INTRODUCTION

The SAP Sapphire 2026 Innovation News Guide highlights product innovation that advances SAP’s vision of the Autonomous Enterprise. In this new world, AI assistants and agents work together with humans to meet the demands of global business. These tools will provide tailored, role-specific support for business workflows – and are available in public or private cloud ERP.

The Autonomous Enterprise consists of Joule Work, the SAP Autonomous Suite and the SAP Business AI Platform, and includes industry scenarios that combine AI innovation with the deep process and sector expertise for which SAP is renowned. To enable this, SAP is investing in AI-assisted business transformation with migration and modernisation assistants that help customers move to the cloud more efficiently. The guide below covers innovation news across these areas, as well as support and learning resources.

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1. JOULE

1.1 Joule Work

Joule Work Introduces Dynamic Workspace Designed to Interpret User Intent

Joule Work redefines how people interact with and carry out end-to-end business processes. As the user engagement component of the Joule solution, it moves the user experience beyond fragmented, transactional interfaces towards a unified, intelligent way of working across SAP and non-SAP systems. Its dynamic workspace adapts to the intent of users, helping them focus on outcomes instead of spending time finding information. And, because it can delegate execution to AI, users will no longer need to manually coordinate work across multiple application interfaces.

Joule Work will allow users to express in natural language what they wish to accomplish, triggering Joule Assistants to coordinate teams of Joule Agents that will surface the right insights and automate routine work across business domains and systems to achieve the goal. This occurs in intent-driven, adaptive workspaces built in real time that keep teams focused on making decisions and achieving impact. Joule Work can help reduce manual handovers, shorten cycle times and enable teams to turn decisions into actions more quickly.

A key function of Joule Work is to connect users with Joule Assistants, which are like intelligent teammates organised by function. These assistants use context to intuit people’s intent and act by coordinating the appropriate Joule Agents across the business. Joule Assistants have a thorough understanding of organisations and can automate complex tasks within and across functions — enabling employees to focus on more strategic work. This follows through on the vision of assistants announced at the SAP Connect event. Further details on specific Joule Assistants can be found within each business domain.

Multiple Ways to Access and Engage with Joule Work

Joule Work is a cloud-based web client complemented by mobile and desktop apps. The web client helps users complete tasks that require interactions with cloud-based business applications. The desktop app will run locally, allowing Joule to use local desktop files and applications. It can also help users delegate daily tasks on their machine, such as analysing data and documents, researching topics from files and email, and drafting documents from source data. The mobile app is an evolution of the SAP Mobile Start app and enables people to continue managing complex business workflows while on the move.

Joule Work is now available to customers in the SAP Early Adopter Care programme. The SAP Early Adopter Care programme for the Joule Work desktop app is planned for Q2 2026; general availability for both is planned for H2 2026. The Joule Work mobile app is now generally available.

Intelligent Voice in Joule with LiveKit Partnership

A new partnership with LiveKit delivers intelligent voice for Joule, extending the experience beyond the keyboard and into environments where work takes place. This partnership helps advance SAP's vision for the Autonomous Enterprise. With LiveKit, SAP customers can use real-time voice capabilities in Joule and access reliable, always-on conversational AI. This brings voice AI to a full range of roles, devices and environments, making Joule accessible to employees whose work takes place away from a keyboard.

LiveKit voice integration in the Joule Work mobile app is now available through the SAP Early Adopter Care programme; general availability is planned for H2 2026.

Advancing Interoperability

Joule Work is interoperable, can operate in heterogeneous enterprise landscapes and can act as a single interface across SAP and non-SAP environments. From Joule Work, customers can access the Joule Studio solution to build custom agents that use Model Context Protocol (MCP) and Agent2Agent (A2A) protocol to draw on tools and third-party agents. Bi-directional A2A capabilities in Joule will be enhanced to enable third-party agents to securely call on Joule Agents and act within enterprise processes.

General availability for Joule Work and Joule A2A capabilities is planned for Q4 2026.

2. AUTONOMOUS SUITE

2.1 Financial Management

Joule Assistants Drive Autonomous Finance

Autonomous Finance, a pillar of the Autonomous Enterprise, will combine Joule Assistants and Joule Agents to give chief financial officers (CFOs) more insight, control and support. Agents can sense changes in real time; reason across revenue, risk and working capital; and act through guided, explainable decisions embedded in everyday processes. This helps drive more autonomous and continuously optimised core functions across the finance landscape.

Joule Assistants can proactively coordinate multiple agents to support key finance processes. These assistants include:

• Financial Closing Assistant: coordinates multiple agents to orchestrate the full close lifecycle across posting, accruals, journal validation, error resolution and intercompany reconciliation. It uses agents to identify bottlenecks, automate postings and reconciliations, accelerate accruals, and resolve discrepancies in real time with accuracy and auditability. This can reduce close cycle time, help ensure timely reporting, and reduce last-minute surprises.

• Financial Planning Assistant: extends planning and scenario analysis by monitoring internal and external data signals, which are used to understand business impact and model scenarios and constraints. It recommends actions and reflects approved decisions in operational processes, supported by governance and explainability.

• Billing Assistant: protects revenue and reduces disputes by detecting billing inconsistencies early, validating data before invoice creation and recommending corrective actions.

• Governance Assistant: supports CFOs, compliance leaders and internal auditors by tracking regulatory changes, coordinating controls, monitoring risk and automating testing and exception management. It can also prepare audit-ready sustainability reporting scopes aligned to mandates such as the EU Corporate Sustainability Reporting Directive (CSRD), helping organisations stay ahead of new reporting requirements.

• Tax and Compliance Assistant: helps maintain continuous tax and e‑invoicing compliance by monitoring legal changes, simplifying configuration and resolving submission errors and anomalies before they create exposure.

• Accounts Receivable Assistant: analyses customer accounts to predict churn, prioritise collections, prepare dunning steps and outreach, and streamline dispute workflows. Results include improved customer retention, quicker collections and a more predictable cash position.

• Cash and Treasury Assistant: combines real-time visibility into cash positions with automated liquidity allocation and predictive forecasting to enable smarter funding decisions and optimal cash utilisation. With enhanced control over intercompany funding and risk insights, the assistant will help prevent over-hedging and strengthen financial resilience.

With SAP Business AI Platform as the foundation, these Autonomous Finance assistants align with customer policies to deliver stricter governance and control while accelerating routine work.

General availability for the Financial Closing Assistant, Billing Assistant, Tax and Compliance Assistant, and Accounts Receivable Assistant is planned for Q2 2026. Availability of the SAP Early Adopter Care programme for the Cash and Treasury Assistant is planned for Q2 2026. General availability for the Financial Planning Assistant is planned for Q3 2026. General availability for the Governance Assistant is planned for Q4 2026.

New SAP Enterprise Planning Solution Embeds Joule Agents

A new planning solution, SAP Enterprise Planning, will embed Joule Agents to help connect strategy to operations in real time. Agents will use governed data to help organisations detect market shifts, assess impact and execute plans.

Built using SAP Business Data Cloud solution data products and the SAP Analytics Cloud solution, SAP Enterprise Planning embeds Joule Agents directly into planning activities. Agents can interpret internal and external data signals, model their impact on KPIs, simulate scenarios, recommend actions and orchestrate planning workflows with built-in governance and explainability. SAP Enterprise Planning can also support planning for other business areas, such as the new workforce planning capability for SAP SuccessFactors solutions.

The solution shifts planning from a single point in time to continuous workflows. When decisions are made, Joule Agents can update plans to support downstream execution, better connecting planning and execution.

General availability is planned for Q3 2026.

AI Innovation Across the Finance Portfolio

AI innovation will be added across the SAP finance portfolio, including revenue, sustainability, risk, accounting, treasury and project management solutions. The new capabilities will help simplify complex financial processes within an ever-changing regulatory environment.

AI for Revenue Management and Margin Performance

New revenue management portfolio capabilities will help companies design, sell and profitably manage product, service or subscription models. In addition to the Billing Assistant, an agent for claims processing can automate rebate management across sales channels and manage unstructured claims, helping to reduce costs and increase settlement rates. New AI features will help improve margin insights by highlighting anomalies and settlement risks, allowing commercial and finance teams to intervene when profitability is at risk.

General availability is planned for Q3 2026.

Risk, Tax and Compliance Innovation

New compliance capabilities expand coverage and reduce the effort required to keep pace with regulatory changes:

• SAP Regulatory Insights service for SAP governance, risk, and compliance solutions: helps ensure compliance requirements are met by automatically surfacing risk and control changes in legal texts, recommending best practice procedures or policies, and suggesting updates to existing control framework.
• SAP Direct Tax Management application: supports tax accounting and planning with agentic AI for operational transfer pricing and tax accounting standards such as OECD BEPS Pillar 2 and IFRS IAS 12. This will help reduce regulatory risk while supporting more accurate tax impact forecasting.

General availability for both new capabilities is planned for Q3 2026.

New Capabilities for Accounting and Revenue Recognition

Enhanced revenue recognition capabilities for professional services and software business models will automate compliance and monitor performance obligations. In addition, AI-assisted adjustments will support more accurate and timely revenue reporting under complex contract structures.

General availability is planned for Q4 2026.

New Features Provide for Better Treasury and Cash Position Oversight

A new central payment repository within the SAP Cloud ERP applications will help unify payment processing across financial entities, giving treasury teams a single view and tighter control of outgoing cash.

General availability is planned for Q2 2026.

Additionally, SAP Taulia solutions will include new AI capabilities to help finance teams manage working capital more strategically:

• Intelligent term negotiations: uses internal and external data to show which suppliers are most likely to accept early payments, aligning payment decisions with cost optimisation goals.
• Extended flow with payables: balances strategic payment deferrals with third-party funding for immediate supplier payments, helping teams meet liquidity targets while ensuring suppliers are paid promptly.

General availability for the new SAP Taulia AI capabilities is planned for Q3 2026.

Sustainability Integrated into Financial Workflows

Joule Agents for sustainability will help finance leaders gain insight into carbon and regulatory exposure, support smarter capital allocations and reduce compliance efforts:

• Sustainability Regulatory Readiness Agent within the SAP Sustainability Control Tower solution: helps turn existing materiality assessments into a clear reporting scope for regulations such as the EU CSRD. Rather than manually translating assessments into hundreds of required disclosures, the agent can map material topics to specific regulatory requirements, link them to the underlying SAP data and propose bespoke metrics to close coverage gaps. This can provide finance and sustainability teams with a faster, more reliable foundation for audit-ready environmental impact, social responsibility, and corporate governance (ESG) reporting, with reduced compliance risk.
• Joule Agent for the SAP Sustainability Footprint Management solution: can pinpoint the emissions, energy usage and waste across Scope 1, 2 and 3 sources. It will help teams run simulations comparing reduction strategies against current performance. The agent can generate reports, trigger supplier requests and create initiatives to support decarbonisation projects and ESG goals — helping meet sustainability and financial targets.

