that  serve and empower users globally now and in the future.

• Accessibility in AI: Designing Solutions for Everyone: Read our full blog post.
• SAP Accessibility: Learn how we’re making our product more accessible, especially for people with disabilities.
• SAP Responsible AI: Discover how our AI Ethics principles put the well-being of people at the center of everything we do.