Cloud Services
Put your deployment of SAP Customer Experience solutions on the path to success from day one
Manage every phase of your project – from planning and implementation to operations – confidently with SAP Customer Experience Services offerings.
- Collaborate with your in-house team and implementation partner extensively
- Improve project quality from start to finish
- Enforce best practices and lower project risk
- Use services individually or as packages, and combine them with project priming methodologies
Why SAP Customer Experience Services?
Reenergise your customer experience strategy
Improve the customer experience of your brand by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.
Choose service quality first
Review and validate critical project areas, so you can proactively apply best practices and resolve complexities throughout your transformation journey.
Be empowered with expertise and best practices
Access tailored workshops and optimisation services for topics such as solution architecture, integration and data migration, and solution-specific methods.
Get guidance – from start to finish
Receive dedicated support from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.
Explore our services
Gain peace of mind – from project planning to operation – by using the broad portfolio of services offered by SAP Customer Experience Services.
Services for SAP Customer Data Cloud
- Drive market-differentiating innovation with first-party consumer data
- Get expert advice on key technical aspects throughout your project
- Follow implementation best practices
- Mitigate risk by reviewing project and technical plans
Services for SAP Commerce Cloud
- Access end-to-end guidance, collaborative review, and validation
- Improve project quality with collaborative offerings
- Gain deep technical, functional, and integration expertise
- Boost digital capabilities faster for less cost and risk
Services for SAP Sales Cloud
- Plan, lead, and expand your project implementation with experts
- Deploy solutions quickly with quick-start services
- Enhance architecture design or lead-to-cash transformation
- Mitigate risk by reviewing and safeguarding design plans
Services for SAP Marketing Cloud
- Address your project needs at all stages of its lifecycle
- Let experts lead your project from start to go-live and beyond
- Obtain guidance for complex functional and technical topics
- Safeguard plans, validate quality, and mitigate risks
Services for SAP Service Cloud
- Master complex technical, functional, and integration topics
- Refine your solution strategy with proven advice
- Deliver experience management projects, quickly and effectively
- Apply foundational knowledge and technical principles
Services for Experience Management solutions from SAP
- Optimise experience management
- Visualise and act on the experience gap
- Leverage deployment services to connect experience and operational data
Maximise SAP Customer Experience solutions value with CX Works
The single portal that leads to a wealth of SAP Customer Experience solutions knowledge
Whether you're launching a new implementation, integrating additional solutions, or hoping to gain even more value from an existing deployment, access CX Works, a complete source of field-tested, SAP-verified expertise – all in one intuitive Web portal.
See how customers are succeeding with SAP
65% of digital revenue from mobile app within 5 months
Learn how Casey’s streamlined its online ordering platform, introduced a mobile app, and created a new loyalty program so it can truly focus on guests, better understand their needs, and deliver experiences that exceed those needs.
1.2 million records migrated
Countdown turned to SAP Customer Data Cloud solutions and SAP Customer Experience Services as a trusted advisor to guide the implementation of more robust and unified processes and improve the overall experience for its customers.
Creating an inspiring online platform experience
See how SAP Customer Experience enabled DAIMANI to establish an omni-channel platform for the global customer base that streamlined and automated their processes.
Digitising our marketing foundation
SAP runs SAP: Learn how SAP marketers employ digital tactics and streamlined processes with SAP Marketing Cloud to drive demand at scale.
16% increase in conversion on mobile devices
Learn about the impressive conversion results American retailer Lids has acheieved with SAP Commerce Cloud, SAP Innovative Business Solutions and SAP Customer Experience Services.
85% improvement in database- intensive transactions
Read how dōTERRA is optimising its auto-ship feature with an expert services approach that scales for future growth.
Find a path in uncertain times
Stay relevant in a volatile business environment with SAP Commerce Cloud
Learn how SAP Commerce Cloud helps organisations stay relevant in a changing business landscape by moving their on-premise digital commerce platforms to the cloud.
Make an investment in CX and give customers the freedom to choose you
In this SAPPHIRE NOW Converge Customer Experience presentation, learn why – as the future of business evolves – the need to continually meet customer expectations with relevant, timely, and personal experiences remains consistent.
Get the latest news and trends from experts
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Personalisation in SAP Commerce Cloud at times of crisis
Explore our interactive compilation and learn how to use tools like Backoffice Adaptive Search, Administration Views and SmartEdit to personalise your storefront.
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Make experience management a priority for 2020
Learn why you cannot ignore the importance of experience management in the ever changing digital economy – stay relevant and jump start your experience management program.
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Running an agile content development team like a restaurant
Learn how – much like running a restaurant – you can structure your software education teams to foster agile content development.
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Is running agile content development for software adoption a piece of cake?
Follow a proven recipe developed by SAP Customer Experience learning content development experts.
SAP Asia
Successful e-commerce platforms amid COVID-19
Discover how adopting cloud and agile methodologies may allow businesses to survive, and even thrive, during COVID-19 and beyond.
COVID-19 e-commerce trends and troubles
Address e-commerce challenges with services designed for e-commerce performance testing and recalibrate your platform to withstand the increased traffic.