General availability for both agents is planned for Q4 2026.

AI for Improved Project Management and Service Delivery

AI features will help improve project management with conversational support for timesheets, project changes and invoicing. Additionally, a Joule Agent for project setup will help managers more easily allocate resources and quickly initiate new projects using data from past engagements.

General availability is planned for Q3 2026.

2.2 Expenditure Management

Joule Assistants Enable Autonomous Spending Across the Spend Lifecycle

Autonomous Spend, a core pillar of the Autonomous Enterprise, will bring intelligence, visibility and automation across the entire spend lifecycle. This includes new Joule Assistants that act as virtual teammates to help procurement and finance leaders deliver savings, manage risk and sustainability, reconfigure supply chains and bridge talent and skills gaps — providing proactive guidance and supporting compliance efforts through automatic policies, audit rules and approvals.

New assistants will support a range of procurement and expenditure management scenarios, including:

• Smarter category and sourcing strategies: The Category Management Assistant will analyse spending patterns, provide market intelligence and develop category strategies to help procurement leaders make more precise decisions about where and how they purchase. Once products go to market, the Sourcing Assistant can help manage the entire sourcing lifecycle from creating RFPs and evaluating bids to recommending negotiation strategies.
• Proactive supplier oversight: The Supplier Management Assistant will provide comprehensive supplier oversight from intelligent classification to multidimensional risk monitoring, helping procurement teams proactively manage their supply base. Combined with the Contract Assistant that streamlines contract drafting, identifies renewal optimisation opportunities and more, organisations can gain end-to-end visibility from supplier selection through contract execution.
• Simplified purchasing for every buyer: The Requisition Assistant can simplify purchasing by guiding users to the correct purchasing channel, auto-filling fields and suggesting alternative items and suppliers to keep spending compliant. To maximise volume discounts and improve margins, companies can use advanced requisition aggregation, clustering algorithms and trade-off analyses. The Buying Assistant helps professional buyers identify spend leakage, recommend optimal suppliers and automate order consolidation for greater savings. It can also streamline catalogue quality management, enrichment and normalisation — including generating short names for catalogue items.
• Streamlined operations from receipt through to payment: The Receiving Assistant can streamline and enhance the goods and services receipt experience by automatically creating goods receipts and service entry sheets, guiding users through quality tracking and returns processes, and sending periodic reminders about upcoming tasks. Once goods are received, the Invoicing Assistant can take on the heavy lifting of accounts payable, helping finance teams close more quickly with fewer errors.
• Greater control over services expenditure: The Services Procurement Assistant manages the full statement of work (SOW) lifecycle, from creation through compliance tracking, giving organisations control over their external services expenditure.
• Effortless travel and expense management: The Travel Assistant can make business travel planning easier by providing pre-spend trip estimates, streamlining approvals and suggesting cost-effective meeting locations. It will also offer personalised travel bookings with built-in compliance guidance. Once a journey is complete, the Expense Management Assistant will automate expense reporting — capturing details, identifying errors and supporting compliance efforts.

General availability for the Sourcing Assistant, Procurement Contract Assistant, Invoicing Assistant, Travel Assistant and Expense Management Assistant is planned for June 2026.

General availability for the Category Management Assistant, Supplier Management Assistant, Requisition Assistant, Buying Assistant, Receiving Assistant and Services Procurement Assistant is planned for September 2026.

Updates to SAP Ariba Across Buying and Contracts Solutions

SAP Ariba Buying and SAP Ariba Contracts solutions have been enhanced with agentic AI capabilities and new features. Both solutions are part of next-gen SAP Ariba, an advanced, AI-native source-to-pay suite built on SAP Business AI Platform.

AI Features and New Capabilities in SAP Ariba Buying

Next-generation SAP Ariba Buying now includes Joule Agents for purchasing and policy management, replacing fragmented workflows with a unified and intuitive persona-driven buying experience. Native integration with SAP’s source-to-pay suite helps ensure purchasing decisions flow across the entire procurement landscape.

Enhancements include:

• Agentic AI-led buying orchestration: guides users through purchasing decisions, proactively enforcing policies and surfacing compliant, contract-linked options.
• An enhanced catalogue experience: simplifies navigation and streamlines the catalogue activation cycle (including uploading, validating and publishing) with improved configurability, version comparison and visibility controls.
• End-to-end document traceability: connects purchase requisitions, purchase orders, goods received notes and service entry sheets with enhanced navigation. Built-in approvals, accounting, comments, basic tax and budget controls keep transactions compliant and audit-ready throughout.
• Deeper integration with SAP ERP solutions: adds value to existing ERP investments and unifies workflows across systems.

These enhancements are generally available now.

New Capabilities and AI Features in SAP Ariba Contracts

Next-generation SAP Ariba Contracts now unifies contract creation, approvals and compliance tracking into one workspace, replacing the patchwork of tools teams once switched between. Native integration with SAP’s source-to-pay suite feeds approved terms and supplier information directly into downstream processes such as purchase orders.

New features include:

• AI-assisted contract creation: New Joule Agents enable teams to draft contracts using natural language prompts.
• Unified view of status tracking, documents, approvals and collaboration: allows contract details such as pricing, terms and key dates to be entered once and remain consistent throughout. Built-in search makes it easier to find contract status, owners, suppliers and key dates without checking multiple systems.

General availability for AI-assisted contract creation is planned for June 2026. Unified contract management is now generally available.

SAP Ariba Introduces Intake Management Joule Agent, Supplier Evaluation Capabilities

A new Joule Agent in the SAP Ariba Intake Management solution will automatically capture and route procurement requests. This agent connects to existing procurement systems, reducing integration overheads and enabling orchestration across SAP and non-SAP systems.

In addition, the SAP Ariba Supplier Lifecycle and Performance solution extends supplier evaluation capabilities with a more comprehensive supplier framework for procurement decision-making. Procurement teams can customise evaluation criteria and segment supplier performance data by geography, business unit or category — making it easier to compare suppliers and identify underperformers. Evaluation insights feed directly into Supplier 360-degree profiles, connecting performance data with strategic sourcing and procurement decisions.

General availability for agentic intake management capabilities is planned for June 2026. Supplier evaluation capabilities are now generally available.

SAP Fieldglass Introduces AI for Smarter SOWs and Industry-Specific Services Procurement

The SAP Fieldglass portfolio now uses AI to accelerate statement of work (SOW) role definitions and extend workforce management for asset-intensive industries. WalkMe solutions are also now integrated into SAP Fieldglass, helping to improve user experience and accelerate adoption of SAP Fieldglass solutions.

AI Helps Streamline Services Procurement

Previously, hiring managers had to manually define worker skills in an SOW document, which was often slow, inconsistent and could lead to project delays. New AI features in SAP Fieldglass can automatically recommend relevant worker roles based on the SOW title, description and historical SOW-buyer data. Users can review and select these AI-generated suggestions, helping to speed up role definition and reduce manual setup during SOW creation. Every decision is automatically logged for audit and compliance, helping to ensure that roles conform to organisational policies.

This capability is now generally available.

SAP Fieldglass Services Procurement Capabilities for Asset-Intensive Industries

In asset-intensive industries such as oil, gas, mining, utilities and chemicals, contractors can make up 40% of the workforce. Yet, most organisations manage these workers through manual processes and disconnected systems, risking expired certifications, overpayments and poor visibility into work billed versus work completed.

New capabilities in the SAP Fieldglass Services Procurement application can close these gaps by connecting the external workforce to project operations, covering the full cycle from crew mobilisation through to payment.

These capabilities include:

• Gate-pass time recording: Contractor badge swipes are converted into working hours. Hours are allocated to work orders, replacing manual reconciliation of gate logs against billable hours.
• Worker mobilisation and safety: Right-to-work, safety certifications and site inductions are validated before access is granted, and hours are tracked for fatigue and exposure reporting.
• Equipment tracking: Custody controls from field to ledger reduce misallocated parts and incorrect invoicing.
• Invoicing: Service entry sheets are generated from confirmed hours and invoice processing is seamless.

General availability for gate-pass time capture is planned for June 2026; all other capabilities are generally available now.

WalkMe Solution Integration with SAP Fieldglass Helps Improve User Adoption

The WalkMe Premium solution for SAP Ariba and SAP Fieldglass solutions can help accelerate adoption by guiding users through tasks such as creating and revising SOWs or approving timesheets. This step-by-step guidance is especially valuable during system updates, process changes or new feature rollouts.

This is now generally available.

2.3 Human Capital Management

Autonomous HCM Comes to Life with New Joule Assistants

Autonomous HCM is a core pillar of the Autonomous Enterprise, which brings intelligence, automation and optimisation across the entire employee lifecycle.

To bring Autonomous HCM to life, SAP announced new Joule Assistants that will orchestrate dozens of agents to help execute end-to-end HR processes with greater precision and surface meaningful insights. These assistants are the primary interface with Joule Agents that can sense changes and automatically coordinate the right actions across HR processes. The new assistants will help transform HCM and HR into a strategic growth engine.

New assistants support a range of HR scenarios, including:

• Automated, accurate payroll: The Payroll Assistant coordinates multiple agents to prepare payroll runs, identify issues early and guide administrators to swift resolutions — ultimately helping ensure employees are paid accurately and on time. It works autonomously alongside the Core HR Assistant and Time Assistant, among others, to help organisations manage employee data, track time and attendance, and pay employees — all with greater accuracy and less manual work.
• Smarter talent acquisition: The Recruiting Assistant uses HCM agents to help strengthen the entire recruitment process. It keeps the process moving, from CV matching to interview coordination, providing real-time guidance for recruiters and hiring managers. Once a candidate accepts, the Onboarding Assistant helps ensure a smooth transition for new employees. These new Joule Assistants connect talent acquisition processes between SmartRecruiters solutions for SAP, SAP SuccessFactors, and the broader SAP SuccessFactors HCM suite.
• Enhanced HR service: Aimed at HR administrators, the HR Service Assistant organises the appropriate agents to help resolve common HR queries instantly, directing employees to the correct next step. This helps reduce service centre volume and improves the employee experience.

