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Offer a superior HR service delivery experience

SAP SuccessFactors Employee Central Service Center enables employees to contact HR via their preferred channel and empowers HR agents with an integrated knowledge base.

SAP SuccessFactors Employee Central Service Center Features

Explore HR help desk software features that let you answer employee questions, create a ticketing system, and deliver seamless HR services while analysing their success.

Ask HR and Employee Self-Services

Find a solution, open a ticket, or contact your HR Service Desk – from anywhere within your SAP SuccessFactors HXM Suite.

HR Case Management

Give HR experts the information needed to resolve issues, route requests, and adjust employee records immediately.


Ticket routing

Send HR tickets to the right person or group and enable collaboration to address complex issues.

Permission controls

Access employee data to verify and update employee information within SAP SuccessFactors Employee Central. 

Solution finder

Include relevant information – such as articles, links, and attachments – in the HR service ticket.

Ticket creation

Create a ticket on behalf of the employee automatically from a phone call, e-mail, or chat session.

HR Service Delivery Analytics

Gain insight into employee interactions, service levels, frequent issues, and the quality of the resolutions provided.

Explore the latest release highlights and product road map

What’s New Viewer

Explore new features, functions, and highlights in the latest release of SAP SuccessFactors Employee Central Service Center.

SAP Road Map

Explore your current options, planned innovations, and future features and functions.

SAP SuccessFactors Innovations

Discover recent innovations across the SAP SuccessFactors HXM Suite.

SAP Store and SAP API Business Hub

SAP Store

Discover, try, buy, manage, and deploy trusted partner applications that extend your existing SAP SuccessFactors solutions.

SAP API Business Hub

Discover APIs and pre-packaged integrations from SAP and select partners to connect solutions to your existing landscape or write your own custom extensions.

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