Omnichannel Service
By providing fast, reliable, and personalised service across channels, you can increase your customers’ satisfaction and keep them coming back for more.
Ticket and Case Management
With fast access to the right information and insights, your service teams are well-positioned to increase first-contact resolution rates and boost customer satisfaction.
Service Intelligence
Immediate access to information that is up to date, accurate, and consistent across channels and brands can go a long way in increasing service efficiency and quality.
Analytics and Experience Management
When your people have the right tools, visibility, and controls, they can continuously manage customer service operations efficiently and improve the customer service experience across channels.
Connected Enterprise
Breaking down system silos helps drive the level of business efficiency and outcomes that your customers expect and your stakeholders demand.
Explore the latest release highlights and product road map
Release highlights
Find out about changes and updates in the latest release of SAP Service Cloud.
Product road map
View the SAP Service Cloud product road map and explore planned innovations and future features and functionality.