General availability for the following Joule Assistants is planned for June 2026: Core HR Assistant, Payroll Assistant, Time Assistant, HR Service Assistant, Compensation Assistant, Recruiting Assistant, Onboarding Assistant, Learning Assistant, Performance and Goals Assistant, Career and Talent Development Assistant, Skills Assistant, HR System Assistant and HR Knowledge Assistant.

AI‑Enabled Workforce Planning

With AI reshaping how organisations operate, skills-informed workforce planning has become a board-level priority. SAP’s new AI-enabled workforce planning capability provides HR, finance and business leaders with a dynamic, data-driven way to plan, simulate and optimise their workforce in response to evolving business priorities and market conditions.

Part of the new SAP Enterprise Planning solution, workforce planning will use curated SAP SuccessFactors data products (built with SAP Business Data Cloud) as well as SAP Analytics Cloud for planning. It will also have direct access to  SAP Cloud ERP, SAP Fieldglass and SAP SuccessFactors. This will enable organisations to plan across employees and contingent labour, supporting better decisions about how skills are built, acquired or deployed.

A new agentic AI planning experience will operate across the entire planning lifecycle to detect changes in external signals, reason about the impact of those signals, and then recommend actions. Planning agents help leaders create plans and scenarios grounded in business and financial objectives, while monitoring agents can continuously track critical signals such as headcount gaps, cost variances, recruitment progress and skill shortages. Recommendation agents then provide actionable guidance, proposing whether to hire, reskill, redeploy or adjust the workforce mix, helping leaders evaluate options and act with greater confidence. Tightly coupled planning and execution systems combine AI insights with human judgement to support agile, well-informed workforce planning.

SAP takes this a step further with skills-based planning, which allows organisations to plan around existing capabilities and identify where roles and skills gaps exist and how to address them. Leaders can act with greater clarity on what the business requires, understanding where capability gaps exist and when it makes sense to develop skills internally or recruit from the market.

The result is workforce planning that is continuously informed by current conditions rather than constrained by static cycles. Disconnected spreadsheets are replaced with integrated, data-driven plans that evolve as business priorities, market conditions and workforce needs change, helping leaders move from complexity to clarity in workforce decision-making.

General availability is planned for November 2026.

Joule Assistant for Upskilling Helps Solve the Skills Gap

A new Workforce Upskilling Assistant will enable organisations to build the skills they need to stay competitive, particularly in fast-evolving areas such as AI. By orchestrating multiple new Joule Agents, the assistant will help organisations upskill more quickly and in alignment with business priorities.

The assistant is available within the Joule Work engagement layer and delivers content to employees in the channels and tools they use regularly. It works outside traditional learning management systems or e-learning platforms that require logins and scheduled sessions. The assistant creates a personalised learning path based on workforce data from SAP and third-party solutions — including skills profiles, sales performance, organisational hierarchies, contingent labour contracts and financial metrics. It then synthesises uploaded content into intelligent, bite-sized learning moments delivered via Joule, Microsoft Teams, Slack, SMS, mobile push, Google Chrome or email.

The new Joule Assistant and agents can enable content creation and generation, adaptive microlearning, scheduling, delivery and reinforcement learning. This can help HR learning professionals quickly convert courses into microlearning, launch AI-driven simulations and deliver content to the right worker at the right time. HR, learning teams and business leaders can scale training more efficiently across distributed workforces, repurpose content across the talent lifecycle and prepare employees as business needs evolve.

General availability is planned for November 2026.

AI in Organisational Modelling Enables Smarter Workforce Decisions

A new AI-enabled organisational modelling capability for the SAP SuccessFactors Employee Central solution can help HR and business leaders rapidly design organisational changes with greater clarity, accuracy and alignment. It provides a straightforward way to explore scenarios, understand impact and move from planning to decision-making faster and more confidently.

Designed for leaders navigating operational change, organisational modelling for SAP SuccessFactors helps companies respond more quickly to shifting business needs, maintain data accuracy and reduce disruption during transformation. It helps replace slow, manual and disconnected planning methods with an agile modelling experience built into the flow of HR work. Leaders can more easily initiate organisational projects and simulate changes using drag-and-drop features or take advantage of agentic AI capabilities that suggest organisational scenarios based on defined criteria. For example, a marketing executive could simulate multiple organisational setup scenarios and visualise their potential impact. The new capability will help make staff planning and changes more predictable and easier to manage.

General availability is planned for November 2026.

2.4 Customer Experience

New Joule Assistants Support Autonomous CX

Autonomous CX, a core pillar of the Autonomous Enterprise, will include Joule Assistants and Joule Agents to help organisations better coordinate activities across the customer lifecycle, from the first point of engagement through post-sales activities. These innovations advance SAP’s Autonomous Enterprise vision, in which people manage the strategic direction of work whilst assistants coordinate specialised agents to execute routine work across apps, data and workflows.

The Joule Assistants, accessed through Joule Work (SAP’s AI engagement layer), will help orchestrate multi-step CX workflows that use data from SAP and third-party systems. This will enable customer-facing teams to gain insight and take action within a single, governed flow, rather than coordinating across disconnected systems.

The Joule Assistants listed below cover key customer operations scenarios.

Marketing and Engagement

Assistants will help marketing teams identify priority audience segments, design and activate campaigns based on operational data, and create and adapt content at scale across channels and performance indicators. The Campaign Assistant uses audience intelligence to recommend targeting strategies, while the Content Assistant generates and personalises content by audience, channel and performance signal.

This builds on SAP’s April 2026 Google Cloud Next announcement, where integration across SAP Engagement Cloud, SAP CX, Joule and Gemini Enterprise enables secure, cross-platform agents to drive complex marketing strategies.

Unified Commerce

New assistants will help commerce teams anticipate stock requirements, capture demand across channels, convert intention into purchase, fulfil orders efficiently, reward loyal customers and improve future planning. The Merchandising Assistant will assess product performance and enhance assortments based on demand signals, while the Shopping Assistant offers purchasing guidance and buy-for-me capabilities. Fulfilment risk can be anticipated by the Order Lifecycle Assistant, which monitors and optimises sourcing decisions before issues escalate.

SAP Commerce is partnering with Google to extend these capabilities across AI-led commerce environments. This includes multimodal capabilities from Gemini models and an agentic platform to help enable rapid delivery of modern, composable storefronts that remain connected to SAP’s operational systems. Additionally, integration with Google Merchant Center helps optimise product feeds. SAP also endorses the Universal Commerce Protocol (UCP), which brings intelligent product discovery and a consistent experience across search and agent-driven channels.

Sales and Revenue

Revenue teams will be able to use Joule Assistants to coordinate demand generation, accelerate lead qualification and routing, manage pipeline and seller communications, and guide quoting and pricing through to close. The Deal Qualification Assistant will help accelerate lead-to-pipeline conversion through qualification, routing and conversion. Sellers can ask the Sales Assistant to help manage pipeline and communications, while the Deal Closing Assistant can automate quotations and pricing and facilitate orders through to closing.

Service

Service teams will be able to help customers resolve issues independently, accelerate case resolution with full contextual grounding, and address billing and subscription enquiries. Drawing on order history, service entitlements and financial records, the Self-Service Assistant will help customers resolve issues independently and prepare cases for escalation when required. Service teams can engage the Case Management Assistant to help analyse context and accelerate resolution. They can also ask this assistant to coordinate case preparation and workflows across service organisations. To improve service performance, the Service Management Assistant will track sentiment and provide additional insight.

Parloa Partnership Update

Parloa and SAP are deepening their partnership to embed Parloa’s AI agents within the SAP Service Cloud solution, giving businesses a smarter, more connected way to manage customer interactions. Unlike traditional AI tools that treat each customer touchpoint in isolation, the integration connects conversations to live business data and service workflows, supporting end-to-end resolution within one continuous thread.

This can lead to a significant change in how businesses manage customer service. Teams can move beyond reactive, one-off responses and instead link conversations directly to operational processes, reducing friction and accelerating resolution times. The partnership demonstrates that enterprise AI is shifting from stand-alone tools to embedded solutions that operate where business data resides.

Parloa is now available on the SAP Store.

General availability for the following Joule Assistants is planned for Q2 2026: Shopping Assistant, Merchandising Assistant, Sales Assistant, Deal Qualification Assistant, Self-Service Assistant and Case Management Assistant.

General availability for the following Joule Assistants is planned for Q3 2026: Content Assistant, Campaign Assistant, Deal Closing Assistant, Order Lifecycle Assistant, and Service Management Assistant.

SAP Commerce Cloud Introduces Mid-Market Support, Unified Payment, Composable Commerce

New SAP Commerce Cloud solutions are designed to meet the needs of specific market segments and business scenarios.

SAP Commerce Cloud Edition for Mid-Market Organisations

The new cloud ERP edition for SAP Commerce Cloud addresses the needs of mid-market and growing organisations, as well as enterprises seeking a more standardised commerce deployment. The edition will provide a preconfigured approach to digital commerce processes, helping organisations gain value more quickly while remaining aligned with core business operations.

Because this edition of SAP Commerce Cloud runs directly on SAP Cloud ERP, commerce professionals can access financial, sales and operational data — and apply it to pricing, ordering and fulfilment. Additionally, customers can access quotations, orders, contracts, invoices and shipment information from multiple channels in one place, while internal teams can share data across customer‑facing and back‑office systems.

Payment Capabilities for SAP Commerce Cloud

The SAP Unified Payment solution will extend SAP Commerce Cloud with payment capabilities natively embedded in the commerce process. Payments can be managed as part of the order-to-cash workflow, including financial posting, settlement visibility and reconciliation — all provided within a single SAP-managed experience.

For businesses that require greater flexibility, the open payment framework for SAP Commerce Cloud will expand to include PayPal and Checkout.com. With the new open payment framework, merchants will be able to connect payment service providers to SAP Commerce Cloud using SAP‑managed integrations, without the cost and complexity of bespoke development.

Services for Composable Commerce

SAP will expand its composable commerce offering with new basket and checkout services. This will help organisations take a modular approach to commerce implementations; the services are API-first and cloud-based, and work with both SAP and non-SAP systems.

The new basket and checkout services add functionality that works across channels and shopfronts. The services can connect directly to pricing, promotions, loyalty, tax, payment, stock, sourcing, and order management. Designed for global use, they include support for data separation, role-based access, and country-specific tax handling.

General availability for the cloud ERP edition for SAP Commerce Cloud and SAP Unified Payment is planned for Q3 2026. General availability for the basket and checkout services is planned for Q4 2026.

SAP Sales Cloud Innovations for Consumer Products and Utilities Industries

Industry-specific functionality has been added to SAP Sales Cloud solutions to support sales professionals at consumer products and utilities companies.

