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SAP Service Cloud

At a Glance Features Plans and Pricing Technical Information Get Started
At a Glance Features Plans and Pricing Technical Information Get Started

Make service the heart of your customer experience

Orchestrate seamless service experiences to support your customers throughout their entire journey.

Build customer trust with exceptional field service

Read the white paper

Deliver excellent field service with an integrated approach

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Transform your sales and service capabilities as you look ahead to the future

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Get started with SAP Service Cloud

Explore the features of SAP Service Cloud as well as SAP Sales Cloud, both part of the SAP Cloud for Customer solution.

Overview Videos Resources
Overview Video
Introduction to SAP Service Cloud
Get an introduction and high-level overview of the SAP Service Cloud.
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Overview Video
SAP Service Cloud user interface

Learn about the UI details and capabilities for HTML5, SAP Fiori, and more.

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Overview Video
Sales features of SAP Service Cloud
Lead and opportunity management, mobile, predictive analytics, and machine learning.
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Overview Video
Service features of SAP Service Cloud
Learn about omnichannel engagement, sales tickets, and mobile-related functionality.
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Overview Video
General features of SAP Service Cloud
Learn about reports, machine learning, Outlook integration, and offline capabilities.
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Overview Video
Integration in SAP Service Cloud

Learn about integration capabilities available out-of-the-box.

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Overview Video
Deployment and architecture of SAP Service Cloud

Discover technical architecture and deployment options.

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Overview Video
Enablement and resources for SAP Service Cloud

Discover the wealth of resources available to keep you informed and up-to-date.

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Video
Join live and on-demand enablement Webinars for SAP Customer Experience
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Video
Get the latest enablement news for SAP Customer Experience solutions
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Engagement Program
Quarterly Engagement Program for SAP Service Cloud

Get a detailed overview of the enablement resources available for each major release.

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Learn more about SAP Service Cloud

Learning journeys

Find the right training and certification with our visual learning guides, and map out the best learning plan for you and your team with courses and exams that are tailored to different roles.

Webinars

Join our live Webinars to hear from our experts on technical and business topics, road maps, new releases, and more – and watch previous Webinars on demand.

Community and Events

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Join your regional customer community

Network with other SAP Service Cloud and SAP Customer Experience solutions customers, get insights from product experts, share your knowledge, and attend year-round events by joining the SAP Customer Experience User Community in your region.

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Meet our online community

Connect with our solution experts, as well as customers and partners, to share information and access key product details on SAP Service Cloud.

Product Details

Explore your SAP Service Cloud solution in detail and get insights into the future direction of the product.

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Road map

Learn about your current options, planned innovations, and future features.

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Product documentation

Find documentation on product onboarding, implementation, extensibility, and more in the SAP Service Cloud help portal.

SAP Customer Experience Services

Put your customer experience project on the path to success from day one.

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Expert guidance and advice

Rely on experts when creating your own connected customer experience. Reduce time-to-value, transform your front office, and derive maximum value from our solutions – with SAP Customer Experience Services.

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CX Works

Access a complete source of field-tested, SAP-verified expertise and carefully curated content with all the information you need to succeed with SAP Customer Experience solutions.

Newsletter

Subscribe to the SAP Service Cloud newsletter to get the latest news, trends, and release information in your inbox.

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