Removing complexity and empowering employees
alfanar Group offers electrical solutions for energy, water, and infrastructure. With 20,000 employees in 15 countries across the Middle East, Asia, Africa, and Europe, the company faced a complex HR landscape due to localization requirements. Local teams were using a mix of SAP applications and third-party applications, resulting in different interfaces, tools, and systems. There was a lack of control and visibility of the technology, and each business function had distinct processes contributing to disjointed staff experiences.
Employees had to search multiple sources and potentially choose from more than 230 applications to find information, which meant several entry points, passwords, and systems. This led to poor employee experiences and impacted productivity. The company had adopted the RISE with SAP offering as part of its cloud strategy to develop new business models to avoid being disrupted, gain efficiencies to fund innovation, and transform mission-critical systems without business risk. However, its legacy on-premise HR technology was at odds with this approach and could not be migrated to the cloud infrastructure. Nor could the limited user experience be matched with artificial intelligence, chat, or personalization capabilities. Management communication relied on e-mail, and there was little opportunity for employees to provide feedback.
alfanar wished to streamline and integrate its HR processes into a unified system. It wanted to enable employees to work smarter and faster from anywhere, with a modern interface, and engage them with improved communication and feedback processes.