AI Innovation Provides Insight for Field Sales at Consumer Products Companies

The SAP Sales Cloud Version 2, field sales add-on assists with on-the-ground field sales execution. Designed for consumer products companies, it also supports field-driven sales models common in mill products and mining, wholesale distribution, life sciences and manufacturing companies. Rather than relying on manual processes or disconnected tools for visit planning and retail execution, field representatives can use the new add-on to plan visits, capture activity in real time, and complete in-store objectives. A new mobile app that works online and offline will provide AI-driven sales insights to support field sales activities. Consolidating field-activity data in a single, governed system can give sales leaders a more complete view of brand performance across consumer and retail lines of business, helping make forecasting and decision-making more reliable. These capabilities will also support field sales representatives and sales operations professionals.

The add-on is now live. General availability of the offline retail execution mobile app is planned for July 2026.

Improved Alignment Between Utility Sales and Service

The utilities add-on for SAP Service Cloud Version 2 will offer utility companies a new guided sales process that helps align product allocations and service addresses with the appropriate customer. Accurately assigning products to service addresses has long been a challenge for utilities, particularly in regulated environments where sales, service and billing processes must remain tightly aligned. The add-on is integrated with the SAP S/4HANA Utilities solution and supports order capture through to fulfilment, keeping operational and billing processes connected in the back end. It provides sales experiences tailored to the needs of regulated utility environments, helping sales and service teams better manage customer interactions.

General availability is planned for June 2026.

2.5 Supply Chain Management

Autonomous SCM Enabled by Joule Assistants, Joule Agents and Industry AI Scenarios

SAP is accelerating the shift towards Autonomous Supply Chain Management by embedding AI directly into the core systems that plan, produce, move and maintain goods — all grounded in trusted business data and governed processes rather than stand-alone AI tools.

In this model, people remain responsible for strategic decisions and oversight, while assistants can coordinate agents to handle high‑volume, time‑sensitive work across SAP applications, data and workflows. This moves supply chain teams beyond manual monitoring and handovers and towards more continuous, self‑optimising operations.

The Industry AI portfolio extends this approach with agentic capabilities designed for specific industries, allowing organisations to apply automation and industry-relevant intelligence.

Joule Assistants will support a wide range of supply chain activities:

• Product Design Assistant: connects data across product design, engineering and downstream processes to support change decisions, assist compliance efforts and coordinate collaboration — helping teams reduce rework and deliver higher-quality products more efficiently.
• Manufacturing Assistant: a multi-agent system that orchestrates execution across manufacturing operations. It unifies people, operational goals and processes to guide real-time decisions while balancing production and workforce priorities.
• Asset and Service Assistant: orchestrates agentic workflows to advance autonomous asset management. It transforms asset signals and service requests into prioritised work, coordinates maintenance needs across networks and optimises schedules and execution for operational roles.
• Planning Assistant: introduces AI-driven agents into everyday planning workflows, including exception management, demand fulfilment and inventory driver assessment — enabling planners to detect issues earlier, understand constraints more quickly and respond to change more consistently.
• Logistics Assistant: helps improve logistics performance across warehouse and transport operations by orchestrating AI agents that carry out the activities required to move goods from arrival through storage and delivery.
• Business Network Assistant: uses AI to facilitate collaboration across buy-side, sell-side and partner networks, enabling more autonomous source-to-pay execution, improved working capital optimisation, agile logistics coordination and closer alignment between asset operators and service providers.

General availability for the Manufacturing Assistant is planned for Q2 2026. General availability of the Asset and Service Assistant and Logistics Assistant is planned for Q3 2026. General availability of the Product Design Assistant, Planning Assistant and Business Network Assistant is planned for Q4 2026.

SAP Digital Manufacturing Updates Support Regulated Industries

A new version of the SAP Digital Manufacturing solution will support more autonomous, agile operations in regulated industries, including life sciences and high tech. New capabilities will help manufacturers more effectively define and adapt shop‑floor tasks and workflows, manage compliance requirements and operate complex production environments. New AI features will help teams identify and address issues earlier, strengthen compliance efforts and traceability, and reduce reliance on bespoke development and manual documentation.

These updates will bring AI-assisted decision support directly into shop-floor execution and manufacturing processes.

Other improvements include:

• Updates to the production operator dashboard in SAP Digital Manufacturing: will help manufacturers tailor operator experiences more quickly and guide workers through daily tasks. Companies can also use AI to quickly code custom plugins when needed.
• Managing electronic batch records: will help manufacturers in regulated industries meet compliance requirements by documenting production activities via electronic batch records. Users can review and approve records with electronic signatures, manage version history for traceability and attach supporting documents for regulatory purposes.
• High-tech printed circuit board manufacturing execution: will add execution and traceability support for panel-based PCB production. High-tech manufacturers can manage complex production flows with greater control, automation and traceability.

General availability is planned for Q3 2026.

AI Capabilities Support Engineering to Manufacturing Handover

New AI capabilities for engineering-to-manufacturing processes will help teams identify the downstream impact of design and master data changes before those changes disrupt production. Previously, production engineers and master data specialists relied on spreadsheets and manual coordination to understand how design updates would impact manufacturing bills of materials (BOMs), routings, production versions, costs or lead times. New capabilities will reveal potential impacts directly in context, helping to reduce rework, shorten change cycles and align production data as changes move from design into manufacturing.

The Manufacturing Assistant will also support engineering-to-manufacturing handover and production master data management within SAP Cloud ERP. When product definitions are handed over from design (or updated later), the assistant helps identify affected BOMs, routings, production versions, cost and lead time implications. This can help teams address issues earlier and more consistently across downstream manufacturing processes.

General availability is planned for Q2 2026.

Other AI-assisted capabilities will include:

• AI agent “window” added to the SAP Engineering Control Centre integration tool: A context-aware panel will allow users to interact with complex control centre functions using natural language or guided workflows, automating routine tasks such as approvals, version control and status updates. General availability is planned for Q3 2026.
• Intelligent recommender for manufacturing BOMs: AI will analyse historical BOMs and planning data from SAP Cloud ERP to recommend BOMs. Production engineers can create BOMs more quickly and consistently, replacing manual processes. General availability is planned for Q4 2026.

In addition, a new Joule Agent for sustainability will work with the Manufacturing Assistant to embed the SAP Environment, Health, and Safety Management application directly into day‑to‑day operations. The agent analyses reported safety observations and incidents; recommends follow-up actions, risk assessments and controls; and generates updated, approved safety instructions to help integrate EHS and sustainability requirements into core manufacturing processes.

General availability is planned for Q4 2026.

New SAP Field Service and Asset Management Solution

The new SAP Field Service and Asset Management solution will use AI to optimise planning, scheduling, dispatching and field execution for asset operations and field services. Delivered through a single experience, the solution will integrate with SAP Cloud ERP so work execution, parts usage and associated costs are coordinated consistently across service, operations and finance. This can reduce handovers, improve end-to-end visibility and establish a foundation for more autonomous asset and service management. General availability is planned for Q4 2026.

Together with the Asset and Service Assistant, these capabilities help convert alerts, anomalies and service requests into prioritised work. They also guide technicians with AI-generated briefings and diagnostics and help ensure outcomes are reflected in maintenance strategies and health models. General availability is planned for Q3 2026.

SAP IBP Capabilities Better Align Commercial Decisions with Supply Planning

Industry-focused innovation in the SAP Integrated Business Planning (SAP IBP) solution will better connect commercial decisions with supply planning. By linking the SAP Revenue Growth Management solution and SAP IBP, promotion and price-pack plans will be directly reflected in supply planning, helping organisations reduce stockouts, excess inventory and unnecessary write-offs.

Supply essentials is a new set of planning capabilities ready to use “out of the box” that will help planning teams get up and running more quickly while applying consistent planning logic across products, locations and networks.

New capabilities will include:

• Vendor-managed inventory: supports supplier-led replenishment based on point-of-sale and stock signals aligned with service targets and promotion calendars, reducing stockouts, manual effort and chargebacks while strengthening retailer collaboration. General availability is planned for Q2 2026.
• Transport load-building enhancements: can automatically assemble full, compliant loads based on volume, weight and delivery constraints, helping planners reduce freight costs and emissions while improving on-time-in-full performance. General availability is planned for Q2 2026.
• Deployment enhancements: can improve how suppliers allocate stock across the network by optimising complex stock flows. The system can determine where supply should be placed to best meet demand priorities — such as promotions, e-commerce fulfilment and shelf-life constraints. General availability is planned for Q4 2026.
• Product planning for co- and by-products: will model joint production yields so planners can balance primary with secondary outputs, optimise runs and costs, and reduce waste and write-offs — capabilities that previously required manual workarounds in process manufacturing environments. General availability is planned for Q4 2026.

In parallel, Joule Agents used by the new Planning Assistant will support tasks such as exception management, demand fulfilment assessment and lead-time analysis. Sustainability insights from a Joule Agent for footprint optimisation in the SAP Sustainability Footprint Management solution can also inform supply and logistics planning decisions. General availability is planned for Q4 2026.

AI Capabilities Strengthen Logistics Execution and Warehouse Labour Planning

New Joule Agents for logistics will work with the Logistics Assistant to help advance Autonomous Supply Chain Management. These agents will support execution-level decisions — such as validating inbound receipts and aligning labour and shifts with actual workload — so organisations can respond more quickly and operate more consistently across warehouse and transport operations.

General availability is planned for Q2 2026.

The SAP Logistics Management solution will be integrated with SAP Cloud ERP to deliver end-to-end logistics execution and automated fulfilment. The unified solution connects warehousing, transportation and carrier collaboration, while AI- and mobile-powered capabilities can simplify operations, improve productivity and enable faster, smarter decisions.

General availability is planned for Q3 2026.

In addition, new predictive warehouse labour intelligence in the SAP Extended Warehouse Management application will help organisations anticipate workforce constraints earlier. AI capabilities can predict warehouse labour needs by analysing historical data, real-time execution metrics and workload forecasts. The system flags fulfilment risks and underlying drivers so operations teams can staff proactively, avoiding operational disruptions and maintaining service levels.

General availability is planned for Q4 2026.

3. INDUSTRY AI

3.1 Industrial AI Applications

AI Solutions for Industry-Specific Scenarios

SAP is introducing Industry AI, a portfolio of industry-specific scenarios. Comprising relevant applications, data models and agentic capabilities, the scenarios will provide a framework that combines line-of-business capabilities with deep industry knowledge to help automate end-to-end processes.

