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Telecommunications

Succeed in a 5G world with new business models, operational efficiencies, and customer engagement by using telecommunications solutions from SAP.

Digitalization of telecommunications unlocks a $1.2 trillion opportunity

The move to 5G is changing business models for nearly every industry. SAP empowers telecommunications providers to offer game-changing services with low latency and redefine operations by digitalizing internal platforms and processes.


Plan, Build, and Operate

  • Asset Operations and Maintenance
  • Field Service Management
  • Intelligent Asset Management
  • Mobile Asset Management
  • Portfolio and Project Management
  • Real Estate Management

Acquiring and Retaining

  • Customer Insights
  • Demand Generation and Engagement
  • Digital Commerce
  • Omnichannel Customer Service
  • Retail Store Management
  • Sales Execution

Fulfilling and Delivering

  • Demand and Supply Planning
  • Omnichannel Inventory and Order Response
  • Track & Trace and Logistics Networks
  • Warehouse Management

Billing and Settling

  • Billing and Revenue Innovation Management
  • Quote to Cash
  • Subscription Management

Analysing and Optimising

  • Margin Assurance
  • Planning and Analysis
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Solve your specific telecommunications needs

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Optimise experiences with intelligent technologies

Engage customers at every touch point to deliver compelling services and differentiating customer experiences, while protecting privacy and ensuring security.

Unlock business value with digital technology

Innovate and establish competitive differentiation by connecting the latest technologies with integrated business solutions to create an intelligent enterprise.

Get the facts

81%

of telecommunications companies currently have a digital road map in place.

SAP Benchmarking

92%

of telecommunications executives believe that digital transformation is dramatically affecting customer engagement.

SAP Benchmarking

68%

of telecommunications companies say that blockchain could have a dramatic effect on the industry.

SAP Benchmarking

SAP Road Map for Telecommunications

Explore our telecommunications road map to learn about current industry solutions, planned innovations, and future direction.


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Current release highlights

  • Digital twin of network assets that monitor, compute, and predict asset health and energy use
  • Industry-ready models and content to launch customer service chatbots within weeks  
  • Platform-based, multisided models for transparent revenue sharing and dealer management
  • High-performance, multidimensional cost allocation and granular margin analysis
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Upcoming innovations

  • Digital collaboration with network equipment and managed service providers for seamless maintenance
  • Improved forecast quality and enhanced inventory optimisation capabilities
  • Integrated end-to-end processes – from lead management to subscription billing
  • Machine learning capabilities that simulate and forecast tariff risks and market trends
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Future plans

  • Unite asset data on customer use, operations support, and finance at the network level
  • Interlock customer data across the network, touchpoints, billing, and finance
  • Deliver solutions and context-based business models that enable intelligent monetization

Find telecommunications software tailored to your needs

Transform from a communications service provider into a digital service provider with cloud services, telecom analytics, and mobile commerce solutions.
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SAP S/4HANA

SAP S/4HANA

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SAP S/4HANA Cloud

Become an intelligent enterprise by using our real-time enterprise resource management suite to connect people, business networks, and Big Data and ultimately realise deeper insights deployed in the cloud.

SAP S/4HANA Cloud

Jump-start your transition to an intelligent enterprise

Accelerate implementation time, reduce risks, and get ready for your digital journey with SAP Model Company services.


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Building representing SAP Model Company

SAP Model Company services

Become a digital leader with prepackaged, ready to use services that deliver predefined end-to-end business processes, test cases, configuration guidelines, and project accelerators for your industry. 

What are analysts and experts saying about SAP?

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SAP allows telcos to take a closer look at business value

While new business models and customer expectations are changing the telecommunications industry, the markers for success are remaining unchanged. SAP is providing the solutions to move from revenue assurance to margin assurance. 

See how customers are succeeding with SAP

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Faster digital transformation with SAP S/4HANA

Discover how NTT is facing a changing industry by adapting its business model with new solutions and technologies. 

Building an intelligent solution with SAP Leonardo

See how Proximus uses intelligent technologies to improve supply efficiency, keeping customers connected to what matters to them.

300% increase in quote output

Learn how Verizon Connect worked with SAP to increase accuracy and consistency of quotes.

Exceed expectations with the latest IT innovations

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Create a better network with mobile solutions

As a CSP, your primary concern is to offer uninterrupted service at the best possible quality. Learn why 75% of telecommunications companies are using mobile solutions.

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Capture immense growth with an IoT-enabled digital strategy

According to IDC, there is $5.2 trillion in IoT-related opportunities for services companies. Is your business ready to seize them? Watch the video, and then download the IDC whitepaper for more information.

Get the latest news and trends from experts

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michael.smith5
Michael Smith
Product Owner, SAP Live Link 365
SAP

Connecting functionalities with new APIs

Learn how mobile network operator Netmore Group succeeds with innovative messaging APIs that meet the changing needs of modern customers.

William.dudley
William Dudley
Group Director, SAP Digital Interconnect
SAP

Safeguarding business with sender ID validation

Find out how businesses are effectively communicating with customers by using technology to prevent robocallers from sending spam messages.

Melissa Burns
Technology Journalist

Reaching the right audience across digital channels

Discover channels, technologies, and techniques that can help you market your business and achieve a competitive edge for success in the digital age.

Communities and Events

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Telcos connect on The Digital Future

Discuss trends in the telecommunications industry, digital innovations, the future of the industry, and more with peers from around the world.

Manage your telecommunications business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.
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Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Cloud and Data Platforms

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Internet of Things (IoT)

Deploy high-velocity, intelligent edge IoT applications using business and technology services.

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