SAP Self-Service Accelerator for Utilities by SEW

Screenshot of SAP Self-Service Accelerator

Fast-track your way to digitalisation for better customer engagement

Self-service views in SAP Self-Service Accelerator for Utilities by SEW
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Improve customer engagement by providing self-service capabilities to utility customers online or through a mobile device. With SAP Self-Service Accelerator for Utilities by SEW, you can support real-time, two-way communication between your utility business and customers.

  • On-premise and cloud deployment

  • Improved services and customer satisfaction

  • Reduced call volumes and customer service costs

  • Fast time to value to deliver ongoing innovation

Key benefits

Respond to utility customer demand quickly

Redefine your customer relationships by providing fast and convenient self-services available on the web and through mobile devices.

Enable real-time multichannel interactions

Integrate customer interactions into one intuitive and multichannel experience that’s accessible through an online portal and native mobile apps.

Gain a 360-degree view of your customer engagement

Deploy self-services with an ideal fit by connecting SAP Self-Service Accelerator to SAP Multichannel Foundation for Utilities and Public Sector and SAP HANA.

Key features

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24x7 online account management

  • Display customer profile information with personalised modules
  • Authorise customers to manage their profiles, notifications, marketing preferences, and payments
  • Give customers access and editing rights to their account information on a single sign-on view

E-bills and payments management

  • Let utility customers manage billing and payment functions online
  • Present customers with on-demand access to their current balance and billing details
  • Accelerate the resolution of customer issues related to billing and payment

Self-service options

  • Enable your utility customers to enter and log customer service requests
  • Support move-ins, move-outs, and service transfers through a web portal or mobile app

Streamlined delivery of notifications

  • Centralise notifications exchanged between a customer and your utility business
  • Deliver a single view of communications business-wide

Electric vehicle management

  • Enable customers to add electric vehicles to their system and view corresponding details
  • Supply customers with a dashboard that details their charging plans and locations
  • Offer personalised charge-time recommendations based on the needs of the customer’s electric vehicle

Analytics for energy and water consumption

  • Empower customers with visibility into their electric, water, and gas usage
  • Communicate costs by using chart displays for different periods
  • Challenge customers to improve consumption with intuitive analysis

Energy efficiency and water conservation

  • Show customers savings tips and their rebates through one point of access
  • Authorise customers to view and enrol in energy efficiency programmes through a web portal or mobile app
  • Ease your customers’ ability to perform and undertake various energy and water savings measures

Real-time outage reports and alerts

  • Provide customers with a single view of their current and planned outages
  • Help customers communicate with utility customer service agents to address outage-related notifications

Continuous enablement of smart homes

  • Bring to market a web portal or mobile app that allows customers to manage and control their home appliances and devices
  • Meet customer expectations by enabling them to monitor and protect their homes from any location

Pricing

Choose a base plan

  • SAP Customer Self-Service for Utilities by SEW Consumer License

    • Description:

      • SAP Customer Self-Service for Utilities by SEW, consumer license is a rapid, standardized cloud-native solution for residential/small-business customer engagement (B2C).

    • Metric:

      • This service is priced in point of delivery.
      • A point of delivery is the active metering point where a utility service is supplied or determined, as managed through the cloud service.

    • Price upon request:

      • Pricing structure and contract duration details are available on request.

    • Contract duration details:

      • The yearly price and quantity are pro-rated per month for contract durations that are less than a year.
    • In blocks of 1 Points of delivery
    • Contract duration 3 to 60 months
    • Auto-renewal

    • Description:

      • SAP Customer Self-Service for Utilities by SEW, consumer license is a rapid, standardized cloud-native solution for residential/small-business customer engagement (B2C).

    • Metric:

      • This service is priced in point of delivery.
      • A point of delivery is the active metering point where a utility service is supplied or determined, as managed through the cloud service.

    • Price upon request:

      • Pricing structure and contract duration details are available on request.

    • Contract duration details:

      • The yearly price and quantity are pro-rated per month for contract durations that are less than a year.

  • SAP Customer Self-Service for Utilities by SEW Enterprise License

    • Description:

      • SAP Customer Self-Service for Utilities by SEW, enterprise license is designed for large, complex utilities or multi-entity groups requiring advanced configuration, governance, and scalability (B2B).

    • Metric:

      • This service is priced in point of delivery.
      • A point of delivery is the active metering point where a utility service is supplied or determined, as managed through the cloud service.

    • Price upon request:

      • Pricing structure and contract duration details are available on request.

    • Contract duration details:

      • The yearly price and quantity are pro-rated per month for contract durations that are less than a year.
    • In blocks of 1 Points of delivery
    • Contract duration 3 to 60 months
    • Auto-renewal

    • Description:

      • SAP Customer Self-Service for Utilities by SEW, enterprise license is designed for large, complex utilities or multi-entity groups requiring advanced configuration, governance, and scalability (B2B).

    • Metric:

      • This service is priced in point of delivery.
      • A point of delivery is the active metering point where a utility service is supplied or determined, as managed through the cloud service.

    • Price upon request:

      • Pricing structure and contract duration details are available on request.

    • Contract duration details:

      • The yearly price and quantity are pro-rated per month for contract durations that are less than a year.

Technical and security resources

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Support

Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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