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Support Services

Rely on proactive, predictive, and preventive support across all deployment options and use new technologies to realise your business goals quickly.

Access proactive and preventative support from day one

Accelerate your implementations, optimise your IT operations, and speed up your business process innovation with intelligent off-site support capabilities and tools from SAP Enterprise Support.

Across all deployment scenarios, SAP Enterprise Support covers the complete solution lifecycle:

  • Collaborate easily with SAP experts through SAP Enterprise Support value maps to achieve defined targets and address your business needs
  • Empower your employees to build the necessary skills through the SAP Enterprise Support Academy 
  • Innovate and realise value, and identify business and IT improvement potential through intelligent tools
  • Help to protect remote business continuity with off-site, mission-critical support and accelerate problem resolution with outstanding service level agreements

Explore our pillars of proactive support

Our powerhouse collection of support tools and services is built on our unique expertise from over 45 years of working with SAP customers worldwide.


Receive guidance from support experts by interacting with them through the SAP Enterprise Support value maps, and get help during mission-critical situations. 


Use the SAP Enterprise Support Academy program, a part of your SAP Enterprise Support agreement, to train your staff members to overcome complexity.

Innovation and value realisation

Access tools, reports, and services to unlock the business value of existing investments for accelerating innovation.

Mission-critical support

Get the attention you need at the speed you expect for whatever issues arise,  regardless of your deployment scenario.

SAP Enterprise Support, cloud editions

SAP Enterprise Support, cloud editions, is our foundational support offering. It supports successful cloud adoption across your enterprise by taking advantage of learning resources from the SAP Enterprise Support Academy program.

Facilitate cloud adoption across your enterprise

Safeguard mission-critical processes with a corrective plan for severe incidents. You can also access services, training materials, and best-practice guidelines to resolve issues quickly, while managing ongoing support requirements using intelligent tools and with guidance from SAP experts.

The capabilities of SAP Enterprise Support, cloud editions, include the Next-Generation Support concept functionalities, such as:

Expert Chat service

Resolve incidents nearly twice as fast by connecting to technical support experts instantly.

Guided Answers tool

Quickly ask questions and narrow down answers based on information collected from other customer experiences.

Schedule an Expert service

Connect with an SAP support engineer in a live, one-on-one 30-minute call.


Administer cloud environments effectively with our advanced cloud-based tool for application lifecycle management (ALM). 

Enable the intelligent enterprise

SAP Enterprise Support provides a range of services and tools to help you realise more business value and accelerate the adoption of the latest innovations.

Make better decisions with support for SAP landscapes

As businesses move toward becoming agile, real-time enterprises, they need to fully leverage the tools available to them. This article explains how to ensure an optimised business technology foundation with the SAP Enterprise Support reporting cockpit.

Recommendations for innovation and improvement

Improve your existing SAP solutions with the SAP Innovation and Optimisation Pathfinder service. Gain insight to navigate your digital transformation journey.

Increasing the value of your support engagement

Navigate more than 1,300 learning materials, support services and best practices with SAP Enterprise Support Academy and value maps. Select the right offering at the right time for the right situation – and take full advantage of your SAP software environment.

See how customers are succeeding with SAP

Unifying operations at headquarters and across subsidiaries

Explore how the right enterprise IT support helps KIKO ensure successful digital makeover. 

Innovating for the future of mobility

Learn how HYUNDAI leverages real-time business insights to speed innovation and harmonise operations. 

Moving to the next generation of smart cars

Discover how BTYON is driving continuous innovation to build the automobiles of tomorrow across Asia, Europe, and North America. 

Get the latest news and trends from experts

Jens Bernotat
Global Vice President Strategy and Portfolio, Customer Success

Why maintenance commitments are critical for long-term transformation

Learn why SAP has extended maintenance for SAP S/4HANA until 2040 at a time when technology is continuously evolving at an accelerating pace. 

Barbara Bollard
Content Architect Digital Core, Lifetime Customer Experience,

Ask the SAP S/4HANA questions you always wanted to ask

Join this new exciting take on the classic session, SAP S/4HANA Live Must-Know (LMK) training – Learn “must know” facts, and ask questions in an interactive, live

Brendan Spelman
Head of Content Architecture and Business Automation, Lifetime Customer Experience, SAP

SAP Enterprise Support Reporting Cockpit: An Insider’s Look

Find out more about the insight and visibility you always wanted to bring your IT landscape into the 21st century, now available at your fingertips in nearly real time.

Questions? Get in touch!

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