SAP has identified seven initial industry scenarios that span multiple functions and vertical sectors. In each scenario, Joule Assistants will coordinate Joule Agents that address domain and industry scenarios.

The initial Industry AI scenarios include:

• Autonomous asset management: Will initially focus on oil, gas and energy and expand to support industries including industrial manufacturing, mill products and mining, travel and transport, and utilities. The Asset and Asset and Service Assistant will help eliminate siloed systems by orchestrating assets, maintenance activities, health and safety, and connected supply chains. See Autonomous Supply Chain for planned availability.
• Autonomous adaptive production: Will initially focus on industrial manufacturing and expand to support industries including aerospace and defence, automotive, engineering, construction and operations, and high technology. The Sales Assistant will help orchestrate configure-to-order and engineer-to-order workflows across teams, helping companies eliminate silos and coordinate across engineering, sales, production and service teams. See Autonomous CX for planned availability.
• Autonomous commodity management: Will initially focus on agribusiness and expand to support industries including automotive; mill products and mining; and oil, gas and energy. The Commodity Trading Assistant will coordinate among a network of specialised Joule Agents to connect traders, planners and logistics. This will help unify processes including commodity origination, trading, freight, crushing and refining schedules, domestic sales and integrated risk analytics. General availability for the Commodity Trading Assistant is planned for Q4 2026.
• Autonomous project delivery: Will initially focus on professional services and expand to support industries including education and research; construction; high technology; oil, gas and energy; media; and industrial manufacturing. Joule Assistants will help orchestrate the project lifecycle across selling, planning, staffing, sourcing, delivering, invoicing and the delivery model. The Project Management Assistant will help ensure projects are executed more smoothly and support organisations’ specific business strategies, while other assistants for project billing and time and expenses will support more accurate, timely billing processes between service providers and clients. General availability for the Project Management Assistant is planned for Q4 2026.
• Autonomous regulated manufacturing: Will initially focus on life sciences and expand to support industries including consumer products, chemicals, mill products and mining, and wholesale distribution. The Batch Release Assistant will help highly regulated companies orchestrate supply chain, sourcing, production execution and quality compliance across the entire planning and manufacturing process. General availability for the Batch Release Assistant is planned for Q4 2026.
• Autonomous revenue growth management: Will initially focus on consumer products and expand to support industries such as agribusiness and wholesale distribution that sell through retailers. It will help trade planning teams and key account managers use complex commercial data to make better decisions across planning, execution and settlement. The Trade Planning Assistant and Last Mile Distribution Settlement Assistant will help teams identify growth opportunities, optimise commercial terms and respond more quickly to performance signals. General availability is planned for H2 2026.
• Autonomous unified commerce: Will initially focus on retail and expand to support industries such as consumer products, industrial manufacturing, and wholesale distribution that manage complex, multichannel sales. Joule Assistants such as the Planning Assistant will use demand signals to improve launch forecasts, better manage stock and lower holding costs. Other assistants will also help optimise product content across agentic search engines and digital storefronts to improve discovery, increase conversion and surface new product opportunities. See Autonomous Supply Chain Management and Autonomous CX for planned availability.

4. BUSINESS AI PLATFORM

4.1 Artificial Intelligence

SAP Domain Models Provide SAP-Aware Domain Intelligence and Code

SAP Domain Models are AI models trained on SAP domain knowledge, which can include code, data, metadata, business processes, architecture knowledge and documentation. When customers initiate an enquiry or wish to create code, the models are designed to provide results firmly grounded in the SAP context rather than relying on generic internet knowledge. Combined with context graphs and agents, the models bring deep SAP knowledge to Joule, Joule Studio, Joule Agents and SAP applications.

SAP Domain Models will help:

• Create custom extensions in SAP S/4HANA Cloud Public Edition and SAP Ariba: Developers in Joule Studio can use specialised models for SAP S/4HANA and SAP Ariba to understand and generate clean core-compliant code from natural language.
• Query information in SAP S/4HANA Cloud Public Edition and SAP Ariba: Customers can use natural-language prompts in Joule to access customer data that is based on the underlying data models and the business context.

These capabilities will help create clean core extensions while preserving SAP standards and governance.

Access through the SAP Early Adopter Care programme is available now. General availability is planned for Q3 2026.

Enhancements to Generative AI Hub, New SAP-RPT-1.5 Help Scale AI Agents and Applications

New Generative AI Hub Capabilities

Enhancements to the generative AI hub in the SAP AI Core infrastructure combine integration with hyperscaler-agnostic operations to help increase accuracy and support enterprise-wide adoption of business AI.

The enhancements will enable developers to:

• Create new user experiences with AI: Speech-to-speech (S2S) recognition helps agent and app developers build natural, end-to-end voice experiences into SAP applications. This is now generally available.
• Contextualise AI within customers’ business processes: The introduction of SAP Business Data Cloud data products on the generative AI hub can unify data and AI on SAP Business AI Platform. Data products will ground LLMs in trusted organisational data and provide the SAP-RPT AI model with contextual information to improve tabular prediction accuracy and better reflect day-to-day business operations. General availability is planned for Q3 2026.
• Govern AI: Inference observability can capture AI usage traces and user feedback, enabling AI governance and usage insights and tracing. This will be generally available in Q4 2026.

SAP-RPT-1 AI Model Advances with Tabular Orchestration Capabilities

SAP-RPT-1, the tabular AI model in the SAP Foundation Model family, has advanced to SAP-RPT-1.5. Tabular models help analyse structured data from sources that have missing data or incomplete information — such as a database with missing sales information. With tabular orchestration, customers can scale tabular AI across the enterprise.

Tabular orchestration includes retrieval-augmented prediction (RAP), a new capability that retrieves data from customers’ data sets and feeds it to SAP-RPT-1.5. This will enable the model to use more context, increasing prediction accuracy for organisations with large volumes of data. General availability for the retrieval-augmented prediction feature is expected Q3 2026.

Delivered on SAP’s generative AI hub and accessible via APIs, the new tabular orchestration model will include new modules and capabilities:

• Context selection and management module: automates context engineering and model handling by selecting the context, constructing the API call and returning business predictions at runtime.
• Model switching: makes switching between models easier via a unified interface, allowing users to adopt the latest tabular model technologies without having to rework their entire workflow.
• Open model ecosystem: enables customers to switch between SAP and selected partner tabular models, including Nexus by Fundamental, without redesigning workflows. This provides flexibility while maintaining a consistent enterprise architecture.
• Explainability enhancements: provide explanations at the column and row levels, helping users identify the business attributes and historical records that influenced predictions — making it easier to trust, validate and act on model outputs.
• A new chat assistant in the SAP-RPT playground: enables users to explore tabular data using natural language questions and delve into the underlying results.

General availability for these modules and capabilities is planned for H2 2026.

Enhanced SAP AI Agent Hub Solution Helps Manage and Govern Agentic AI

The SAP AI Agent Hub solution has been improved with new capabilities and is now accessible to more SAP customers via Joule Studio. SAP AI Agent Hub, previously available only to SAP LeanIX customers, is a vendor-agnostic command centre that helps customers discover, inventory, govern and evaluate AI agents across the enterprise landscape. It also helps to govern large language models (LLMs) and Model Context Protocol (MCP) servers.

As organisations deploy AI agents at scale across multiple platforms and vendors, the hub will help them track which agents exist, what they do and whether they are operating safely and compliantly. SAP AI Agent Hub addresses this with a single, structured system of record for all AI assets, regardless of where they were built or the platform they run on.

New capabilities and integrations with other SAP solutions will provide a complete and auditable view of AI activity across the organisation to enterprise architects, IT administrators and AI centres of excellence.

Innovations include:

• AI registry: A centralised inventory of all AI agents, LLMs and MCP servers in the enterprise enables assets to be automatically discovered across platforms and organised with classification, status and architecture context. This is now generally available.
• AI observability: Session health, goal completion rate, tool-call correctness and root cause analysis are available for all SAP agents in the inventory. Users can drill into individual sessions in the SAP Cloud ALM solution to trace tool calls and system interactions at each point in the execution. General availability is planned for Q3 2026.
• Evaluation and verification: Structured assessments capture AI risk rating, build type, attached architecture decisions and compliance mappings for any agent, LLM or MCP server. A formal verification workflow helps ensure that no asset operates in production without a verified governance record. This is now generally available.
• Identity and access control: Integration with SAP Cloud Identity Services makes it easier to centrally manage access, identities and policies for agents. General availability is planned for Q3 2026.
• Agent mining: Integration with SAP Signavio solutions helps demonstrate how agents carry out tasks across defined steps, measuring path completion, conformance and activity coverage. This makes it easier for architects and process owners to verify that an agent follows the appropriate execution pathway. General availability is planned for Q3 2026.
• Org chart and skills mapping: Integration with SAP SuccessFactors enables HR and business leaders to map agents to business units and organisational charts. As agent deployment scales, this helps leaders understand which skills are affected, which teams are using agents and how the workforce is changing. General availability is planned for Q3 2026.

SAP and Anthropic Plan to Bring Claude to SAP Business AI Platform

SAP and Anthropic announced plans to expand their collaboration to deliver advanced AI solutions to enterprise customers. Claude, Anthropic’s AI model, will become a primary reasoning and agentic capability embedded across SAP’s AI-enhanced solution portfolio, enabled by Joule and Joule agents.

Claude will empower agents to take real action for SAP customers, across finance, ​​HR, procurement, and supply chain. Agents using Claude connect to the SAP Business AI Platform to understand business context based on SAP data, make more accurate decisions, and operate safely within defined processes.

Anthropic and SAP will also work to build custom agents and agentic workflows in SAP – optimising for key industries such as public sector, healthcare, education, life sciences and utilities.

Solutions for AI Digital Sovereignty Launched on EU AI Cloud

Building on sovereign offerings such as SAP National Security Services (SAP NS2), Delos and BLEU, SAP and Microsoft continue deepening their collaboration to deliver trusted sovereign cloud solutions for customers worldwide. Together, they are expanding support for RISE with SAP on SAP Sovereign Cloud running on Microsoft Azure. This will give customers greater choice in how and where they run mission‑critical SAP workloads, without compromising data residency, security or governance.

This offering is generally available today for customers in Australia, New Zealand, Canada, India, Europe and the UK.

Mistral on SAP Business AI Platform is now available on SAP’s cloud infrastructure, with Cohere North on SAP Business AI Platform to follow in June 2026. These offerings allow customers to choose the preferred AI platform within their region, operated by SAP or a trusted partner. Customers can use an AI assistant as well as agents to boost productivity, or design, customise and deploy their own AI workflows. At the same time, they can maintain full control over their AI landscape — including infrastructure, platform, models, prompts and execution — helping to ensure governance and compliance with local regulations.

