SAP BTP, Joule, Kyma runtime

Assistant to help with getting started, troubleshooting issues, and more.

Overview

Joule with SAP BTP, Kyma Runtime is built to cut through complexity and keep your clusters healthy. It uses a multi-agent approach to query live cluster resources and Kyma documentation in real time, so you get answers grounded in your actual environment. Whether you're troubleshooting a broken namespace, generating configurations for APIRules, LogPipelines, or MetricPipelines, or wiring up BTP service integrations, Joule meets you where the work happens. Ask how-to questions, resolve availability and scalability issues, and get fixes within the chat — no context switching required.

Benefits

Troubleshoot Kyma namespaces with AI guidance to reduce time-to-resolution for cluster issues
Generate ready-to-apply Kyma resource configurations (APIRules, pipelines) from natural language
Lower the Kubernetes expertise barrier with contextual how-to guidance for SAP BTP service integration

Details

Solution type

AI Feature

Plans and pricing

validFrom1785974400000

validUntil253370723039000

materialNumber1000467

internalId1000467

lifeCycleStatusCodeA7

entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"external_mgmt","name":"External Management"},"customerType":{"code":"external","name":"external"}}]

includes[]

technicalName9999970372

titleSAP BTP, Joule, Kyma runtime

editionIdb96b57e4-2288-4116-b69a-c4d9593dcb92

tncAvailabletrue

audiencepublic

isAddOnfalse

features[]

blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}

commitmentPeriod{"max":null,"min":null,"unit":{"id":"months","name":"Months"}}

renewalTypes[]

prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}

prices[]

salesMetric{"id":"flat_fee","name":"Flat Fee","description":"Flat Fee is a fixed fee for the Cloud Service.","elasticity":"Elastic"}

productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}

deploymentType

hasCustomTnCUrlfalse

hasTermsUrlfalse

hidePricefalse

productMarkets["AD","AE","AF","AG","AI","AL","AM","AO","AQ","AR","AS","AT","AU","AW","AX","AZ","BA","BB","BD","BE","BF","BG","BH","BI","BJ","BL","BM","BN","BO","BR","BS","BT","BV","BW","BY","BZ","CA","CC","CD","CF","CG","CH","CI","CK","CL","CM","CO","CR","CV","CX","CY","CZ","DE","DJ","DK","DM","DO","DZ","EC","EE","EG","EH","ER","ES","ET","FI","FJ","FK","FM","FO","FR","GA","GB","GD","GE","GF","GG","GH","GI","GL","GM","GN","GP","GQ","GR","GS","GT","GU","GW","GY","HK","HM","HN","HR","HT","HU","ID","IE","IL","IM","IN","IO","IQ","IS","IT","JE","JM","JO","JP","KE","KG","KH","KI","KM","KN","KR","KW","KY","KZ","LA","LB","LI","LK","LR","LS","LT","LU","LV","LY","MA","MC","MD","ME","MG","MH","MK","ML","MM","MN","MO","MP","MQ","MR","MS","MT","MU","MV","MW","MX","MY","MZ","NA","NC","NE","NF","NG","NI","NL","NO","NP","NR","NU","NZ","OM","PA","PE","PF","PG","PH","PK","PL","PM","PN","PR","PS","PT","PW","PY","QA","RE","RO","RS","RW","SA","SB","SC","SE","SG","SH","SI","SJ","SK","SL","SM","SN","SO","SR","ST","SV","SZ","TC","TD","TF","TG","TH","TJ","TK","TL","TM","TN","TO","TR","TT","TV","TW","TZ","UA","UG","US","UY","UZ","VA","VC","VE","VG","VI","VN","VU","WF","WS","YE","YT","ZA","ZM","ZW"]