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Export Control and Sanctions Compliance

Troubleshooting Process for IP Addresses Not Assigned to a Specific Country

For legal reasons, SAP is blocking download requests from IP addresses which are not assigned to a specific country.

In case your download request is blocked, please perform the following steps:

1. Report an incident using component XX-SER-SWFL-EIP

2. Insert “IP approval request” in the description line

3. Add error message details (Incident ID, IP address, S-user) in the description part

4. Answer the question: Is the used IP address permanently assigned to your company? YES / NO

5. Confirm that this IP address is not used to access SAP software (including patches, fixes, updates and new versions of software), documentation, services and / or materials from a restricted destination.

Restricted destinations are:

  • Crimea Region / Sevastopol
  • the so-called Donetsk People’s Republic (DNR) / Luhansk People’s Republic (LNR)
  • Cuba
  • Iran
  • North Korea
  • Syria

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