This news follows the EU AI Cloud solution announcement and demonstrates momentum for the company’s vision to expand the deployment of solutions with sovereign capabilities, including the EU AI Cloud and SAP Sovereign Cloud.

Mistral on SAP Business AI Platform is now generally available. General availability for Cohere North on SAP Business AI Platform is planned for June 2026.

Updates to SAP Joule for Consultants

Updates to the SAP Joule for Consultants solution will help reduce the time users spend searching scattered documents, internal knowledge repositories and project files when executing SAP projects and cloud transformations.

These capabilities include:

• Custom knowledge grounding: connects SAP Joule for Consultants to a separate grounding service where organisational content is indexed via SAP AI Core. It enables Joule to securely index and reference an organisation’s methodologies, policies, templates and delivery standards alongside SAP‑curated knowledge. By grounding responses in company‑specific documentation, consultants can receive more accurate guidance that aligns with established ways of working across projects and engagements. This is generally available now.
• Expert workspace: introduces personalised “experts” that help tailor guidance for specific projects, domains or workstreams. Context is retained across conversations so users can switch between initiatives while preserving project-specific knowledge. This is now generally available.
• Landscape awareness: adds context from a customer’s SAP and non‑SAP IT landscapes to SAP Joule for Consultants. This enables responses based on actual systems, versions and configurations rather than generic best practices. This capability provides more precise guidance across complex environments and reduces the need for consultants to repeatedly specify technical context. General availability is expected in H2 2026.

SAP for Me Introduces AI Support

The SAP for Me portal will now feature Joule as its unified customer entry point, providing customers with an AI‑enabled entry point that understands intent and can guide them to the right information, service or action. Additionally, conversational and agentic AI features will provide intuitive navigation and a consistent user experience to help customers complete tasks more quickly and increase self-service adoption.

Improvements include:

• Private cloud workspace: adds new AI features and gives users access to Joule Work as the central interaction layer. When customers enter the workspace, they can see the most urgent tasks and use conversational AI to help create service requests, check system status or find relevant services. General availability is planned for Q3 2026.
• Agentic case resolution: brings AI agents into support workflows to analyse new cases, detect duplicates, suggest routings and draft responses. For select priority cases, AI agents can recommend replies, which helps reduce manual effort, improve triage accuracy and shorten resolution timelines. This is now available to SAP customers.

SAP for Me with Joule will be rolled out in phases starting May 2026, at no extra cost to customers.

SAP for Me also supports Joule activation. Managed by SAP, this can provide customers with a standard activation path for Joule, helping them use and benefit from AI more quickly. This is now generally available.

4.2 Business Data Cloud

Agentic AI Capabilities in SAP Business Data Cloud

Agentic AI capabilities within SAP Business Data Cloud (SAP BDC) will support data professionals with data management, analytics and planning scenarios. Joule Agents will be able to respond to user queries and automate tasks such as data product creation, dataset preparation or dashboard generation — so customers can receive results without using multiple tools and workflows. This can help organisations discover, prepare and act on operational data more quickly and efficiently.

Joule will provide a single unified point of entry across various SAP BDC components, helping customers more easily understand how data is connected and governed across the organisation. It can generate more accurate outputs, automate complex workflows and execute context-aware actions.

New agentic capabilities include:

• Expanded data product search and creation: Fully managed data products are a core component of SAP BDC and new conversational AI capabilities will simplify how users search for, create and customise data products. Using natural language, users can quickly find existing data products, understand their structure and meaning, and generate new ones from SAP and non-SAP source systems (including line-of-business applications). The new agentic AI capabilities make it easier to customise data products to specific business needs, expediting what was previously a manual, multi-step process. A governance layer helps ensure that data integrity and security are maintained throughout every interaction.
• Automated planning and analytical models: For planning and modelling teams, Joule can provide a simple conversational experience that improves what has been a multi-step technical process. Data modellers can describe the analytics or planning model required — specifying granularity, dimensions and data sources — and a Joule Agent generates it by selecting the right data products, applying best practices and identifying recommended configurations. Planning teams can take this a step further and use the agent to initiate full planning cycles, create and adjust versions, apply calculation logic and publish results. All this can be done through conversational prompts, without requiring in-depth familiarity with planning tools.
• Business insights surfaced more easily: Now non-technical users can ask complex analytical questions in natural language and Joule will provide insights across business domains and lines of business. Because Joule uses SAP BDC data products and the SAP Knowledge Graph, it can use fully managed ontologies to understand processes, relationships and context across the enterprise, enabling more comprehensive and accurate insight.
• AI-assisted story generation capability in SAP Analytics Cloud: Joule also accelerates story generation in SAP Analytics Cloud by automatically transforming data models, business context and user queries into dashboards and composable visualisations. Business users can quickly create these dashboards and visualisations without deep technical expertise, and then continue the conversation after they are built (asking follow-up questions, drilling into KPI drivers, surfacing executive-ready insights and exploring trends) within a single, conversational experience.

These capabilities are currently offered as a private preview.

SAP’s Open Data Ecosystem Expands with AWS Connectivity

SAP continues to expand its open data ecosystem with new integration between SAP Business Data Cloud (SAP BDC) and Amazon Web Services (AWS). SAP BDC Connect for Amazon Athena will provide secure, bi-directional zero-copy integration between SAP BDC and Amazon Athena.

The zero-copy architecture helps preserve context, lineage and governance from SAP BDC, enhancing discovery and consumption of both SAP and AWS data. Teams can create reports, dashboards and AI agents more quickly in a governed environment without replication delays.

SAP Business Data Cloud is already available on AWS in the US, Germany, Japan, Canada, Australia and Singapore. SAP BDC Connect for Amazon Athena is planned to be generally available in H2 2026.

SAP HANA Cloud Now Natively Available in SAP Business Data Cloud

SAP HANA Cloud is now natively available in SAP BDC. Customers with SAP BDC can now consume SAP HANA Cloud with a single contract and shared capacity pool alongside other core solution components, such as SAP Analytics Cloud and the SAP Datasphere solution. Instances are provisioned directly from SAP for Me and can be scaled up or down based on business requirements. Data product consumption, semantic onboarding, and interoperability with SAP BDC are supported. A streamlined migration path for organisations running SAP HANA on premises is also supported.

As the AI database of SAP BDC, SAP HANA Cloud provides agents with a single in-memory database that brings together vectors, graphs, relational and spatial data with business context — helping to ensure reliable agent reasoning.

SAP HANA Cloud in SAP Business Data Cloud is now generally available.

Master Data Management with SAP Business Data Cloud

The SAP Master Data Governance application on SAP S/4HANA is now generally available as a core component of SAP BDC. This application can help customers govern policies and master data across their business data fabric, strengthening trust and accuracy for downstream agents and applications. Governed master data can be activated as part of the single offering of SAP BDC, providing users with a single place to consolidate and synchronise business data related to customers, suppliers, products, finance and other areas.

SAP’s recent announcement of its intention to acquire Reltio, a leading master data management company, will further strengthen the data fabric provided by SAP BDC and enable users to identify and merge SAP and non-SAP data products into one reliable record system for master data. This marks a key step towards a fully interoperable data platform for enterprise-wide agentic AI, helping ensure Joule and Joule Agents operate on high-quality, connected data that delivers faster, more reliable outcomes across the business.

4.3 Joule Studio

Build Agents, Apps, Extensions and Workflows with Joule Studio

A new, SAP-managed Joule Studio will help transform how developers work and accelerate the way agents, applications, extensions and workflows are built. Joule Studio, a key pillar of the SAP Business AI Platform, empowers developers to move from business intent to production-ready solutions more quickly. Developers can also manage the full lifecycle of AI-driven innovations with integrated capabilities for building, extending and orchestrating agents and applications. Find out more.

• Personalised insights and capabilities help build agentic solutions: Joule Studio is embedded in Joule Work (the engagement layer) providing AI capabilities to create a unified experience for agent and application development, integration and agentic workflows. It can offer users personalised insights and agent capabilities, allowing developers to quickly and easily customise and extend agents or agentic workflows. In addition, Joule Work provides visibility of agents across the development and deployment lifecycles, and it includes a new MCP builder to streamline MCP server creation and enable interoperable agent connectivity.
• New enterprise AI coding capabilities complement existing developer tools: Joule Studio now provides developers with intent-based development capabilities using business context. Rather than starting from a blank canvas, users can describe their business intent in natural language. The solution uses a Joule Agent from SAP Signavio to augment developers’ intent with details about the organisation's architecture landscape and generate a structured requirements document for agents, workflows, applications or solutions, including specifications, code, scaffolding and test artefacts. These features are enriched with more context by SAP Domain Models and SAP Knowledge Graph. They can provide customers with a fully governed solution that better understands their business needs before code is written. Developers can work within the coding tools they already use, such as VS Code, other agentic IDEs and MCP-enabled toolchains. SAP processes and data context are retained and underpin every generated artefact in real enterprise logic. Users can also access Joule Studio design-time tooling within the development space of the Joule Work engagement layer to create agents and extensions.
• New pro-code capabilities and preferred agent frameworks: Developers using Joule Studio will be able to create agents using low-code and pro-code capabilities and their preferred agent frameworks, such as LangGraph, AutoGen and LlamaIndex. The new building experience uses SAP Domain Models and SAP Cloud SDK for Python; agents will have a native understanding of SAP’s proprietary code, architecture and data models that generic LLMs and tools cannot replicate. This enables agents to reason and execute across SAP systems with greater precision. Agents created in Joule Studio will natively support MCP and A2A protocols to connect and collaborate with third-party tools and agents, making them interoperable and scalable for multi-agent execution. Customers can monitor agent performance with metrics that capture tool usage, cost, accuracy and execution to enable continuous improvement.
• Integration with Business Transformation Management solutions: Joule Studio will be integrated with Business Transformation Management solutions, such as SAP Signavio and SAP LeanIX, enabling customers to discover, monitor and govern SAP and non-SAP AI agents across their enterprise landscapes. Enhanced enterprise architecture transparency and governance support decision-making, helping users maintain clearer oversight of their agents and processes. These integrations also enable Joule Studio users to access capabilities such as SAP AI Agent Hub, agent and process mining, and architecture levels without switching context, supporting continuous improvement initiatives for agents and other solutions.

