Empower B2B customers to self-serve their SAP order-to-cash journey
This solution gives your customers secure, real-time self-service access to orders, deliveries, invoices, payments, balances, and product availability, integrated with SAP. Reduce manual follow-ups, improve order accuracy, and accelerate order-to-cash through a modern, role-based portal for browsing, ordering, tracking, and document downloads. Delivered as a packaged accelerator for fast time-to-value.
By The Expert
Overview
Improve customer experience with true self service
Give customers a single portal to check orders, deliveries, invoices, payments, and product availability. Reduce friction, increase transparency, and improve adoption through an intuitive, role-based experience.
Reduce cost to serve and operational workload
Deflect repetitive inquiries from customer service and sales ops by enabling customers to self-serve online. Standardize workflows, reduce manual follow ups, and free internal teams for higher value work.
Increase order accuracy and reduce disputes
Real-time visibility into pricing, availability, order status, and documents reduces miscommunication, minimizes errors, and cuts invoice and delivery disputes.
Details
Solution Type
APIs and Technical Components
Industry
Consumer Products, Industrial Manufacturing, Wholesale Distribution, Retail
Compatibility
Works with
Features
Real-time SAP connected experience
Every customer’s action, browsing, ordering, and status checks, connects to SAP in real-time, so customers always see accurate pricing, availability, and delivery status, while your team reduces errors and duplicate work
Customer account dashboard and open items overview
Give customers an at a glance view of open orders, open deliveries, open invoices, and key account indicators, presented as KPIs and charts for faster decisions
Self-service ordering and document access
Customers interact through the portal instead of phone calls and emails, accelerating ordering and reducing repetitive inquiries across customer service and sales operations
