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SAP Cloud Application Services

Run your SAP solutions with SAP Cloud Application Services, enabling your team to focus on meaningful innovation.

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What is SAP Cloud Application Services?

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In this video, explore how SAP Cloud Application Services empowers businesses to optimize their cloud operations through comprehensive management and support. We highlight the benefits of 24/7 operational assistance, ensuring your company can focus on strategic growth while SAP handles the technical intricacies. Trusted by over 950 customers in more than 60 countries, SAP provides global delivery and local language support.Learn about key areas of cloud application management, including data security, business processes, and testing, all designed to enhance efficiency and facilitate quick adoption of innovations. With a commitment to security and compliance, SAP Cloud Application Services adheres to Clean Core Principles, offering a flexible and scalable infrastructure for continuous innovation.Join us in discovering how SAP's expertise can help you unlock the full potential of your cloud solutions, driving transformative results for your business.

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https://www.sap.com/videos/what-is-cas-cloud-application-services-1188773?type=video&doi=SAP1188773

Learn how SAP Cloud Application Services support business growth by managing your cloud operations with 24/7 global coverage and technical expertise.

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Read our solution brief for SAP Cloud ERP Private

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Read our solution brief for SAP SuccessFactors

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Overview
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Simplifying end-to-end management of SAP cloud solutions

Get expert cloud application management with fixed outcomes at a fixed price—liberating your team to focus on business transformation.

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Visual of the SAP Cloud Application Services packages

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Transform your application management

SAP Cloud Application Services help manage your SAP cloud landscape end-to-end so your team can focus on core business and transformation with:

  • Expert-led daily operations and application optimization
  • Predictable pricing with clearly defined outcomes
  • Tailored coverage aligned to your SAP solutions and goals
  • Combined SAP expertise with your team's needs

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Help your SAP application landscape run better

Certified SAP experts can help ensure smooth operations through monitoring, fast response, and proactive issue prevention.

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3 employees analyze the benefits of cloud applications services jointly on a data screen in the office.

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Expert application management

SAP Cloud Application Services support your SAP solution operations end to end, using:

  • Continuous optimization
  • AI and SAP Joule integration
  • Managed releases and upgrades

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Solutions
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See how customers succeed with SAP Cloud Application Services

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Customer stories
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Get the latest news from experts about SAP Cloud Application Services

SMA Solar relies on SAP Cloud Application Services for greater independence in energy supply.
Thomas Jenewein
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Read the article
Thomas Jenewein
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SAP Cloud Application Services: The Hidden Engine Behind Trusted Cloud Operations
Stefan Krampen
Lead architect of SAP Cloud Application Services
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Read the article
Stefan Krampen
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Frequently asked questions

What are SAP Cloud Application Services?
SAP Cloud Application Services are SAP’s application management offerings, delivered as service subscriptions designed for SAP private, public, and hybrid cloud contracts. These services run your entire solution landscape with practical, proactive support to help facilitate smooth daily operations.
What kind of support and expertise can customers expect from SAP Cloud Application Services?

Customers can expect application management support that includes:

  • An application service manager as the primary point of contact, working closely with customers.
  • A service desk that processes all requests and ensures they are handled within the agreed service times.
  • A service delivery team that handles incident resolution, problems, change requests, service requests, and activity monitoring.
  • 24/7 support from the service desk and the delivery team, depending on contract terms.
What are the benefits of SAP Cloud Application Services?
SAP Cloud Application Services help ensure smooth operation of your SAP private, public, and hybrid cloud solutions. Customers benefit from SAP’s expertise and experience in running digital business in real time and can adopt cloud solutions more quickly and efficiently, increasing customer satisfaction.
How can SAP Cloud Application Services increase profitability?
Using SAP Cloud Application Services can increase profitability by improving user experience, delivering clearly defined services at fixed annual prices, customizing SAP solution management to your specific requirements, and handling technical and functional services end to end. The services are available globally and can be adapted to meet regional, language, sovereignty, and industry requirements.
Who should use SAP Cloud Application Services?
SAP Cloud Application Services are designed for businesses running SAP solutions in private, public, or hybrid clouds that want to strengthen their application management capabilities, improve operational efficiency, and redirect existing personnel to more strategic priorities—including analyzing and adopting SAP innovations.
How does SAP ensure data security and compliance in SAP Cloud Application Services?
SAP Cloud Application Services are delivered by certified experts who follow global security frameworks. The offerings are designed to meet regional and industry-specific compliance requirements, including GDPR, GxP, and EU access, and support audit readiness and data protection best practices.
Which SAP cloud solutions are eligible for SAP Cloud Application Services?
SAP Cloud Application Services support most application areas within SAP Business Suite, along with SAP Business Technology Platform, SAP Business Data Cloud, SAP SuccessFactors, and SAP Customer Experience. These services also support SAP Business AI, including Joule. Solutions deployed on hyperscaler-hosted and SAP-managed infrastructures are supported globally.
How do SAP Cloud Application Services work with success plans?

Success plans and SAP Cloud Application Services are designed to complement each other across your cloud journey. Success plans provide advisory and activation services, including strategic guidance, defined objectives, and enablement. SAP Cloud Application Services focus on operations, delivering day-to-day application management and continuous optimization.

Together, they create a comprehensive framework: Success plans help you plan and activate your SAP strategy, while SAP Cloud Application Services help ensure your solutions run smoothly in production, aligning strategic goals with operational excellence.

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