Joule Studio is available through an early customer adoption programme now; with general availability expected in Q3 2026.

n8n Partnership to Bring Visual AI Workflow Orchestration to the Autonomous Enterprise

n8n will be available as a fully managed environment within the Joule Studio solution on the SAP Business AI Platform. Working from the n8n canvas directly within Joule Studio, SAP software developers will be able to visually build AI workflows and combine agentic capabilities with process automation, connecting SAP to the broader landscape of tools and services their organisations depend on. Central to this partnership is n8n's embedded environment running on SAP's cloud infrastructure. This will enable workflows to remain where the most sensitive business systems already are — meaning compliance will be built in for organisations operating under GDPR, sector-specific regulations or internal data residency policies.

General availability is planned for Q3 2026.

Partnership with Vercel for Design Tooling

A new partnership between SAP and Vercel will give Joule Studio users greater choice in how they build digital experiences. Customers can continue to use SAP-opinionated tools such as SAPUI5 and the SAP Fiori UX in cases where consistency and standards matter, while using Vercel to build flexible web experiences that prioritise speed and custom designs in frameworks like next.js. The partnership enables faster innovation, a wider choice for developers and richer experiences while maintaining SAP's enterprise-grade security and governance.

General availability is planned for H2 2026.

Joule Studio Runtime and NVIDIA Partnership Help Securely Deploy Enterprise Agents

Joule Studio runtime will directly connect to Joule Studio and enable customers to deploy agents, applications and workflows in a secure, production-ready, fully managed environment. This governed foundation will help customers meet compliance standards and have safer maintenance updates in production. It will also help reduce the complexity of infrastructure provisioning, including runtime configuration, cluster management, and compute, storage and model access.

Additionally, agents deployed on Joule Studio runtime can be equipped with persistent, long-term memory. Supported by SAP HANA Cloud, this capability makes agents highly personalised by giving them the ability to store, retrieve and reuse information and user preferences across sessions and tasks.

General availability of these features is planned for Q3 2026.

SAP and NVIDIA Are Shaping the Future of Autonomous AI Agents

SAP and NVIDIA are collaborating to bring secure agentic AI to enterprises. The SAP Business AI Platform integrates NVIDIA OpenShell into the Joule Studio runtime for enhanced security and enterprise governance. SAP’s domain knowledge of enterprise architecture combined with NVIDIA software for specialised agent skills and secure autonomous agents gives enterprises an extra layer of control for agents from design to production.

4.4 Integration Suite

New SAP Integration Suite Capabilities Drive AI Orchestration and Governance

AI innovation in SAP Integration Suite will enhance the ability of organisations to integrate and govern agents, applications and workflows. With enhanced orchestration, visibility and governance, SAP Integration Suite will help agents and workflows run more reliably, securely and in compliance.

• New agentic orchestration capabilities: will help enable event-driven automation across SAP and third-party systems. By coordinating specialised agents within governed workflows and triggering actions based on business events, organisations can automate cross-system processes more effectively and respond to change more quickly. This encourages a shift from static process execution towards more adaptive operations: actions can be initiated in real time, manual interventions can be reduced, and complex processes can run more resiliently across hybrid landscapes. General availability is planned for Q4 2026.
• Real-time data ingestion: will capture, process and deliver real-time events and data to AI and application services. This can strengthen contextual grounding, support agent-driven workflows and enable timely and relevant responses. It also helps organisations connect live business signals with AI-driven experiences, enabling improved AI output quality, reduced latency and more responsive, context-aware processes across SAP and third-party systems. General availability is planned for Q4 2026.
• Analytics agent for API management: will allow users to ask questions in natural language and receive dynamic insights in both visual and textual formats. This will make it easier to explore API data, move beyond predefined dashboards and make informed decisions. General availability is planned for Q4 2026.
• Curated API exposure for MCP servers: enables developers using SAP Integration Suite to create MCP servers by exposing only the most relevant sets of APIs. This will better align API exposure with agent needs and strengthen agent preparedness. General availability is planned for Q2 2026.
• AI gateway within SAP Integration Suite: will provide governed AI access to API-centric integration scenarios. By combining API management and integration with SAP AI Core, organisations can create more secure, cost-aware and context-rich AI interactions across SAP and third-party systems. General availability is planned for Q4 2026.
• New migration agent: will help customers modernise SAP’s process integration and orchestration (PI/PO) artefacts. By identifying reuse opportunities and generating compatible Groovy scripts for custom adapter modules and Java mappings, this agent will help accelerate transition to the cloud, expand modernisation coverage and improve artefact quality and maintainability. General availability is planned for Q3 2026.
• Joule added to SAP Integration Suite: introduces a more intuitive approach to managing the integration lifecycle from design to operations. Users can take advantage of this capability within SAP Integration Suite to generate integration flows more efficiently, streamline message transformations and accelerate error resolution. General availability is planned for Q3 2026.

4.5 Business Transformation Management

New AI Capabilities Across SAP’s Business Transformation Management Portfolio

New AI assistants, agents and features will enrich the Business Transformation Management portfolio from SAP. With enhancements embedded across Business Transformation Management portfolio from SAP, SAP Signavio and WalkMe solutions, customers will be able to more easily create a connected transformation environment that helps them achieve positive business outcomes.

Enterprise Architecture Assistant for SAP LeanIX

The Enterprise Architecture Assistant in SAP LeanIX will help keep enterprise architecture data up to date for faster, better decision-making. New agents will support the assistant, helping to convert internal documents into structured data, add external research to fact sheets, and accelerate the architectural alignment across SAP LeanIX, SAP Signavio and SAP Cloud ALM.

General availability is planned for June 2026.

SAP Signavio Portfolio Adds Joule Assistants, Joule Agents and AI Capabilities

Joule Assistants, Joule Agents and AI capabilities across the SAP Signavio portfolio will help organisations improve business processes through root cause analysis, customer feedback and simplified process analysis.

• Process Transformation Assistant: enables users with no analytical background to use natural language to carry out sophisticated process analysis and design, consult on improvements, receive recommendations, and build and prioritise value cases. The assistant combines process knowledge from multiple specialist agents to guide organisations through their process transformation journey. General availability is planned for Q4, with core process consulting capabilities released as stand-alone agents in May 2026.
• SAP Signavio solutions, AI-assisted root cause analysis capability: helps turn insights from SAP Signavio Process Intelligence into recommendations. General availability is planned for May 2026.
• SAP Signavio solutions, AI-assisted context analyser, text-to-event matching capability: analyses customer feedback to identify sentiment and patterns, connecting experience data from multiple sources to process events for a holistic view of customer experience. General availability is planned for May 2026.

New AI Capabilities in WalkMe Solutions

The WalkMe portfolio will add AI-generated enhancements that contextualise task-critical information and reduce application switching for workflow completion. New AI learning tools will help transform single-format content into multiple engaging educational experiences.

• Smart highlights feature in WalkMe solutions: uses AI capabilities to provide a more seamless user experience that proactively presents users with the information required to complete tasks in one place, eliminating the need to switch applications or systems. Smart highlights can be delivered in any web application and will gather context from SAP SuccessFactors, SAP S/4HANA, SAP Ariba, Salesforce, Jira and ServiceNow. General availability is planned for May 2026.
• AI capabilities for learners and creators in the WalkMe Learning Arc solution: enables the instant creation of modern learning experiences, including AI-generated podcasts and agentic AI tutoring. General availability is planned for Q4 2026.

SAP Signavio Capabilities for Compliant, AI-Driven Process Improvements

New capabilities in SAP Signavio will help organisations scale AI within their operations responsibly, helping ensure that AI agents enhance process performance in a dependable, compliant manner.

Firstly, process atoms in SAP Signavio will provide customers with business knowledge snippets, including rules, constraints and goals that define behaviours and provide guardrails for AI agents. These reusable components help ensure that new agents and AI tools are built to comply with relevant legislation and regulations and fall within company-specific parameters. They embed decision logic and compliance requirements directly into process models and can be used for conformance checks — validating whether actual process execution matches intended patterns and highlighting non-conformances in complex flows.

For customers, the value is more reliable, well-governed AI-driven operations, with clearer context for agents and better visibility into how processes actually run. This helps organisations scale AI responsibly while improving process performance and meeting regulatory and company-specific requirements.

General availability is planned for Q

Secondly, company memory is a new SAP Signavio feature that will help capture, analyse and operationalise collective business knowledge to govern AI agent execution. As organisations deploy increasing numbers of AI agents across business processes, this feature will help scale governance of multiple agents. Company memory provides a structured approach to governing AI agent execution by centralising organisational knowledge. Rather than feeding individual documents or policies across numerous agents, it maintains a centralised knowledge base, contextually and geographically mapped, with bidirectional synchronisation mechanisms that can allow operational feedback and updates to be systematically incorporated.

General availability is planned for Q

AI Features in SAP Signavio Advance Organisations’ AI Readiness

Enhancements to SAP Signavio will help organisations accelerate AI readiness, improve user experience, strengthen enterprise governance and drive high-value transformation outcomes.

The new features include:

• Flexible value capture and realisation: This capability within the SAP Signavio Process Transformation Manager solution captures both monetary and non‑monetary value of transformation initiatives, providing a clearer ROI accounting. Replacing parallel spreadsheets, it tracks baselines, targets, financial impact, operational improvements and more within a single framework. General availability is planned for May 2026.
• Process network intelligence: This provides a holistic view of how connected processes, activities and objects behave across the business so process improvements can address system-wide inefficiencies rather than isolated ones. It sifts through complex landscapes to reveal bottlenecks, dependencies, deviations and risks. This can accelerate decision-making, reduce operational and compliance risks, and provide AI systems with the context required for safer, more accurate recommendations. Initial general availability is planned for June 2026, with subsequent deliveries in H2 2026.
• Value-practice recommendations: AI assistance helps organisations establish and manage transformation practices. Companies gain visibility into their transformation readiness level and can move from analysis to structured action, and then use AI to guide transformation governance and value realisation. This assists with quicker decision-making, greater accountability and enhanced alignment between strategy so organisations can deliver measurable outcomes more consistently. General availability is planned for May 2026.
• SAP Signavio Value Accelerators: New accelerators for supply chain management, finance and sales help customers jump-start transformation with ready-made, line-of-business-specific dashboards and process views that organisations can use to identify improvement opportunities and act on them sooner. General availability is planned for H2 2026.
• SAP Signavio Process Modeler solution redesigned: This will provide an updated user experience, AI-first architecture, new AI functionality and deeper integration with SAP Autonomous Suite. General availability is planned for H2 2026.

