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Telecommunications

Succeed in a 5G world with new business models, operational efficiencies, and customer engagement.
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digitalisation of telecommunications unlocks a $1.2 trillion opportunity

SAP empowers telecommunications providers to offer game-changing services with low latency and redefine operations by digitalising internal platforms and processes.

Customer Profitability

Drive real-time insights on multi-dimensional granular margin enabled by Big Data.

Products

SAP Net Margin Analysis

Collaborative Planning

Model in the moment and continuously account to exceedgoals with enterprise performance management.

Products

SAP Analytics Cloud

Billing and Revenue Innovation Management

Monetize the next generation network capabilities through high-volume, subscription billing and revenue management.

Products

SAP Customer Experience

SAP Convergent Charging

Enterprise Business Monetization

Enable agile monetization of solution based enterprise business offering with an integrated quote to cash process.

Products

SAP Commerce Cloud

SAP CPQ

Digital Services Monetization

Enable telco to establish successful digital services with an agile billing, entitlement and subscription management solution.

Products

SAP Entitlement Management

SAP Subscription Billing

Supply Planning for Access Equipment

Improve operational planning processes across demand and supply for access equipment like handsets and customer premise equipment.

Products

SAP Integrated Business Planning

Omnichannel Inventory and Order Response

Managing physical inventory across locations to fulfil demand from anywhere.

Products

SAP Customer Activity Repository applications bundle

SAP S/4HANA

Equipment Serialisation and Logistics Networks

Maximise supply chain logistics strategy and comply with regulations with a digital operations network.

Products

SAP Logistics Business Network

Warehouse Management

Improve warehouse management with optimised planning and automated processes

Products

SAP Extended Warehouse Management

SAP S/4HANA

Customer Insights

Capture dynamic insights in real time to enrich profiles and make data-driven decisions with marketing analytics.

Products

SAP Marketing Cloud

Demand Generation and Engagement

React quickly to market opportunities with marketing automation and integrated operations.

Products

SAP Marketing Cloud

Omnichannel Commerce

Transform how to serve modern customers with telco-specific omnichannel commerce solutions.

Products

SAP Commerce Cloud

Omnichannel Customer Service

Deliver an omnichannel customer service experience to exceed customers’ expectations.

Products

SAP Sales Cloud

SAP Marketing Cloud

Retail Store Management

Merge the online and physical shopping experiences, attract consumers, and offer a great experience by leveraging new technologies.

Products

SAP Commerce Cloud

Sales Execution

Automate the salesforce to sell more from anywhere, accelerate the go-to-market, and monetize telco business innovations.

Products

SAP Sales Cloud

Customer Experience Management

Manage your customers' experience across the entire engagement cycle.

Products

SAP Qualtrics Digital CX

Intelligent Connectivity Services

Enable telcos to offer intelligent edge computing beyond connectivityfor latency-sensitive business scenarios.

Products

SAP Analytics Cloud

Field Service Management

Support field service from every angle with optimised workforce scheduling and mobile apps.

Products

SAP Field Service Management

Supply Planning for Network Equipment

Create, maintain and execute equipment supply plans aligned with network expansion plans.

Products

SAP Integrated Business Planning

Environment, Health, and Safety

Reduce environment, health, and safety risks to help ensure safety and business continuity.

Products

SAP S/4HANA

Portfolio and Project Management

Developing new products and services based on value-driven investment decisions.

Products

SAP Innovation Management

SAP S/4HANA

Real Estate

Remove operational barriers across the full real-estate management lifecycle.

Products

SAP Extended Warehouse Management

SAP S/4HANA

Network Asset Management

Manage network assets to cut operating and capital costs and improve utilisation.

Products

SAP S/4HANA

See how customers are succeeding with SAP

Solve your specific telecommunications needs

Optimise experiences with intelligent technologies

Engage customers at every touch point to deliver compelling services and differentiating customer experiences, while protecting privacy and ensuring security.

Optimise experiences with intelligent technologies

Engage customers at every touch point to deliver compelling services and differentiating customer experiences, while protecting privacy and ensuring security.

SAP Road Map for Telecommunications

Explore our telecommunications road map to learn about current industry solutions, planned innovations, and future direction.

