Integrate your SAP systems with ServiceNow, Jira and other ITSM platforms
Solve the pain points of SAP support using automated data collection, categorization and routing. Let your SAP users create tickets in ITSM platforms directly from SAP GUI and Fiori Apps. Integrate Solution Manager / Focused Run monitoring and alerting with ServiceNow ITSM or Event Management.
Overview
30% faster SAP incident resolution time
Get your incidents resolved quicker due to automated data collection, categorization and routing. Spend time on problem solving instead of getting the required information from end users.
Reduce number of SLA breaches by 15%
Faster ticket resolution leads to less tickets breaching SLA. Improve your service desk and SAP support KPIs, cut related costs and achieve better customer experience.
Up to 95% accurate routing
Assign all tickets to the relevant support groups automatically based on SAP system, module or transaction. Create rules in either SAP or in your external ITSM platform.
Details
Solution Type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Utilities, Chemicals
Compatibility
Works with
Features
Faster ticket resolution may save the day when a severe incident happens in a production SAP system. You can lose millions of Euros per hour if a production line stops due to an error in a critical SAP application.
The product works perfectly with all S/4HANA releases and Fiori applications (desktop, tablet and mobile too). The add-on can be used with many UI technologies, besides classic SAP GUI and Fiori, like CRM Webclient UI, Enterprise Portal, BSP applications, Business Client and WebGUI.
The add-on attaches all relevant data to the incidents, like SAP system/user/program data, screenshots, authorization report (SU53), runtime error details, job log etc. Your service desk teams can start working on a solution instead of having to get all information from the SAP end user.
Plans and pricing
All plans include:
Free trial
Includes unlimited Active User For 15 DaysFree- Maximum contract 15 days
- Has prerequisite
See all pricing details Includes unlimited Active User Extended trial
Includes unlimited Active User One-timeEUR 3,000.00- EUR per Active User
- Minimum contract 2 months
- Has prerequisite
See all pricing details Includes unlimited Active User Contact Sales
Includes unlimited Users Price upon request- Has prerequisite
See all pricing details Includes unlimited Users
Customer reviews
Technical Information
| Solution Type | Extensions and Add-ons |
| Category | Integration |
| Industry | Cross-Industry, Retail, Utilities, Chemicals |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers. |
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
SAP Certified - Integration with SAP S/4HANA
Automatic SAP Note search
Solution Manager MAI - ServiceNow integration
SU53 authorization report attached automatically
Embed ServiceNow Knowledge Base search into SAP
Micro Focus Service Manager integration
BMC Remedy integration - Key user concept
Create a ServiceNow incident from Fiori mobile
Publisher
STA Consulting Kft.
STA Consulting is a company specialized in SAP system integration and add-on development for SAP systems. We offer out of the box products that can integrate SAP with external ITSM platforms such as ServiceNow®, JIRA, Cherwell, ManageEngine ServiceDesk Plus and others.