SAP Signavio Deepens Integration with Business Transformation Management Solutions

New integration of Business Transformation Management solutions will simplify and accelerate customer adoption.

SAP LeanIX fact sheets will be integrated with the SAP Signavio Process Transformation Manager solution, connecting process intelligence with enterprise architecture insights. This can provide an enriched dataset for AI-assisted transformation recommendations and help organisations modernise systems more efficiently, adopt new technologies faster and deliver innovation more reliably.

General availability is planned for June 2026.

Additionally, WalkMe user guidance will be embedded directly in SAP Signavio. This will introduce its in-app, contextual guidance into the user experience, removing the need for browser extensions or external tools. This capability improves the usability and adoption of SAP Signavio by reducing the learning curve that users often associate with new software.

Beta availability is planned for the end of Q2 2026; general availability is planned for Q4 2026.

5. CLOUD ERP

Joule Assistants and Joule Agents Available Across All Deployment Models

The SAP Cloud ERP Private package now allows customers to take advantage of new Joule Assistants and Joule Agents across SAP Autonomous Suite. Additionally, SAP Cloud ERP Private customers can benefit from SAP’s Industry AI portfolio of industry-specific scenarios.

The package provides an SAP customer with a solid foundation to scale AI and become an Autonomous Enterprise. With its domain knowledge and awareness of a company’s operating rules, SAP Cloud ERP Private provides the intelligence for AI to be effective, accurate and relevant to the business. SAP-managed cloud operations and SAP Business AI Platform provide built-in controls and compliance, including AI security and governance. This enables customers to migrate to cloud ERP at their own pace and take advantage of the latest AI innovations from SAP — without disrupting critical end-to-end processes.

For more information on availability, please see the Autonomous Suite and Industry AI news.

Joule Assistants and Joule Agents in RISE with SAP Advanced Cloud Transformation

New Joule Assistants and Joule Agents embedded directly in RISE with SAP will help customers tackle complex, manual, time-intensive technical tasks in their cloud ERP migration and modernisation journey. The initial group of assistants will coordinate agents that can analyse system landscapes, improve data quality, accelerate clean core adoption through custom code discovery and remediation, apply best practice configurations, and automate testing and validation. This can help organisations modernise more quickly, reduce costs and minimise errors. It also gives IT teams more time to focus on adoption, governance and delivering business value.

Customers can also use the assistant-led capabilities to help optimise existing ERP systems. Once they are live in the cloud, the assistants can handle code optimisation, data quality monitoring, automated testing, and change and release management.

General availability for the migration and modernisation assistants is planned to begin in Q3 2026.

Enhanced Services Fast-Track Agentic AI Across Hybrid Landscapes

Dedicated SAP services, including the Max Success Plan, will enable customers to fast-track assistants and agents activation, helping drive adoption of agentic AI across their enterprises.

The Max Success Plan specifically allows customers to adopt AI, including cloud and eligible on-premises systems, at their own pace as they move to the cloud. Joule Assistants and Joule Agents help keep critical workflows connected and uninterrupted across customers’ hybrid landscape.

General availability is planned for May 2026.

Advanced Quality Gates in RISE with SAP Methodology Accelerate Clean Core Adoption

Advanced quality gates within  RISE with SAP Methodology will provide customers with a measurable way to assess their transformation readiness across the five principles of clean core. The quality gates will help customers align with best practices by using telemetry-based system insights and scoring from the clean core measurement framework. This helps deliver stronger, more consistent governance by identifying risks and best practice deviations earlier in the transformation journey.

General availability is planned for July 2026.

Conduct Named SAP Strategic AI Partner for SAP Cloud ERP Transformation

Conduct, the AI operating system for enterprise IT, has become a strategic AI partner for SAP Cloud ERP transformations. Conduct provides a shared workbench across the SAP change lifecycle, connecting business stakeholders, analysts, developers and testing engineers within a single AI-enabled environment. This enables end-to-end tasks to be completed with context and accuracy, including automated fit-gap analyses; production of up-to-date system documentation; and generating, testing, and deploying new code into bespoke systems. The solution integrates with SAP tools (including the SAP Cloud ALM solution) so that teams can work within the systems they already rely on. This helps professionals across the delivery chain move faster and with greater confidence throughout transformation programmes and day-to-day operations.

The Endorsed App is planned to be generally available in Q2 2026.

SAP and Palantir Strengthen Partnership with AI-Supported Data Migration Tools

SAP enhanced its partnership with Palantir, helping to open new pathways for enterprise data migration. SAP AI-supported tooling will be complemented by Palantir’s AIP for data-migration scenarios, which will help simplify and expedite digital transformation for SAP customers, with Accenture as a co-innovation partner for joint customers.

SAP customers can now leverage Palantir AIP for data migration scenarios alongside the agent-led toolchain from SAP, which includes business transformation tools and new migration and modernisation assistants that can accelerate their transformations to SAP Cloud ERP.

Palantir AIP for data migration scenarios is now available as an SAP Endorsed App on SAP Store.

The solution extension is planned to be generally available to SAP customers in Q3 2026.

6. SUPPORT AND LEARNING

Max Success Plan Offers Expert Guidance

The new Max Success Plan Enterprise Agreement enables customers to gain even greater value from the Max Success Plan with a single agreement across their entire SAP investment. The plan provides advisory and tailored assistance from dedicated experts to help simplify commercial engagement across complex cloud environments. It can also make it easier for large customers to navigate the SAP portfolio and align it with their transformation needs.

The plan includes a dedicated success plan manager to guide adoption, premium services to guide transformation, tailored support for AI use-case adoption, and cross-solution process improvement. Additionally, premium support service-level agreements and case management assistance help facilitate smoother implementations with priority issue resolution.

This offering is available now to certain customers under limited release, with general availability expected in July 2026.

SAP Certification Turns 30 and Expands Portfolio for the AI Era

The SAP Certification programme turns 30 in 2026, marking both a milestone and the completion of a significant transformation for the programme. The complete SAP Certification portfolio of more than 100 certifications now features hands-on, practical assessments instead of traditional multiple-choice exams. Candidates can also use AI tools during exams, reflecting the tools and resources they use every day. This builds on the new performance-based assessment approach introduced at the SAP TechEd event in 2025.

Real-World, Practical Certification Assessments Across the Full Portfolio

The new assessment framework includes role-plays, challenge-based case studies and practical tasks that mirror actual scenarios professionals encounter in SAP implementations. Candidates are assessed within SAP systems and have AI tools available to support them, including SAP Joule for Consultants.

More than 100,000 certification exams have already been taken under the new model, and SAP has been recognised as one of the first major enterprise software vendors to implement this shift at scale.

This offer is available now.

New AI-Assisted Learning Capabilities in SAP Learning Hub

SAP Learning Hub has introduced new AI-assisted capabilities enabled by the addition of select Google NotebookLM functionalities to its customer and partner editions. The hub is the single destination for customers and partners to learn, practise and prove their SAP skills,

More than 7,500 early users have already embraced new capabilities that allow learners to engage with SAP course content in ways that go beyond traditional linear learning. Learners can ask questions and receive answers in more than 80 languages, with citations drawn from SAP's learning content. Additional AI-generated formats include podcasts and interactive sessions with AI hosts, automatically generated FAQs, study guides and quizzes, and video overviews.

The business impact for customers is measurable: LTIMindtree reported 50% faster onboarding, and NTT DATA Business Solutions relies on SAP Learning Hub as the primary way their talent becomes future-ready in the agentic AI era.

This offer is available now.

New Learning Journey, Certification for Data Architects

The new “Becoming a Certified SAP Data Architect” learning journey will help data architects build the data foundation skills AI requires. It includes a  certification course for SAP Business Data Cloud that will help learners address a key enterprise AI challenge: poor-quality, fragmented data spread across disconnected systems. Learners can develop skills to connect and govern data across the enterprise using SAP Business Data Cloud; help ensure AI models have access to consistent and reliable information; and accelerate the transition from raw data to business decisions. Data architects who obtain SAP Certification will be equipped to implement a data fabric that unifies, contextualises and governs data across different systems and applications.

This offer is available now.

Accenture Partnership, Expanded Access to Learning for AI Skills

New AI-focused content, role-based learning journeys, courses and partnerships from SAP will help organisations build AI capabilities at scale. SAP will also make selected AI sessions available free of charge.

According to the World Economic Forum, skills shortages are the primary barrier to business transformation, ranking ahead of both investment constraints and regulatory complexity. SAP has committed to equipping 12 million people with AI-ready skills by 2030 and is expanding its learning portfolio with new offerings designed to increase access, relevance and scalability of AI-ready skills development. Participation in SAP learning is up 33% year on year, demonstrating strong momentum.

Accenture Becomes First Global Authorised Partner to Deliver SAP Learning Class

To broaden access to training, SAP has introduced a partner-led delivery model for its SAP Learning Class, an instructor-led training offering. The courses are delivered worldwide by Accenture.

The model combines SAP-authored content and preconfigured SAP training systems with Accenture's global delivery capabilities, industry expertise and local accessibility. Accenture instructors bring practical insight into how SAP integrates within complete enterprise technology stacks, including SAP’s AI capabilities. Courses can be combined with self-paced learning on the SAP Learning site, creating a continuous development path from foundational knowledge to hands-on experience and SAP Certification.

This offer is available now.

Select AI-Focused Live Sessions Now Openly Available

Learners can now access a curated set of SAP AI-focused live sessions for free, enabling wider participation. Sessions include:

• Accelerate Cloud Transformation with SAP Business AI
• Efficient Document Inbound Processing in SAP Cloud ERP with SAP Document AI
• Build AI Securely: Avoid Pitfalls in the Development and Operations Lifecycle

This offer is available now.

New AI Transformation Learning Journey for Enterprise Architects

Enterprise architects help shape AI adoption and transformation strategies, yet role-specific training for this audience has been largely absent from the market. The new SAP Learning Journey "Leading AI-Driven Transformation as an SAP Enterprise Architect", available free of charge, addresses that gap, providing frameworks and guidance to help align AI initiatives with business objectives, assess organisational readiness, manage architectural risk and design scalable, secure enterprise landscapes.

This offer is available now.

New Clean Core Course Lays the Foundation for Innovation and AI Readiness

Organisations that standardise on SAP Cloud ERP and maintain a clean core can adopt new capabilities faster, reduce upgrade cycles from months to days, and create the data foundation that AI requires. The free course “Clean Core: Applying Clean Core Principles in SAP S/4HANA” provides guidance on governance, architecture and cloud-compliant extensions that can build AI-ready SAP environments.

This offer is available now.