Current release highlights

  • Digital twin of network assets that monitor, compute, and predict asset health and energy use
  • Industry-ready models and content to launch customer service chatbots within weeks  
  • Platform-based, multisided models for transparent revenue sharing and dealer management
  • High-performance, multidimensional cost allocation and granular margin analysis

Upcoming innovations

  • Digital collaboration with network equipment and managed service providers for seamless maintenance
  • Improved forecast quality and enhanced inventory optimisation capabilities
  • Integrated end-to-end processes – from lead management to subscription billing
  • Machine learning capabilities that simulate and forecast tariff risks and market trends

Future plans

  • Unite asset data on customer use, operations support, and finance at the network level
  • Interlock customer data across the network, touchpoints, billing, and finance
  • Deliver solutions and context-based business models that enable intelligent monetization

Current release highlights

  • Digital twin of network assets that monitor, compute, and predict asset health and energy use
  • Industry-ready models and content to launch customer service chatbots within weeks  
  • Platform-based, multisided models for transparent revenue sharing and dealer management
  • High-performance, multidimensional cost allocation and granular margin analysis

Upcoming innovations

  • Digital collaboration with network equipment and managed service providers for seamless maintenance
  • Improved forecast quality and enhanced inventory optimisation capabilities
  • Integrated end-to-end processes – from lead management to subscription billing
  • Machine learning capabilities that simulate and forecast tariff risks and market trends

Future plans

  • Unite asset data on customer use, operations support, and finance at the network level
  • Interlock customer data across the network, touchpoints, billing, and finance
  • Deliver solutions and context-based business models that enable intelligent monetization

Industry innovation solutions tailored to your needs

Drive profitability with industry cloud solutions from SAP that help you innovate faster, adopt new business models and efficiently manage your network.​

Telecom Monetization​ Retire Network Assets
Launch and support new business models with a platform purpose-built to support the complexities of the Telecommunications industry.
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SAP S/4HANA for Billing and Revenue Innovation Management

Monetize subscription and usage-based business models with agility with the revenue management and recurring billing capabilities in SAP Billing and Revenue Innovation Management solutions.

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SAP Convergent Mediation by DigitalRoute​

Collect data from multiple streams and sources and provide unified control and visibility of revenue stream processes enterprise-wide.

SAP Cash Application

Focus on developing innovative strategies and growth plans with intelligent receivable matching automation that handles manually intensive financial processes.​

Optimise capital project efficiency for 5G network infrastructure investment.
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SAP S/4HANA Cloud

Learn how you can adopt industry best practices for your telecommunications company by using a proven technology framework. Achieve operational excellence in core financial and engagement management practices and across your company as a whole.

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SAP S/4HANA Cloud for Projects, project collaboration

Simplify the coordination of millions of components with a building information modelling (BIM) collaboration platform.

iTower - Tower in a Box by Infozech Software Private Limited

Better manage project, assets, maintenance management, remote monitoring and energy tracking.

SAP Services and Support

We're working together to continually drive the successful business outcomes and value that matter most to you.

Our services and support portfolio is designed as an end-to-end, holistic experience that can help you transform your organisation, transition to the cloud, and continuously improve your business. Working together to get you there, and drawing on decades of customer experience and guidance, is the fastest way to see the full value of your SAP investment. 

Our services and support portfolio is designed as an end-to-end, holistic experience that can help you transform your organisation, transition to the cloud, and continuously improve your business. Working together to get you there, and drawing on decades of customer experience and guidance, is the fastest way to see the full value of your SAP investment. 

Get the facts

81

%

of telecommunications companies currently have a digital road map in place.

SAP Benchmarking

92

%

of telecommunications executives believe that digital transformation is dramatically affecting customer engagement.

SAP Benchmarking

68

%

of telecommunications companies say that blockchain could have a dramatic effect on the industry.

SAP Benchmarking

81

%

of telecommunications companies currently have a digital road map in place.

SAP Benchmarking

92

%

of telecommunications executives believe that digital transformation is dramatically affecting customer engagement.

SAP Benchmarking

68

%

of telecommunications companies say that blockchain could have a dramatic effect on the industry.

SAP Benchmarking

Communities and Events

Connect with your peers on the digital future of telecommunications

Discuss trends in the telecommunications industry, digital innovations, the future of the industry, and more with peers from around the world.

Connect with your peers on the digital future of telecommunications

Discuss trends in the telecommunications industry, digital innovations, the future of the industry, and more with peers from around the world.

Manage your telecommunications business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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